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Residence Inn by Marriott Asheville Biltmore
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Reviews (457)
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All reviewsbedroom suitefront deskfull kitchenmission hospitalasheville biltmoremarriott propertiesthe breakfast areahousekeeping stafffree breakfastindoor poolfelt like homelocation was perfectexercise roomnice breakfastoatmealgas fireplacesocial hour
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223 - 228 of 457 reviews
Reviewed August 13, 2014

OK I am not sure about other reviewers on here. Everyone at this hotel was very helpful and nice. Breakfast was pretty good, as was the evening light meal they serve 3 nights a week. Not gourmet, but it is great if you are in the area for visiting the Biltmore and tired from being there all day. The location is excellent, not 5 minutes to the entrance of the Biltmore. Very close to the Village there as well, with many restaurant and shopping choices. We had a 2 bedroom suite. It had everything we needed and while not as large as some others I have been in, certainly fine for our purposes. The televisions did not work well, but I really did not go there to watch television. The pool is inside not outside so no sun if anyone is interested in that. All in all for the price this is an excellent choice. And we had a fireplace, not that we needed it in August, but keeping that in mind for a fall trip.

  • Stayed: August 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank carosto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BFH_Marketing, Director of Sales at Residence Inn by Marriott Asheville Biltmore, responded to this reviewResponded August 14, 2014

Dear Carosto -

Thank you for enjoying your stay at our Residence Inn Asheville. It was great to see that you found our central location to be the most convenient hotel to Biltmore Village and Biltmore Estate, and that you enjoyed your two-bedroom suite. I apologize for the TV not functioning perfectly, and have reported this to the management team to be remedied.

Our staff prides itself on being congenial, as well as maintaining a clean, comfortable product.
We look forward to your return to Asheville, and hope you will continue to stay with us.

Sincerely,

Herb R Arnold
Director of Sales
Residence Inn Asheville Biltmore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 3, 2014

My husband and I just returned from staying 5 nights at the Residence Inn (Marriott) in Asheville. We stayed in a Queen size Suite on the 3rd floor. The room was very clean and had a great layout. We appreciated having 2 rooms plus use of the full kitchen ( no oven). Housekeeping was prompt and courteous.
Phillip at the front desk was very efficient and friendly. Phillip was swift with the check-in process and was very helpful with restaurant recommendations and tips for the area.
The hotel also offers a full hot breakfast each morning that included eggs, sausage, bacon, assorted breads and muffins, waffles, French toast, cereal, fresh fruit, etc. . Food was delicious and dining area was very clean. Pepe who assisted and worked the breakfast area was very courteous and helpful.
The pool and hot tub were clean and well maintained.
The hotel is about a 5 minute walk to Biltmore Village and about 1 3/4 miles from downtown Asheville. There is a city bus stop located directly across from the hotel. The bus to center of downtown was about a 6 minute ride and cost one dollar per person. I think the bus runs until 9:00 pm so we took a taxi back to the hotel which cost $7.00.
We travel frequently and this is one of the best locations we have stayed. Philllip and Pepe made this a wonderful experience. We will definitely stay here again when we return to Asheville.

Room Tip: Select a room on the higher floor. The hotel is near the hospital so you can hear ambulances sometimes.
  • Stayed: July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
1  Thank MarylandMegs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BFH_Marketing, Director of Sales at Residence Inn by Marriott Asheville Biltmore, responded to this reviewResponded August 4, 2014

Dear MarylandMegs -

I'm glad that you enjoyed your stay at the Residence Inn, and found that our hotel is great for travel and visiting our vibrant downtown. I have conveyed your appreciation to Philip and Pepe for their excellent guest service. We are fortunate to have such great employees.

The next time you are in Asheville, NC, we hope that you will stay with us again. Thank you for choosing our Residence Inn Biltmore.

Sincerely,

Herb R. Arnold
Director of Sales
Residence Inn Biltmore Asheville

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Reviewed July 26, 2014

My family came with me to Asheville on business. The hotel was great for me on my business trip but moreover it was wonderful for the family. The staff was nice, the hotel was clean and the location was perfect.

  • Stayed: July 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank rawband
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BFH_Marketing, Director of Sales at Residence Inn by Marriott Asheville Biltmore, responded to this reviewResponded July 30, 2014

Dear Rawband -

I'm glad that you enjoyed your stay at the Residence Inn, and found that our hotel is great for business or traveling with family. Our staff enjoys accommodating guests like you and takes pride in every aspect of your stay.

The next time you are in Asheville, NC, we hope that you will stay with us again. Thank you for choosing our Residence Inn Biltmore.

Sincerely,

Herb R. Arnold
Director of Sales
Residence Inn Biltmore Asheville

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2014

This hotel is close to Biltmore, Biltmore Village, and Mission Hospital. It's also not a bad drive to downtown from here.

The hotel rooms were nice, clean, and quiet. The hotel staff was generally helpful, although one of the staff seemed a little on the uppity side (not bad, just not as friendly as the others).

One hint for this hotel: they give a generous break to family members who stay here while they have someone in the hospital. It's less than 1/2 mile from the hospital, and is not a bad walk to there.

Most of our favorite restaurants are downtown, so you do have to drive to all of those restaurants.

  • Stayed: March 2014, traveled solo
    • Value
    • Sleep Quality
    • Service
1  Thank Ted N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BFH_Marketing, Director of Sales at Residence Inn by Marriott Asheville Biltmore, responded to this reviewResponded July 24, 2014

Dear pinu2 -

Thank you for enjoying your stay at our Residence Inn Asheville in NC. It was great to see that you found our central location to be the most convenient hotel to Biltmore Village, Biltmore Estate and downtown Asheville.

Our staff prides itself on being congenial, as well as maintaining a clean, comfortable product.
We look forward to your return to Asheville, and hope you will continue to stay with us.

Sincerely,

Herb R Arnold
Director of Sales
Residence Inn Asheville Biltmore

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2014 via mobile

This hotel is located very close to the Biltmore and HWY 40. If you're in town to do business downtown it is a bit far especially during key times of day.
The staff was friendly and accommodating, and they definitely rate highly on both the breakfast and evening food offerings. Both were very nice.

Stayed: July 2014, traveled on business
Thank Methetraveler1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BFH_Marketing, Director of Sales at Residence Inn by Marriott Asheville Biltmore, responded to this reviewResponded July 20, 2014

Dear Methetraveler1961 -

We are so glad that you enjoyed your stay at our Residence Inn Asheville in NC. Thank you for your compliments on our hot breakfast buffet, evning food and our friendly staff, since these are just two of the many items that we take great pride in at our hotel.

We look forward to your return to Asheville, and hope you will continue to stay with us.

Sincerely,

Herb R Arnold
Director of Sales
Residence Inn Asheville Biltmore

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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