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“Mom's Vacation” 4 of 5 stars
Review of Baymont Inn & Suites Asheville/biltmore

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Baymont Inn & Suites Asheville/biltmore
Ranked #24 of 60 Hotels in Asheville
Certificate of Excellence
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1,491 reviews from our community

Traveler rating
    603
    599
    213
    48
    28
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536
541
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102
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • English first
  • Any
English first
Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 1, 2014

My wife and I booked a stay here in conjunction with a concert on the Biltmore Estate. The concert was cancelled, so we called Baymont to cancel our reservation. The person we spoke with was very rude, and claimed that because the room was booked through Hotels.com, she could not refund our money. She also claimed that she could not reschedule our stay, even to just move it to the next night. She claimed that this was a Hotels.com policy, and not the Baymont's. We decided to make the 3+ hour drive to Asheville, rather than forfeit our money, to try to use the following day for sight-seeing. The front desk clerk that handled our check-in was courteous and professional, but required us to submit a credit card 'for incidentals'. The next morning, when we were checking out, a young lady was at the front desk. She sounded like the same rude person we had spoken with by phone. She refused to give us any type of statement/receipt to show that nothing was charged to our credit card, no receipt for the room, and again made the ridiculous claim that Baymont 'did not have any of our information' that would allow them to give us a receipt. So we ended up with no documentation of our stay, and no zero balance receipt for our credit card, although every other hotel we've stayed at previously has had employees that were competent enough to provide such statements. The hotel itself was clean, with decent amenities, and well maintained, but had too little parking (and the spaces are too small). It is also over-priced.

Room Tip: all rooms are accessed from the interior, center of the hotel, via a single, extremely slow elevator...
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 1 of 5 stars
      Service
Helpful?
Thank KeepItCheapPls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baymontinnasheville, Guest Relations Manager at Baymont Inn & Suites Asheville/biltmore, responded to this review, August 6, 2014
Thank you for taking the time to review your stay. I apologize for your customer service experience as we strive for all guests to experience excellent customer service. Unfortunately, with third party bookings, we are unable to print a zero balance receipt for you. If you would like, I can email you a copy of your registration card or a blank copy of your receipt to verify that you were here; please contact me if you would like me to do so. I always advise guests to book directly through the hotel as it allows us more flexibility with any changes that you may want to make with your reservation. I hope that you will give us another chance should you find yourself in our area again.
Sincerely,
Katie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 28, 2014

the Baymont was nice and clean. the breakfast was good. only about 2.5 miles from the Biltmore entrance so that was nice.
the bathrooms are rather small in Baymonts. would stay again.
in a good location

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Karendb99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baymontinnasheville, Guest Relations Manager at Baymont Inn & Suites Asheville/biltmore, responded to this review, August 1, 2014
I appreciate the time you took to review your stay. I am pleased to hear that you enjoyed your time with us and I look forward to seeing you again on your next visit to town. Thank you for choosing the Baymont Inn for your lodging needs.
Sincerely,
Katie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Asheville/biltmore

Property: Baymont Inn & Suites Asheville/biltmore
Address: 204 Hendersonville Rd, Asheville, NC 28803-2745
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Asheville
#19 Romantic Hotel in Asheville
#19 Family Hotel in Asheville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn & Suites Asheville/biltmore 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Baymont Inn Asheville / Biltmore Estate Hotel Asheville
Asheville Baymont Inn

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