We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“What a Gem!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hotel Indigo Asheville Downtown
Ranked #22 of 66 Hotels in Asheville
Certificate of Excellence
GreenLeadersGold level
Reviewed April 27, 2014 via mobile

First stay. Loved it! Ample room. Attentive staff. Great service! And we're picky. Delicious breakfast. Had the valets drooling over my vintage ride. We will only stay here when in Asheville from now on!
Arturo

Stayed: April 2014, traveled with family
Thank BigPapiArturo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this reviewResponded April 28, 2014

Thank you so much for your kind words. We love being able to impress our guests, especially the ones with higher expectations. We so look forward to our next opportunity to serve you in Asheville.

Best Wishes,

Jamie Bratcher
Guest Service Manager
jbratcher@hlihotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,590)
Traveler rating
Traveler type
Time of year
Language

743 - 749 of 1,590 reviews

Reviewed April 24, 2014

This hotel was wonderful from the start, we were greeted by friendly staff in parking lot who stated that since we were only staying the night there would be a comp on the valet service, however (James) fibbed as there was a charge on the bill at checkout and staff did not want to do anything about it. It was a birthday weekend and a card and ballons were given to my partner, however that was about it. I liked the room and ejoyed the location of the hotel to features we need and wanted to visit.

  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Joshua S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this reviewResponded April 28, 2014

Thank you for sharing your experience with us. We are honored that you came to visit on such a special occasion as your partner's birthday. I am very sorry that we gave you an erroneous charge and I would encourage you to contact me directly so that I can remedy this. I hope we have the opportunity to speak soon!

Warm Wishes,

Jamie Bratcher
Guest Service Manager
jbratcher@hlihotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2014

The staff of Hotel Indigo made our stay in pleasant Asheville even more pleasant. The reception staff were knowledgeable and forthcoming. When the wait staff for breakfast was reduced by unplanned absences, all staff pitched in and went the extra mile to ensure customer service got delivered. And the valet staff were anticipatory and speedy; Joel, Carlos and the others were noteworthy for their friendliness and hospitality.

Stayed: April 2014, traveled with friends
Thank ken c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this reviewResponded April 27, 2014

Thank you so much for taking the time to acknowledge and recognize the passion of our team. We are thrilled that you enjoyed your experience in Asheville and humbled that you took the time to share that experience with us. We look forward to serving you next time.

Warmly,

Jamie Bratcher
Guest Service Manager
jbratcher@hlihotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 19, 2014

I enjoyed my one-night stay at Hotel Indigo. Reception staff was pleasant and helpful in recommending area restaurants and in providing directions.

My room was stylish and had personality. Best of all---it was QUIET. I was not disturbed by traffic noise or other noise inside the hotel.

I enjoyed shopping and dining in the downtown area (walking distance from hotel).

Priceline room rate: $145.00
taxes & fees: $28.60

  • Stayed: March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TravelingGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this reviewResponded April 28, 2014

Thank you so much for taking the time to share your experience with us. We are delighted that our cheerful team was able to provide guidance for you during your vacation in Asheville. We are so glad that you enjoyed a peaceful night of rest with us. We look forward to your next visit!

Warmly,

Jamie Bratcher
Guest Service Manager
jbratcher@hlihotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 19, 2014

We enjoyed 4 nights at the indigo recently. The room was very clean and comfortable. The staff was extremely friendly and accommodating. Free parking garage was great. within walking distance to everything downtown and convenient location when driving. We were on the 12th floor facing South (I think), view was nice. My parents were on the 3rd floor facing highway and it was noisy with window open, not worth the "mountain view" especially since our room had better mountain views than theirs. We had our 6mo old infant and got at crib for the room. Crib is not for babies, as there are small round bars with about 4inches of space between them, babies legs and arms kept getting stuck between bars. I used an extra sheet and wove it in and out of bars as a makeshift bumper, that worked well. Overall I would stay here again. It was a pleasant experience and everyone was extremely friendly.

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank USAmerican_traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this reviewResponded April 28, 2014

We are so glad that you enjoyed your stay. Please accept my apologies that the crib was not ideal for your 6 month old! I understand as a mom how stressful that might have been. I hope we have an opportunity to serve you again in the future.

Best Wishes,

Jamie Bratcher
Guest Service Manager
jbratcher@hlihotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2014

Rooms were nice, but some furniture a bit dated. Was there on a windy day and could feel the draft in my room. Don't get suckered in to paying extra for the "mountain view", as they fail to mention that it is also "noisy busy interstate view". Most staff was friendly except counter guy in restaurant. Had to check out a day early due to illness in family, since it was later in the day i was charged a full night, so this left a bad taste in my mouth. This is pretty typical of IHG brand properties, something you expect in a market like NYC or Vegas, but not here. Going to stick with my usual Marriott brands from now on - much more flexible.

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Michaelf1215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this reviewResponded April 21, 2014

We are truly remorseful that you did not enjoy your visit with us. Your feedback is essential in helping us improve our services. We are located in the thriving cultural mecca of Downtown Asheville, which unfortunately tends to draw a bit of adventurous traffic. We strive to constantly improve, and your detailed feedback is invaluable to our goal. I would like to invite you to connect with me directly via email to further discuss your experience.

Warm Regards,

Jamie Bratcher
Guest Service Manager
jbratcher@hlihotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2014 via mobile

We had a delightful stay at the Hotel Indigo. Thanks to TA, we requested an upper level room and were given a corner room on the 8th floor. Great view. Pleasant and helpful staff. Delicious breakfast of yogurt and granola with fresh blueberries, raspberries, and strawberries. We will return.

Stayed: April 2014, traveled as a couple
1  Thank Carolyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this reviewResponded April 15, 2014

We are thrilled that you had such a great experience with us in Asheville! Our bistro team is proud to serve delicious, locally-sourced cuisine. We can't wait to serve you on your next visit!

Warmly,

Jamie Bratcher
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Asheville hotels
Downtown Asheville
Aloft Asheville Downtown
Aloft Asheville Downtown
#20 of 66 in Asheville
1,012 reviews
Show Prices
Show Prices
Show Prices
The Residences at Biltmore
#25 of 66 in Asheville
1,228 reviews
The Windsor Boutique Hotel
#1 of 66 in Asheville
287 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Indigo Asheville Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Indigo Asheville Downtown

Address: 151 Haywood Street, Asheville, NC 28801-2632
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #22 of 66 Hotels in Asheville
Price Range: $146 - $471 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Indigo Asheville Downtown 3.5*
Number of rooms: 115
Official Description (provided by the hotel):
Hotel Indigo Asheville Downtown reflects the city itself- vibrant, eclectic, soulful, and embracing! Come and experience this boutique hotel in the heart of downtown. Our convenient downtown Asheville location allows you to leave your car- and cares, behind, as you explore this unique area! Spacious rooms, full-service bar and bistro, and spa-inspired bathrooms complete with Aveda products, ensures your stay will leave you feeling pampered and renewed! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Travelocity, Hotwire, Orbitz, Cheap Tickets, getaroom.com, HotelQuickly, Cancelon and TripOnline SA so you can book your Hotel Indigo Asheville Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing