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“WONDERFUL Hotel -- Highly Recommend - close to Biltmore”

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Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)
Ranked #10 of 66 Hotels in Asheville
Certificate of Excellence
Reviewed July 12, 2014

We stayed here on a recent trip to Asheville after a drive along the Blue Ridge Parkway. We were looking for a place close to the Biltmore Estate and although other hotels may have been closer, this was only a 10-minute drive and certainly not inconvenient. Service at this hotel was exemplary. Front desk offered printed maps of the area and typed driving directions to Biltmore and Grove Park Inn. But the staff is what really put this hotel above the rest. They were friendly and helpful, offering restaurant suggestions and in the morning, when I asked how late breakfast was served, the manager told me they would hold it longer if we needed more time. I didn't need more time but I was so impressed by his response! Rooms were comfortable, clean and quiet. If I am in this area again, I would not stay anywhere else.

  • Stayed: June 2014, traveled with family
    • Value
    • Cleanliness
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2  Thank Indiana7611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,284 - 1,290 of 2,024 reviews

Reviewed July 11, 2014 via mobile

We were very happy with our stay at this hotel. The room was clean and well appointed. The staff was friendly and conscientious. Even called up to our room a few minutes after we checked in to see if everything was ok. The breakfast, while not gourmet, was satisfying and filling. By the way, this is not a fake review as suggested by another reviewer.

  • Stayed: July 2014
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1  Thank Stevesurles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2014

This hotel is first class in what it provides.It is clean comfortable and welcoming.It has excellent staff on the front desk who go out of their way to sort things and welcome guests as important .It prompted us to return after other plans changed.We had a problem with our car rental company and the staff member worked at it on our behalf as foreign visitors until it was resolved.Give Chelsea, Carla and McKinley a raise!

Room Tip: Simply discuss your needs with front desk staff - they will sort it !
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  • Stayed: July 2014, traveled as a couple
    • Value
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3  Thank dandave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2014

A nice and clean find in Asheville, NC. It was off the beaten path so it was quiet and the rooms were clean and quiet. The only disappointment was that the hot tub was out of service. The breakfast bar was pretty good as well.

Room Tip: All the rooms seem to be quiet and comfortable.
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  • Stayed: July 2014, traveled as a couple
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Thank MotorcycleMamaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2014

My husband and I stayed here for a trip to Asheville in April. This was our second time returning to this hotel. Very clean and wonderful staff. The pool is small but nice and we only ate breakfast once at the hotel. It is basic and the only drawback is that they need to replenish the items more quickly. Other then that it was great. Comfortable and quiet! This is my go to hotel for Asheville......

  • Stayed: April 2014, traveled as a couple
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Thank Luvinthabeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2014

This was our first time staying at this hotel and it was comfortable and enjoyable. The hotel is VERY clean had all the amenities available for patron use. We arrived in the evening and the clerk was very quick with her service and friendly. She explained all of the extra activities to do in Asheville and was knowledgeable about the area. Our room was welcoming and the beds and pillows comfortable. In the morning we were greeted by another friendly clerk and a most delicious make your own breakfast. The breakfast selection was ample and we were well pleased. Our check out was quick and easy. We will stay at this hotel again.

Room Tip: The entire hotel is smoke free.
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  • Stayed: July 2014, traveled with family
    • Location
    • Rooms
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Thank Lydia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2014

The hotel is a step above average but the staff is great! Located just off highway I-40 and about 15 minutes from downtown Asheville, the hotel is about what you might expect. Nice clean lobby area, rooms were clean & average size, exercise room was OK, breakfast is less than desirable, but the staff is awesome. Everybody was friendly, knowledgable, and willing to help. Staff is a big positive but breakfast is not so good.

Room Tip: Stay on top floor if available.
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  • Stayed: June 2014, traveled with family
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Thank JBoise67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)

Address: 1914 Old Haywood Road, Asheville, NC 28806-1132
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Asheville
#5 Romantic Hotel in Asheville
#6 Best Value Hotel in Asheville
#7 Business Hotel in Asheville
Price Range: $63 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Asheville West (Biltmore Estate) 3*
Number of rooms: 80
Official Description (provided by the hotel):
Welcome to one of the newest hotels near Asheville, the Country Inn & Suites West Asheville Hotel Biltmore Estate. Our Biltmore-inspired hotel features French decor, a tranquil waterfall feature and a French gazebo overlooking the Blue Ridge Mountains. Our hotel is conveniently located near Interstates 26 and 40, just minutes from the beautiful Biltmore Estate, one of Asheville's most popular tourist attractions, the Blue Ridge Parkway, Biltmore Mall and Asheville Regional Airport. ... more   less 
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Also Known As:
Country Inn & Suites Asheville West Hotel Asheville
Country Inn And Suites Asheville West

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