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Renaissance Asheville Hotel
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Reviews (1,569)
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All reviewsgreat locationwithin walking distancethe thomas wolfedowntown locationan older hotelrestaurants and shopscorner roomlobby barfront desk staffindoor poolbreakfast buffetbed was comfortablefitness centermini fridgewe've stayedthe grove park innconference
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Reviewed July 5, 2013

The front desk guy was a good guy, great to talk to, loved his job, although he made you feel like he was hooking you up for things that weren't really hook-ups in the end. We had a corner room, 805, and seemed split into 2 rooms and was actually the smallest hotel room I've had since London. It was rather comical at some points getting ready for the night. That said, the decor was really nice, and it was clean. The beds were firm and good, and our view was awesome, as I think any view in Asheville was awesome. The bathroom was very, very, very small but the water pressure was great. It was about 3 - 7 blocks walk to most of the restaurants we went to, and 7 minutes to the Biltmore. There seems to be 3 areas of Asheville to stay in; 1. the Biltmore area which is the best and most quaint area. 2. The city, which has the most to eat and shop and drink. 3. The outlying parts which are mostly malls / suburbs type areas. I liked the Biltmore area the best, but for the city, this hotel was a good price, good value and really nice.

Room Tip: HIGH Rooms, Good views, no traffic
  • Stayed: July 2013, traveled with family
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1  Thank miwsnrubua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renaissance AVL R, Manager at Renaissance Asheville Hotel, responded to this reviewResponded July 8, 2013

Thank you for reviewing our hotel. I am happy to hear about the great service you had but sorry to hear you felt he may have misrepresented the room but that room is one of our corner queens which is a noticeably larger room than our standard rooms. The bathroom size is a common subject we hear through feedback so we appreciate you mentioning it for our tracking.

I am glad you enjoyed the rest of Asheville so much during your stay and I hope you return here soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2013

The staff we had contact with were all very nice and helpful. The location is great, the lobby is spectacular, so is the pool and workout room, but I was very disappointed with our room. It was small and had a popcorn ceiling. Not what I expected for what we paid. We requested a high floor for a mountain view. We were on the 10th, but the view was of the condos next door. The bathroom was tiny and dirty. I just wish the sleekness of the lobby had been carried throughout the rest of the hotel.

  • Stayed: June 2013, traveled with family
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Thank jennifer d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renaissance AVL R, Manager at Renaissance Asheville Hotel, responded to this reviewResponded July 8, 2013

Thank you for your candid review of our property. Unfortunately our standard rooms do have a small amount of variance in the size and the view of the mountains with a high room is always a highly sought after room type. We hope you decide to visit with us in the future, and please take the opportunity to consider a View of the Land and Sky room. These rooms are all on high floors with guaranteed views of the mountains. We do try to successfully fill all other requests for similar rooms but unfortunately it seems we missed the mark with you. I apologize for our rooms not being up to your expectations but do hope that you will come back and see us again.

Sincerely,
Kevin Allustiarti

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2013

We are Platinum Elite Marriott members and had a reservation at the Grand Bohemian for over a month. We arrived on our date to be told they did not have 2 double bed's only 1 King, we were a family of 3 and needed a bed for our daughter. (We had reserved 2 bouble beds) We asked if there was anything they could do for us as an Platinum member, give upgrade? Well they said NO, that is all they have. She suggested going to the Renaissance down the street, so we went there. The Front Desk was just great, for a last minute reservation. We spoke with Alex and Susan Johnton, they both worked to get us the best room within minutes they truly made our stay very memorable. Went out of there way to accommodate us, great room, service, pool. We will definitely want to go back there instead of the Grand Bohemian, we felt it had more to offer. Thank you Alex & Susan

Room Tip: 11 floor, suite was great
  • Stayed: June 2013, traveled on business
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1  Thank JupiterFoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2013

Hotel had an impressive lobby to walk into...staff was very nice and helpful upon arrival our first evening. Easy walking distance to downtown restaurants and shops. Room was clean. Had 2 double beds, no suite, so room was not large but expected size for downtown area hotel. Bathroom felt tight. Had requested room on higher floor and was rewarded with a skyline view of the mountains. Travelled with children~they LOVED the large, real-sized (not mini) indoor pool. Workout room was awesome with many pieces of equipment.

Room Tip: Request higher floor with view, suite is possible.
  • Stayed: June 2013, traveled with family
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Thank bec k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2013

You know what they say: location, location, location! This hotel makes walking around downtown Asheville a breeze, as it is close to everything. The front desk clerk was extremely efficient and welcoming, so our visit began well. We were given a fifth floor corner room, and we were delighted with the larger size. There was also a comfortable corner chair and ottoman with good lighting. The beds were comfortable as well. The furniture in the lobby is literally indescribable - like nothing I'd ever seen. Ultra modern? Tres chic? Not sure, but it was fun to look at. Overall, no complaints here - we would stay there again.

  • Stayed: June 2013, traveled with family
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Thank MDtravelertoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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