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Country Inn & Suites By Carlson, Asheville at Asheville Outlet Mall, NC
Ranked #15 of 61 Hotels in Asheville
Certificate of Excellence
Bolton, England
Level Contributor
103 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“A cut above”
5 of 5 stars Reviewed April 13, 2013 via mobile

First impressions are that this hotel offers more than the usual mid-range hotel. The carpeted staircase that comes down from floor two is a give away. Staircases are usually hidden away beside elevators and double up as fire escapes. The usual hot drinks are in the lobby but there are also delicious cookies. Breakfast was self-service and included all the usual cereals, breads, waffle maker etc and also fruit and two or three hot dishes. All this on proper crockery with glasses for juice and metal cutlery. A far cry from polystyrene and plastic! The staff were all very pleasant and helpful and the chambermaid knew how to make a bed.

Stayed April 2013, traveled as a couple
Helpful?
1 Thank Spendingitnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISBILTMORESQUARE, General Manager at Country Inn & Suites By Carlson, Asheville at Asheville Outlet Mall, NC, responded to this review, May 6, 2013
Thank you for visiting our area while in America and we are pleased that your stay with us was acceptable. It was a pleasure having you as our guest. Come again if and when in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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812 reviews from our community

Traveler rating
    437
    249
    75
    31
    20
See reviews for
290
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39
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Daphne, Alabama
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed April 12, 2013

We have stayed at this location several times. The front desk attendants are pleasant and. helpful. April was our go to person this trip. The rooms are clean and well maintained. Nice features are small microwave, refrigerator and closet. I've noticed that some of the newer hotels are not including these features. The lobby is attractive. There is a small outdoor pool that was closed in early April. The breakfast area is staffed by friendly staff. Not very good selection for those who want to eat healthy, limited cereal and bread selection. They have the waffle makers and hot breakfast meat selections. Not a good breakfast choice for vegetarians. We stayed on 2nd floor this time and noise from above was noticeable to me because I sleep light but my daughter did not notice. The location is close to the interstates that run through the city. A bit further drive than Tunnel Rd hotels though. Trade off is the price at this location is significantly lower. This is a no frills hotel. However if you are looking for a clean, well maintained hotel with a friendly staff at excellent rates this could be the place for you. Sign up for Carlson Club and they send notifications of discounts. AAA also provides a nice discount. This hotel is always on our radar when we visit Asheville. If there is a better combo of price, location and amenities, I haven't found it yet.,

Room Tip: Try to get on top floor if you sleep light.
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Kiki M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISBILTMORESQUARE, General Manager at Country Inn & Suites By Carlson, Asheville at Asheville Outlet Mall, NC, responded to this review, May 6, 2013
Thank you for staying with us. It is always pleasing to hear from our repeat guest and know that we are pleasing you with each stay. Thank you for your business and we look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lawrenceburg, Kentucky, United States
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed April 11, 2013

We drove from Kentucky to Asheville to stay overnight before touring the Biltmore Estate the next day. This hotel was only about 5 minutes away from the estate. It was very clean, nicely decorated and the staff were all very nice. The got a great rate on the room, plenty of space, easy parking, and a free breakfast. I have gotten aggravated more than once with free continental breakfast because there is usually no place to sit or the food is gross. The breakfast room was relatively small, but there were plenty of places to sit and the food was fine. Not gourmet, but about as good as you'll get for free. I definitely feel this is the best place to stay for the value in Asheville, especially if you are wanting someplace near the Biltmore.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Suzannah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISBILTMORESQUARE, General Manager at Country Inn & Suites By Carlson, Asheville at Asheville Outlet Mall, NC, responded to this review, May 6, 2013
We are glad to read that you had a good visit to Asheville and a good stay with us. Thank you and we look forward to your next visit with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnesota
Level Contributor
67 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed April 11, 2013

Stayed three nights on vacation in the area. Very friendly and accommodating staff. We had a spacious, clean room, comfortable bed -- and we also appreciated the adjustable thermostat. Our room was very quiet -- no street noise and very little from other rooms or hallway, In room Internet access was free, easy to connect with and pretty fast. The free breakfast had lots of choices and something for everyone. We were not particularly impressed with the egg, potato, biscuit and meat options (which changed daily), but others seemed to be. The bake it yourself waffles were also very popular. We preferred the bagels, yogurt and fruit. We also really liked the apples which were available in the lobby along with cookies. And instead of just a tired pot of coffee, this hotel had a variety of teas, cider and cocoa packets available with hot water all day. It was an excellent choice!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 1946Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISBILTMORESQUARE, General Manager at Country Inn & Suites By Carlson, Asheville at Asheville Outlet Mall, NC, responded to this review, May 6, 2013
Thank you for choosing our hotel and letting us know that you had a good stay. We strive to exceed guest expectations and help you feel you have kind of a home away from home. Please come again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedford, NY
Level Contributor
75 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed April 9, 2013

Clean, comfortable rooms with frig and microwave. Full breakfast included as well a 24/7 cookie selection and hot beverages. Staff was very friendly and location was great. Also very quiet place, got a few good night's sleep. Best there is for the price.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank BarbinBedford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISBILTMORESQUARE, General Manager at Country Inn & Suites By Carlson, Asheville at Asheville Outlet Mall, NC, responded to this review, May 6, 2013
It sounds like you stayed with us several nights and had a good experience. Thank you for letting us know about your stay. We appreciate your business and please come again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
Level Contributor
94 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed April 8, 2013

Just an average, Country Inn, not as nice as others that I have been to, but everything was new looking. We stayed in a whirlpool suite. Everything was in good shape and worked fine. Some trim items did not cover the cracks completely, but other than that it was fine. Fresh made cookies were available in the evening. Pillows flattened down to almost nothing, when your head rest on them. Morning breakfast was average, although seating was not sufficient for the number of people present. Even though Biltmore was in the name it was not very close to the Biltmore Estate. Perhaps the mall next door was named after it.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Zuwm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISBILTMORESQUARE, General Manager at Country Inn & Suites By Carlson, Asheville at Asheville Outlet Mall, NC, responded to this review, May 6, 2013
Thank you for your comments about our hotel. We are always striving to improve and your comments will help us do that. We are pleased that most of your stay seemed to be good and we thank you for your business. Most of the time our breakfast area handles guest needs, but sometimes when we have a full house and everyone decides to eat at the same time, it gets crowded. Again, thank you for your comments and we are working to get better.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 8, 2013

Very friendly service! The rooms are really clean and the bathrooms are nice. Everything is very updated. The FREE breakfast was awesome! They had everything from eggs, bacon, cereal, yogurt parfait and biscuits and gravy. I've stayed in another area hotel and it was crap compared to this one! I will always try to stay in a Country Inn and Suites again.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Brittney B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISBILTMORESQUARE, General Manager at Country Inn & Suites By Carlson, Asheville at Asheville Outlet Mall, NC, responded to this review, May 6, 2013
Thank you for choosing to stay with us. We are pleased that your stay was good and we look forward to your next visit with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Asheville at Asheville Outlet Mall, NC

Property: Country Inn & Suites By Carlson, Asheville at Asheville Outlet Mall, NC
Address: 845 Brevard Rd, Asheville, NC 28806-2205
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#15 Romantic Hotel in Asheville
#16 Business Hotel in Asheville
#21 Family Hotel in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Asheville at Asheville Outlet Mall, NC 2.5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Country Inn And Suites Asheville At Biltmore Square
Country Inn & Suites Asheville At Biltmore Square Hotel Asheville
Country Inn Asheville
Asheville Country Inn

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