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“Great Location....Just an Okay Hotel”

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Renaissance Asheville Hotel
Ranked #28 of 66 Hotels in Asheville
Reviewed March 7, 2007

Great Location, but just an okay hotel...
I'm an interior designer and I design hotels and am quite aware of the 'renovation process', however, bettering a hotels ambiance is a great idea, but not at the expense of the current hotel guest! Example...The hotel bedding and mattress needs to be replaced! You could see that the mattress was sunken in and 'tired' when it was made up with the comforter disguising it...you can't begin to imagine how 'bouncy' and uncomfortable it was to sleep on for 2 nights! We tried to change rooms, but were told there was no availability. I even asked if certain rooms had been updated first, and if so, I'd like that room, and I was told 'no', that all rooms are going to be updated at the same time and that all the rooms had 'older' bedding!!!

That being said, everything else about the hotel-room decor was fine/acceptable. Carpeting, tv, bathroom, etc. However, the air-conditioning unit was loud and the room did not keep at a consistant or comfortable temperature...very stuffy. I know it's March and you're probably wondering...air-conditioning? But, it was unseasonably warm in Asheville and there was no way to open a window in the room and it seemed the only way to circulate the air. Needless to say, lots of toss and turning at night!

On a brighter note, the hotel is under renovation, the lobby and public spaces are very lovely and hope for the guest rooms is on the way! Not to mention, the hotel is really the only worthy hotel to stay in, if you want to experience Asheville on foot...which is definitely recommended. So many wonderful restaurants all that seem to have live music playing while you dine...it's great! Many restaurants are within 1-2 blocks from the hotel...but 2 in particular are noteworthy: Vincenzo's: a northern Italian restaurant w/2 rooms, one with a bar and more casual, and the other room, fine dining; an easy stroll out of the hotel and a wonderful evening spent with fine food and a piano bar! The other, The Lobster Trap....excellent! Excellent food, great music and atmosphere.
All in all, asheville is a wonderfully artistic, casual city and a great destination to enjoy nature, art, crafts/art galleries, bookstores, music and great restaurants/coffee shops. Have a great trip and I hope this was of help to you.

  • Stayed: March 2007, traveled as a couple
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4  Thank sbetwc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,462 - 1,468 of 1,528 reviews

Reviewed February 24, 2007

The location is ideal, within walking distance to the shops downtown, and short driving distance to the more family-type restaurants along tunnel road like Don Pablos, Applebees, and fast food. It's an older hotel, but very clean with luxurious bedding. My only warning is that there is a fee for local calls, $1.00 per call, which was in the hotel book but was not posted by or on the telephone--I had already made several calls to restaurants and the mall, and several of the calls were busy signals for which I still was charged--ended up being charged $9.00 for local calls--before I took some time to read the hotel directory--and discovered to my chagrin I had been charged for local calls. Parking in the front of the hotel, which has the easiest and closest access to the hotel was limited, that parking lot stayed very full. There is parking in the back of the hotel. It was a pleasant stay and the staff was friendly. I would recommend more for business travelers and couples than for children, although I have two small children. The reason for this recommendation is that the bedding is a very pristine off white color, which as parents of small children know, can be a challenge to keep that way. Small bathroom also. But I would still recommend this hotel.

  • Stayed: February 2007, traveled with family
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2  Thank georgiagrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2007

It was nice, but the room was not any more special than what you'd get at Quality Inn or Comfort Inn. Well, the bed was nice and firm, the way I like it. Many hotels have worn out beds. The shampoo and soap were nice also.

I stayed here because of its location, and because I too many reviews of the Best Western across the street (where I have stayed before) contained the word "stolen," and they weren't talking about hearts, kisses or moments. But, I should add that my experience at the Best Western several years ago was very pleasant. Maybe it went south since then.

If you want a good view, request the western side. We had a lovely view of the HVAC units on the eastern side.

The Renaissance Asheville Hotel really is just a five minute walk from most everything in downtown. We were able to walk around, go back to the hotel and nap and then head out again for dinner and more walking, and we didn't feel too tired out from the walking.

There was a refrigerator in the room, but it didn't work. The front desk told me they were removing them from all the rooms. That's a shame since it was the one thing that would have put it above a Comfort Inn.

The TV was large, and the Cable channels were pretty good. On the pay-per-view, they had maybe 20 porno movies to choose from. Wow, what's up with that? Do Asheville tourists really need 20 choices of in-room pornography? It seemed like overkill.

I cannot comment on the hotel bar or restaurant. We did all our eating and drinking downtown, which I highly recommend. We ate at the Noodle shop and the 1896 Bistro across from Pack Place. Both were very good. Sunday breakfast at Waffle House on Tunnel Road was not as pleasant. Yeech!

Our room was too warm, and in spite of running the AC constantly, we could not cool down the room.

Check-in and check-out were both quick and easy.

Stayed: January 2007
1  Thank milk41358
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2007

Any time I have to travel to Asheville, I always stay at the Renaissance (5 stays over the past three years). I have never had a bad experience. It's within walking distance to many restaurants - helps to have a map of downtown so you know where you're going instead of wandering aimlessly. It's also within a short driving distance to Grove Park Inn and Biltmore Estate.
Rooms have always been clean and bedding is comfortable.
The new pool and fitness area are very nice.
The only downside is the price. Luckily I am a state employee and can get reduced rates. Otherwise, I would probably have to stay at a cheaper hotel.
Oh, and to respond to those past reviews about poor parking... there is a huge parking lot in the back of the hotel. I've never had problems finding a parking space even when two conferences were being held at the same time.

  • Stayed: November 2006, traveled on business
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4  Thank melfc100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2007

We have stayed at this hotel on numerous occasions over the last five years and have never been disappointed. It is within walking distance of many very good restaurants, shopping and points of interest. Only complaint is that the club room for concierge level guests is not open on weekends. Will stay there again on the next trip to Asheville.

  • Stayed: October 2006, traveled on business
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1  Thank cbo098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2006

If you want to stay at a nice but pricey location within walking distance to downtown Asheville, this is the place. Don't expect anything fancy for your money, but, location location location won on every step. The hotel charges for internet service, which was not the best, it required you to be in a particular place in the room in order to maintain connectivity.
For excellent recommendations, see John at the front desk. He'll guide you based on whatever your interests are.
The room was basic, no frills, Marriott style. Clearly needs to be remodeled and upgraded. The lobby bar was nice. Again, great location and free parking to boot.

  • Stayed: November 2006
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4  Thank SciFiChick_Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 25, 2006

I have stayed here multiple times and love it!!!! Staff is friendly and knowledgable. Rooms are cozy and well appointed. Rate is expensive, but this is a full service Renaissance with an unbeatable location. Front desk staff is wonderful and backed up with a great managment team. I met two managers during my stay, one in club lounge and other in the house dining room, Orchards. These gentleman truly represent quality for the Renaissance. Read other reviews, personally think people are nit-picking over little problems. You have to tell the staff about a problem to let them fix it, when they fix it believe me they go above and beyond. With the new renovation starting next year, I can't wait to go back. My company and I will be booking many more trips to Asheville. Let the staff speak for the property, from the bellmen to the managers these people know how to take care of their guests.

  • Stayed: October 2006, traveled on business
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6  Thank Traveler7680
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance Asheville Hotel

Address: 31 Woodfin St, Asheville, NC 28801-3020
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotel in Asheville
Price Range: $165 - $335 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Asheville Hotel 3.5*
Number of rooms: 277
Official Description (provided by the hotel):
When staying at the Renaissance Asheville hotel, you'll be nestled among the Blue Ride and Great Smoky Mountains. Our hotel lies in the heart of downtown Asheville within walking distance to great shops and dining. On-site you'll find a 60' indoor pool, fitness center and whirlpool to enjoy. As a member of the Green Hotels Association, we understand the importance of protecting our surroundings and are proud to offer sustainable dining at our on-site restaurant Writer's Bistro. Our charming rooms offer complimentary wireless Internet, 32 inch LCD HDTV, stunning views of the Great Smoky Mountains, coffee maker/tea service, iron and ironing board, desk with ergonomic chair, marble bathroom with shower/tub combination and hair dryer. ... more   less 
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Also Known As:
Renaissance Asheville
Asheville Renaissance

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