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“ANOTHER GREAT STAY HERE”

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Residence Inn by Marriott Asheville Biltmore
Ranked #35 of 66 Hotels in Asheville
Certificate of Excellence
Reviewed November 17, 2012

Love this place (you can tell by my previous reviews). I always stay here in October, so I pay a premium for it; but, it's worth it (and cheaper than a lot of other places). I noticed this time, the hotel has been renovated. My room had very nice, brand new furnishings and carpet - and all new appliances in the full kitchen. I don't believe I ever had a fireplace before, but I did this time and I loved it! I stayed for a week here and didn't want to leave.

I have said it all before, so I won't repeat all the amenities of this hotel. I do love the renovations - which included the breakfast area; it's much nicer now (and the breakfast is always fantastic here). The 2 gentlemen who run it are EXCEPTIONAL. I saw both of them during my stay and they both are quick to restock, wipe down tables, and assure that everybody has what they need - these 2 employees are an asset to the Marriott Corp. The front desk people are all very nice too - helpful and pleasant.

Location great (not downtown, but only a mile away); clean room; comfy bed; spotless bathroom; free parking; free wi-fi (decent, but not the best). I'll be back next year, for sure!

Room Tip: I like the 3rd floor and that's always where I stay.
  • Stayed: October 2012, traveled solo
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Thank tczig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BFH_Marketing, Guest Relations Manager at Residence Inn by Marriott Asheville Biltmore, responded to this reviewResponded November 20, 2012

Dear tczig,

We were so glad to host you again at the Residence Inn Biltmore! Don't you just love our hotel even more with the new features? Our dedicated team members work extremely hard and we appreciate you acknowledging them in your review. We appreciate your continued business and hope to have you back again!

Sincerely,

Lauren McDevitt
Marketing and Guest Relations
Residence Inn Biltmore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (424)
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282 - 288 of 424 reviews

Reviewed November 15, 2012

We stayed in for 5 nights in October 2012; our room was nice, clean and roomy. The full kitchen is a definite plus. The staff was extremely friendly and very accommodating with recommendations, directions and advice. The breakfast was plentiful. The gentleman overseeing breakfast always made sure everything was available and kept the area clean. Always with a smile! We will definitely be return guess the next time we visit Asheville.

  • Stayed: October 2012, traveled as a couple
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Thank schmippie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BFH_Marketing, Guest Relations Manager at Residence Inn by Marriott Asheville Biltmore, responded to this reviewResponded November 20, 2012

schmippie,

Thank you for choosing to stay at the Residence Inn Biltmore during your recent five-night stay in Asheville! The full kitchen in our newly renovated rooms boast granite countertops and stainless steel appliances - a definite plus for our extended stay travelers! We will be sure to tell Pepe your feedback about his friendly and attentive service! Thanks again for your business and we hope to see you again soon!

Sincerely,

Lauren McDevitt
Marketing and Guest Relations
Residence Inn Biltmore

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Reviewed November 9, 2012

I am a Residence Inn fan, and I have stayed at many. This is not one of the better ones.

While the hotel promotes a recent renovation, the renovation was only partial. The cabinets in both the kitchen and bathroom looked very worn, and these cabinets did not appear to have been of a good quality even when new. On the positive side, the kitchen boasts stainless steel appliances, and countertops inboth the kitchen and bathroom are new.

Bed was a bit lumpy.

Breaksfast, a real strength of the Residence Inn chain, was sadly lacking. Eggs did not taste like the real thing. Fresh cut fruit had seen better days. Only the waffles passed muster.

My room was on a busy road. I also heard a loud train whistle several times.

Nothing is in walking distance.

This is in no way a bad hotel. Staff were helpful, breakfast was included. It is close to the Biltmore. It is just that there are many hotels in the Asheville area, Next time I would elect to stay somewhere else.

  • Stayed: November 2012, traveled with family
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Thank hoteltraveler40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

The room was typical Marriott Property-A great value and bargain. Helped to see a tripadvisor decal on the front door. The gentleman in charge of the breakfast room was one of the most dedicated and hard working employees I have ever had the pleasure of dealing with. A real credit to the Marriott Hotels.

  • Stayed: September 2012, traveled as a couple
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Thank RAV07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BFH_Marketing, Guest Relations Manager at Residence Inn by Marriott Asheville Biltmore, responded to this reviewResponded November 7, 2012

Dear RAV07,

Thank you so much for your kind words regarding your recent stay at the Residence Inn Biltmore! We are thrilled to hear you enjoyed your stay and we will be sure to tell Pepe you appreciated his service! He takes such pride in his job and we are glad it was recognized. We appreciate your business and hope that you come and visit us again!

Sincerely,

Lauren McDevitt
Marketing and Guest Relations
Residence Inn Biltmore

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Reviewed November 5, 2012

It was nice to have a room near Biltmore that had a kitchen setup. The room was much more spacious than anticipated and the kitchen was fully outfitted with full size appliances. All of the hotel amenities were very good with a decent breakfast and lobby. The room was definitely an unexpected upside surprise. The location is near both the Biltmore and downtown Asheville so a great place for exploring the entire area. We only stayed there a day but it would be an ideal base camp for an extended vacation with a family.

The downside was parking which was laid out oddly and not easy to access. The hotel sits up so it is a long trip for your bags or getting to your car. There was a daycare behind the hotel using some of the spaces in the morning.

  • Stayed: October 2012, traveled with family
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Thank oldstocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BFH_Marketing, Guest Relations Manager at Residence Inn by Marriott Asheville Biltmore, responded to this reviewResponded November 7, 2012

Dear oldstocks,

Thank you for taking the time to share your recent experience at the Residence Inn Biltmore! We are so glad you enjoyed our newly renovated guest rooms, which feature stainless steel appliances and granite counter tops in the kitchen, and our wonderful location in Biltmore Village! We do apologize for the parking inconvenience and will discuss ways we can improve that for our guests. Thanks for choosing the Residence Inn Biltmore while visiting Asheville and we hope to have you back soon!

Sincerely,

Lauren McDevitt
Marketing and Guest Relations
Residence Inn Biltmore

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Reviewed October 28, 2012

This is the WORST Residence Inn ever! The sheets were thread bare, the bed most uncomfortable, the water pipes made loud noises behind the bathroom mirror and the building had a foul odor similar to a poor nursing home.
The ONLY bright side was the breakfast that was decent enough and the colored gentleman working that area was most delightful and most helpful.

  • Stayed: October 2012, traveled as a couple
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Thank Charleston_SCSukey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BFH_Marketing, Guest Relations Manager at Residence Inn by Marriott Asheville Biltmore, responded to this reviewResponded November 6, 2012

Thank you for taking the time to review your recent stay at the Residence Inn. We do apologize that your time with us did not meet your expectations. Our goal is to provide a wonderful experience to all of our guests that leave them eager to return. We take all guest comments very seriously and please know that your concerns have been addressed with our staff. In fact, our general manager was so concerned with the issues you encountered, she spent the night in the same room but did not experience the issues. We will continue to monitor the situation and address it if needed. We do appreciate your business and hope that you come and stay with us again so you can have a more pleasant stay.

Sincerely,

Lauren McDevitt
Marketing and Guest Relations
Residence Inn Biltmore

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2012

We spent 2 nights in Asheville, NC to visit the Biltmore and stayed at the Residence Inn Asheville Biltmore. Our suite was extremely clean and comfortable for just a little more money than a regular hotel room. The bathroom was huge and it had a soaking tub as well as a nice, big shower. We also had a full kitchen, though we ate out, it was nice to have a refrigerator to keep our drinks and snacks in. It was also conveniently located to the Biltmore as well as Biltmore Village. I would highly recommend this beautiful all suite hotel to anyone visiting the Asheville area.

  • Stayed: October 2012, traveled as a couple
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Thank Scnealon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn by Marriott Asheville Biltmore

Address: 701 Biltmore Avenue, Asheville, NC 28803
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Romantic Hotel in Asheville
Price Range: $178 - $390 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn by Marriott Asheville Biltmore 3*
Number of rooms: 72
Official Description (provided by the hotel):
Enjoy home-like accommodations at relaxing Residence Inn by Marriott Asheville Biltmore. Our extended-stay hotel in Asheville, North Carolina offers comfort near Biltmore® estate, Biltmore Village, Mission Health hospital and downtown Asheville. ... more   less 
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Also Known As:
Residence Inn Asheville Biltmore Hotel Asheville
Asheville Residence Inn

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