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Traveler rating
1,356
431
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All reviews movie theater infinity tub close to the airport great hotel within walking distance parking garage breakfast buffet shopping and restaurants convenient location minute drive easy access the blue ridge parkway definitely stay here again roux barnes rei downtown
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8 - 13 of 1,951 reviews
Reviewed 4 weeks ago

The restaurant and bar were apparently under construction. This was not disclosed to us when we made our reservation and even worse, was not even mentioned when we checked in. We understand and appreciate that hotels need to make improvements, but managing expectation of guests is a baseline for good service. This place failed.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank DAK7186
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Biltmore Farms H, Guest Relations Manager at Hilton Asheville Biltmore Park, responded to this reviewResponded 4 weeks ago

DAK7186,

Thank you for taking the time to share about your recent experience. We appreciate your patience during this time of transition, as we are updating our property. We also thank you for your valued feedback which has assisted us in diagnosing how we can improve our service during our upgrade. We hope that you will consider staying with us again to enjoy the improvements we are integrating.

We apologize for any inconvenience you encountered, and thank you again for your helpful comments.

Safe travels,
Hannah Thompson
Marketing & Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We stay here often and this is one of our favorite places to visit and we always stay at this Hilton. We love Hilton hotels and this is one of our favorites. The Suites are fabulous. We are staying again Valentines weekend and can't wait.

Room tip: Get a room with a great view and there are somme fantastic views
Date of stay: November 2019
Trip type: Traveled on business
Review collected in partnership with this hotel
Thank Explore65972193015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Biltmore Farms H, Guest Relations Manager at Hilton Asheville Biltmore Park, responded to this reviewResponded 4 weeks ago

Explore65972193015,

Thank you for taking the time to respond to a guest review. I'm honored to learn you have continually chosen our property for your travels in Asheville! We are honored to accommodate you in every way, from our lovely guest rooms to our talented team of hospitality professionals. We sincerely thank you for your continued business -- it's our utmost pleasure to serve you!

We look forward to seeing you again soon!

Safe travels,
Hannah Thompson
Marketing & Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Great hotel. Plenty of easy parking. So much right around the hotel you can easily walk to. Close to so much. Friendly, helpful staff. Had my high school reunion here. Very much enjoyed the facilities. The food served was great.

Date of stay: September 2019
Trip type: Traveled solo
Review collected in partnership with this hotel
Thank ridenhour1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Biltmore Farms H, Guest Relations Manager at Hilton Asheville Biltmore Park, responded to this reviewResponded 4 weeks ago

ridenhour1966,

Thank you for taking the time to share about your recent experience with us. I'm thrilled you had an overall positive experience at our property! From our convenient parking and optimal location to our delicious dining accommodation and helpful team, we're proud to serve you with Asheville's best. We thank you for choosing us and giving us the opportunity to host you.

We hope to see you again in the future!

Safe travels,
Hannah Thompson
Marketing & Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Couldn't be more pleased. Staff was kind and the room was fantastic. Hotel is easy to access and very clean. Will stay again.Trip advisor wants me to write more to get to 200 characters. I've already said what you should know!!!!

Date of stay: September 2019
Trip type: Traveled with friends
Review collected in partnership with this hotel
Thank Ben H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Biltmore Farms H, Guest Relations Manager at Hilton Asheville Biltmore Park, responded to this reviewResponded 4 weeks ago

Ben H,

Thank you for taking the time to review our property. I'm so glad to see your expectations were exceeded during your stay with us! From our hospitable team and beautiful guest rooms to our clean and accessible property, we are honored to serve you during your travels in Asheville. Thank you for your honest and helpful feedback!

We look forward to seeing you again!

Safe travels,
Hannah Thompson
Marketing & Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Perfect location for visiting biltmore and /or downtown. Nice little village feel outside hotel w shops, bars and restos. Free parking on site. Hotel was very nice, clean and new-ish. Would DEF stay again.

Date of stay: October 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank chizzy2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Biltmore Farms H, Guest Relations Manager at Hilton Asheville Biltmore Park, responded to this reviewResponded 4 weeks ago

chizzy2019,

Thank you for taking a moment to respond to a guest review. I'm delighted you found our property to be convenient for your travels to Biltmore Estate and to downtown Asheville, as well as enjoyed our free parking and modern property! It's truly our pleasure to serve you during your time in our beautiful city, and we sincerely appreciate your recommendation.

We hope to see you again soon!

Safe travels,
Hannah Thompson
Marketing & Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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