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“Excellent Hotel, But Not Best Location For Our Needs”

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Hilton Asheville Biltmore Park
Ranked #6 of 66 Hotels in Asheville
Certificate of Excellence
GreenLeadersSilver level
Delafield, Wisconsin
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Excellent Hotel, But Not Best Location For Our Needs”
Reviewed September 1, 2011

This Hilton was extremely nice and very comfortable. The staff was very helpful and the hotel was safe and clean. There is free parking across the street or in a ramp, so that was a plus. Unfortunately this business park is newer and not quite built up yet, though it does have a P.F. Chang’s, a Bar and Grill, an Italian resturant, a movie theater and a few boutique type stores. The thing we didn't realize was that it was about 20 mins to Biltmore Estates or downtown Asheville. So, maybe not the best choice for your first trip to the area.

  • Stayed March 2011, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank CarriesTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (215)
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English first
Southborough, Massachusetts
Level 6 Contributor
168 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed August 31, 2011

We stayed at this hotel for two nights. Our main goal was to visit the Biltmore mansion. The hotel seemed to be new as did the whole area. There were several restaurants located in the area within walking distance. A pizza place, a nice Italian place and also an American restaurant highlighting comfort food. Plus the hotel restaurant. We only ate at the hotel for breakfast and it was very good. Cooked to order omelets.

Our rooms were great, very clean and neat. One of them had a small balcony which was nice. There was a movie theater right across the street. If we were staying longer I'm sure we would have taken advantage of it. The pool was very nice. My 15 year old and I spent lots of time there.

The staff was very accommodating and pleasant. They were very busy but the staff handled the large numbers of people very well. No gruff attitudes. The concierge was very helpful in getting us directions to visit the mansion.

If we found ourselves back in the area we would stay again.

  • Stayed April 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Cindy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Level 3 Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 28, 2011

We wanted a weekend away in Asheville but didn't want to do the Grove Park/Biltmore Estate resort scene (which we both had done before). The Hilton seemed a good choice since the hotel is in the same class as several hotels downtown, but at a significant price saving.

The staff was very friendly and helpful. The bed was perfect, the room was very clean, and had a very comfortable lounge chair and ottoman. The free wireless and wired internet connections worked great. A pullout table from under the desk expands for additional work space or for in-room dining.

On the slight downside, though the bathroom was fine, it took literally several minutes for the shower to get hot and then the control was rather persnickety. Also the room is rather oddly decorated with a loud blue and white floral pattern rug with a cheesy looking and even louder blue and green bed throw (which we tucked in a drawer so we wouldn't have to look at it). Several other decorative items clashed with each other. Believe me, I am hardly sensitive to this kind of thing - and even I noticed!

Re location, it's 15 minutes from downtown in a fairly new planned mixed use community that includes a movie theater, and such stores as Barnes & Noble and REI as well as several midscale restaurants. Obviously the substantial price saving of the hotel is a trade off from not being right downtown. The hotel is very quiet, which is not necessarily so of hotels downtown.

In terms of the restaurant, we only had the breakfast buffet, which was actually very good quality.

Bottom line, good bang for the buck for Asheville, if a bit of a commute to downtown.

Would stay here again.

Ask for a room on the side of the hotel that looks out to the mountains.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Lebboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 25, 2011

This Hilton hotel did not meet my expectations at all on two counts. First, my credit card got charged while checking out even though the entire amount of the stay was paid for while booking. We had extremely hard time getting the money credited back to the credit card. Thanks to the poor co-ordination between the staffs at the reception. We had to make several calls to get one straight answer. Second, some of the basic and complimentary items such as toothpaste etc. were not provided. That's kind of bizarre since this is unexpected in an upscale hotel.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank S A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Island Lake, Illinois
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 23, 2011

Staff friendly. I stayed in one of the King suites. The suite was large and very spacious. Huge master bathroom (walk in shower, huge negative edge tub) not to mention the 1/2 bath in the living room area. Living room with sofa/flatscreen/2chairs/wetbar/office desk. Bedroom also has a large flatscreen hd tv and very nice new bed. The room and property were super clean and all new "stuff". The price was great! I would stay here again and recommend this property, especially diamond members.

Room Tip: Get the King Suite
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  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Sc0ttG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TN
Level 5 Contributor
72 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed August 19, 2011

What a great hotel, aloing with a superb location, staff that is most accomodating. You will have the Biltmore Village to roam, eat , go to a movie, shop in unusual stores, and rest.

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Paolosmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Head, South Carolina
Level 5 Contributor
55 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed August 16, 2011

Sometimes you just happen onto a hotel that makes you want to stay longer, and not leave your room at all and the Hilton Biltmore Park is one of them. Had the pleasure of spending just one night here last week and can say it is one of the nicest, cleanest hotels we have ever stayed in, and we stay in hotels an average of 7-10 nights a month. Beautiful room...wonderful bed & linens...beautiful bathrooms. We are VERY picky about cleanliness in hotels and we can say without hesitation that everything was squeaky Swiss clean. Had a room with a moutain view and although it also overlooked the interstate, the room was quiet. Very nice front desk staff on check-in. Did not have room service, or use the spa, but the spa services were very reasonably priced. Indoor lap pool was very nice but kinda of cool. The only negative thing we found on our stay was the shower pressure was a bit low, we suspect due to a low flow water saving shower head and there was just a bit too much "we are a green hotel" info about. We can appreciate environmental responsibility, but just prefer to practice green living without boasting so much about it. The little card in room just seemd a bit preachy to us. The hotel is located in the Biltmore Park shopping/dining area , so it is easy to walk around the area and get something to eat if you prefer not to eat in hotel. All in all we would certainly stay here again and look forward to that opportunity. Exceptional hotel!

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank tripstakeus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Asheville Biltmore Park

Property: Hilton Asheville Biltmore Park
Address: 43 Town Square Blvd, Asheville, NC 28803-5060
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Asheville
#3 Business Hotel in Asheville
#3 Spa Hotel in Asheville
#4 Romantic Hotel in Asheville
#5 Family Hotel in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Asheville Biltmore Park 3.5*
Number of rooms: 165
Official Description (provided by the hotel):
The Hilton Asheville Biltmore Park offers convenience, luxury and affordability. It is also one of the most environmentally sustainable hotels in the country. With a large scale solar hot water heating system, all CFL light bulbs and a fuel-alternative airport shuttle, this is one full service hotel that you can feel good about. Enjoy a meal at our signature restaurant Roux or relax in the on-site Sensibilities Spa. We’re located in Asheville’s newest shopping, dining and entertainment district. ... more   less 
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Also Known As:
Hilton Asheville Biltmore Park Hotel Asheville

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