Don't even get me started on what a dive this budget hotel is! Everything looks cheap, and it is. Reception area: tiny. Elevator: Euro style super tiny (and it takes forever to come.) Hallways: narrow and creepy. Am I in a Freddy Kruger movie? Breakfast room: cramped and seats maybe ten people. The surly, unsmiling breakfast room attendant has the nerve to have a tip jar--when all he does is replenish stuff (isn't that his job?) He does not make anything for you or serve you. The juices they have are canned and have an off taste. The juices are in a fountain dispenser, but you can tell they are canned. You have to fight for a seat, and on my three night stay, I was treated to yowling brats (whose mother refused to control them) daily.
The room: dismal and small. A hanger was under the fitted sheet on my bed! A hanger! I thought springs were coming through.
Were these sheets even changed from the previous guests? The room also had a distinct bad odor. I had to ask for toilet tissue. The tiny, greasy bar of soap was ridiculous. I had no washcloths. My room was right by the elevator, and they had no others available. For two nights, the people in the room above mine evidently were training elephants--or rhinoceros. I called repeatedly to compain and nobody answered the phone for forty minutes.
I requested a manager the next day and was told they were not in. I returned that afternoon and asked if the manager was there. The girl said she didn't know and would check. (The manager was in an adjacent room without a wall and she did not know if the manager was there?) The manager was Julie Patel (read other reviews for more about her.) I explained the noise problem and asked for a room rate adjustment. Reluctantly--like it was coming from her own pocket--she offered a 10% reduction. I thought she meant on the entire stay (which still was not an adequate adjustment), but she meant on one night! After looking at my room rate (which was cheapest on my last night), she told me the 10% adjustment would come off that night. I guess I was lucky to get any adjustment at all from her! Whatever happened to the customer is always right and doing something nice or extra to ensure satisfaction, repeat business, good word of mouth etc.
If you are going to Asheville, AVOID THE BAYMONT neat the Biltmore House. You do not need to be near the house anyway. Asheville is a small town and you are never far from the house. You cannot walk to it anyway! Some reviews mention "walking distance to Biltmore." You could walk to the gate house but you cannot enter the grounds on foot.
Find another budget hotel--do not be rooked by the Asheville Baymont!
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- Also Known As:
- Baymont Inn Asheville / Biltmore Estate Hotel Asheville
- Asheville Baymont Inn