My friend and I went on the Montford and Downtown tours. Both were interesting, although there was a lot of noise and activity downtown that made it a bit difficult to hear. Unfortunately, we were also with a group of older teenagers whose chaperone would not keep them quiet and focused. Also, the overhead power lines caused false positive responses on the equipment. We were made aware ahead of time that this would happen and felt that maybe the equipment would be more useful on the quieter, less congested Montford tour. The guide was very knowledgeable about the stories and history for each stop. The reason for the poor rating has to do with follow-up after the tour. She asked us to share our photos. I realized once I got home that I had several very interesting photos with figures in windows and interesting lights and orbs, but wasn’t quite sure what to make of them. I emailed some to her asking about them. Day after day went by with no response. I was patient knowing she had a busy week. I tried contacting her through both of her emails and facebook to no avail. In the meantime, she had been posting on facebook, including photos from other tours during that time. I don’t care if she didn’t want to post my photos; I just wanted feedback giving me some idea of what I had captured. After all, she stresses how to set your cameras and wanting to see your photos. I finally sent her a private message on facebook telling her how disappointed I was and felt that I, unfortunately, would have to give her a lower rating than I originally thought I would. That’s when she responded, very negatively, explaining how “horrible” the week after our tours had been. Giving her the benefit of the doubt, I apologized for our miscommunication. She never responded and when I went to their facebook page, I saw that she had posted negative comments about me and another client. She didn’t mention my name, but the fact is all of this was very unprofessional.
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