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“Older hotel, but great location”

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Renaissance Asheville Hotel
Ranked #27 of 66 Hotels in Asheville
Columbia, South Carolina
Level 4 Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Older hotel, but great location”
Reviewed February 16, 2013

Stayed one night at this property. The lobby is great, very modern and bright, but the room was a bit of a disappointment. Clean and neat, but the bathroom was old, and incredibly small. Not very comfortable to move around in. The best thing about the hotel is it is right downtown and we were within walking distance of all sorts of restaurants and shopping. Nice views from the room. The concierge lounge was a bit disappointing in the evening, not much variety in snacks, but in the morning the breakfast looked appetizing although we didn't eat it. Skip the coffee!

Room Tip: Higher floors, better views
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank luggage_lass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renaissance AVL R, Manager at Renaissance Asheville Hotel, responded to this review, February 17, 2013
Thank you so much for taking the time to review our hotel. I apologize that we fell short of your expectations during your stay. If there is anything that we can do during your future visits to improve your experience please do not hesitate to let us know. You may also contact me personally if you prefer. Again, thank you for your time.
Michelle Porche'
Front Office Supervisor
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Denver, Colorado
Level 5 Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 14, 2013 via mobile

Stayed two nights on business. Location is on the edge of downtown. Staff was friendly and engaging. Had room service for breakfast with prompt service and generous portions. Food was good but nothing special except the hotel high prices. Room was average size,clean and updated. Bathroom was smallish but adequate for one occupant,or two if they were in the shower together.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Norsekid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renaissance AVL R, Manager at Renaissance Asheville Hotel, responded to this review, February 15, 2013
I appreciate you taking time to provide us with your feedback. I am pleased to hear that our staff members were friendly and engaging with you. However, I do apologize that the breakfast fell slightly short of your expectations. Please let us know if there is anything that we may do for you during future stays to improve this for you. Thank you again for taking time to review the Renaissance Asheville Hotel and we look forward to seeing you very soon.
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Raleigh, North Carolina
Level 5 Contributor
51 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 11, 2013

Hotel was in Downtown Asheville, not too far from the ski resorts. Beautiful view of the Mountains from my room on the 9th floor. Restaurants within walking distance, also restuarant and indoor pool indoors.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
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Helpful?
1 Thank doris915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renaissance AVL R, Manager at Renaissance Asheville Hotel, responded to this review, February 15, 2013
I appreciate you taking the time to review our hotel! The view that you experience from our rooms is certainly one of the most coveted in the downtown area. While we are directly downtown we are within a short drive to many outdoor attractions. Again, thank you for taking the time to review us and we look forward to seeing you again soon.
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Knoxville, Tennessee
Level 5 Contributor
58 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 9, 2013

Stayed one night, very clean, and comfortable accommodations.Bathroom was a little small, but that's just the set up of the room. Close to lots of restaurants and attractions in downtown Asheville, easy walk. My room was on the eight floor and the view was amazing! Friendly staff. Will be back!

Room Tip: Higher floors have a wonderful view of the mountains!
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  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Littletoaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renaissance AVL R, Manager at Renaissance Asheville Hotel, responded to this review, February 10, 2013
Thank you for your feedback regarding your stay. The view you experienced from your room is a common request from our regulars as it does provide for a splendid view of the mountains from downtown Asheville. We look forward to serving you again in the future!
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Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 8, 2013

My husband and I visit Asheville 2-3 times per year. We have stayed at the Renaissance twice. We have had few issues, and any that we had were dealt with immediately by the staff. I love that it is downtown and a short walking distance to many shops and restaurants. We love the free parking and access to a heated pool and spa. We like the beds and the rooms we have stayed in were a nice size for two people. Nice heated pool and gym are also nice perks.

  • Stayed January 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank ksso1275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renaissance AVL R, Manager at Renaissance Asheville Hotel, responded to this review, February 10, 2013
Thank you for taking the time to tell us about your stay. We are extremely pleased to hear that you have enjoyed your past two stays with us and we hope to continue seeing more of you in the future. I am happy to hear how responsive our staff was to your issues as we do strive to make sure every guest has an exceptional stay with us. We look forward to seeing you during your future trips to Asheville!
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Charlotte, North Carolina
2 reviews
Reviewed February 5, 2013

Thank you so much for making our first trip to Asheville together absolutely amazing! Your thoughtfulness and attention to detail made for very special memories. The bed was so cozy and the view was perfect. The location was exactly what we were looking for. We were able to walk a block over to all of the shops and restaurants. Your staff was warm and friendly. Zeb was so personable and sweet. There will be no other option for us upon our return. Thank you again!

Room Tip: I highly recommend a corner suite!
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kimberly Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renaissance AVL R, Manager at Renaissance Asheville Hotel, responded to this review, February 7, 2013
Thank you for taking the time to review our hotel! I am thrilled that you had such an amazing experience with us! It is our goal as Renaissance Ambassadors to provide a high level of service to our guests and it sounds like we were able to exceed your expectations. I will be sure to make sure to tell Zeb of your kind words . We look forward to your next visit with us.
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Morristown, Tennessee
Level 5 Contributor
41 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 2, 2013

I have stayed at this hotel quite often over the last decade. I always enjoyed it until now! I stayed mainly for the comfortable beds, but, they recently did a renovation and the beds are VERY uncomfortable and do not provide a good nights sleep. The rooms are very small but clean. If you have children I would not recommend staying here, you will be very cramped.
Another thing is the parking is very inconvenient.

Room Tip: All the rooms are very small. I always stayed on the 11th or 12th floor. They have a nice concierge...
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Kaseman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenAVL, Front Office Manager at Renaissance Asheville Hotel, responded to this review, February 3, 2013
Thank you for your patronage to the Asheville Renaissance Hotel over the many years. We certainly appreciate your loyalty, and hate to lose a valued customer like yourself. We are very proud of our newly renovated lobby, lounge, and restaurant. However, the guest rooms have not been renovated in the past few years, so I am deeply sorry that you ended up in an uncomfortable bed. If I can be of assistance with a future visit to Asheville, please do not hesitate to contact me. Warm regards, Terri.
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Additional Information about Renaissance Asheville Hotel

Property: Renaissance Asheville Hotel
Address: 31 Woodfin St, Asheville, NC 28801-3020
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotel in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Asheville Hotel 3.5*
Number of rooms: 277
Official Description (provided by the hotel):
When staying at the Renaissance Asheville hotel, you'll be nestled among the Blue Ride and Great Smoky Mountains. Our hotel lies in the heart of downtown Asheville within walking distance to great shops and dining. On-site you'll find a 60' indoor pool, fitness center and whirlpool to enjoy. As a member of the Green Hotels Association, we understand the importance of protecting our surroundings and are proud to offer sustainable dining at our on-site restaurant Writer's Bistro. Our charming rooms offer complimentary wireless Internet, 32 inch LCD HDTV, stunning views of the Great Smoky Mountains, coffee maker/tea service, iron and ironing board, desk with ergonomic chair, marble bathroom with shower/tub combination and hair dryer. ... more   less 
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Also Known As:
Renaissance Asheville
Asheville Renaissance

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