Service: No wait to check-in or out, friendly, helpful and caring breakfast servers and front desk.
Value: Stayed Tuesday night through Thursday night for a good rate. However, the rate for Friday night was more than double what it was Tuesday-Thursday night so we checked out and stayed elsewhere. They charge a non-refundable sanitation fee of $75 for pets no matter how long or short your stay and if your pet makes a mess or not. Ours didn't make any mess but we still had to pay an extra $75. You also have to almost sign over your life signing in for damage liability from the pet. So if you bring a pet, make sure it doesn't damage anything in the room or you could be out $1000's of dollars. Indoor heated pool and hot tub were nice to have all to yourself. Outdoor sports court another plus. Also, courtyard for reading or hanging out if you desire.
Sleep Quality: Nothing special here about what you'd expect for this kind of place.
Cleanliness: Very clean from the beginning, housekeeping does excellent job maintaining. Absolutely no problems here.
Location: Getting in/out of hotel property can be a bit dangerous based on its location. Someone driving in front of me trying to leave the property decided to back up at the exit and nearly backed into my vehicle. Hard to make a left out of property towards downtown. When we stayed there was road construction on road in front of hotel which meant we couldn't hear each other when we checked in. It didn't bother us, but we could hear the train at night. We actually liked that part, but I know some don't.
Rooms: Modern, homely, mountain decor all throughout room. I smiled when I opened the front door for the first time. Nicely equipped kitchen with everything you need (stove, dishwasher, full fridge, plates, bowls, cups, silverware, coffee maker, toaster, everything). There was a small dining table and a coffee table by the sofa. Swivel flat screen for you to watch from the sofa or bed. Bathroom was nice size with big mirror. Separate room for toilet/tub than sink/mirrors a plus. Mirrors behind you too. Way more closet space than you'll ever need. Hardwood floor upon entry. Lots of places to put all your things. You don't feel cramped or hampered for space at all. Very nice.
Kids activities: Nothing really for a young kid to do, but there never is in hotels which is why you go out and do something.
Restaurant: Only ate breakfast. They had a very nice wide variety to choose from. We ate good every morning. Most very excellent.
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- Also Known As:
- Residence Inn Asheville Biltmore Hotel Asheville
- Asheville Residence Inn