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“What is the fuss all about?”

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Hotel Indigo Asheville Downtown
Ranked #21 of 66 Hotels in Asheville
Certificate of Excellence
GreenLeadersGold level
Louisville, Kentucky, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“What is the fuss all about?”
Reviewed October 27, 2012

We were sadly unimpressed with this hotel. My husband and I just got back from our honeymoon and we spent 3 days in Asheville at the Hotel Indigo. Here are my pro's and con's.

Pro's- location is central to all things downtown Asheville. Bathrooms are super nice. We enjoyed an executive suite which gave me a nice deep tub to soak in. The homemade granola and fruit breakfast was really good.

Con's- Parking is not suited for trucks. The bar and restaurant is like a contemporary fast food joint. The beds are AWFUL- Way too hard for our taste. The cleaning staff came into our room despite the fact that we had a do not disturb sign on the door (terrible!!!). The phone in our room did not work. The lights came on unprovoked (weird). And as we had breakfast on the last day we sat and overheard the staff speak terribly about some of their co-workers and guests.

Sadly we will not return.

  • Stayed October 2012, traveled as a couple
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Helpful?
3 Thank Just S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review, November 21, 2012
Dear Shellie T

I appreciate your feedback regarding our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Please accept my sincere apology for the overall dissatisfaction you experienced during your stay. I have taken note of your valuable comments and will address these to continually monitor and improve the quality and services we offer.

Thank you for staying with us and for leaving us your honest feedback.

Sincerely,

Joel B
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (422)
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Boston
Level 4 Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 25, 2012

The indigo has just the right mix of contempory and comfort. The hotel staff could not be more helpful and friendly in assisting the traveler and suggesting places to eat and visit while in this interesting little city in the mountains. The food in the lobby cafe is good for a quick snack and off you go.

Room Tip: Go up for a great view
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  • Stayed July 2012, traveled with family
    • Value
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Helpful?
Thank loladeflores
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Level 4 Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 23, 2012

Stayed at the Hotel Indigo for one night on business. Hotel was very easy to find off of the expressway and was also very convenient to downtown. My room wasn't available when I first arrived but was ready soon after. Parking was fairly convenient and underground to the hotel. I got a great parking space when I first checked in but had a little difficulty finding a spot when I returned from dinner. You can't access the parking garage until after check in and receive your room key, but there was space available in the circle when I arrived.

The room was pretty spacious and had a great view of the Grove Park Inn! My room did face the expressway but noise didn't seem to be much of an issue for me. The decor and furniture in the room and hotel was interesting. Not really good or bad just different. However, the Indigo Hotels are known to be a bit eccentric. Room was clean and I had ample space to work. WiFi was complimentary which was great!

Overall it was a good stay. Price a bit high as compared to some of the other options in Asheville but they are very convenient to downtown.

Room Tip: Ask for a high floor and view of grove park inn
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  • Stayed September 2012, traveled on business
    • Value
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Helpful?
Thank ETraveler_2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Level 5 Contributor
54 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 22, 2012

From the moment you arrive, you get a great vibe. From the friendly face at the front desk to the iPads for rent at check-in, it was a wow experience! Great location to downtown and the expressway, contemporary in style. Walk to all restaurants, easy access on and off highway. Rooms were great, roomy and new. Bartenders were very accommodating.

  • Stayed October 2012, traveled on business
    • Value
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Helpful?
Thank Deckwalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apex
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 21, 2012

I was looking for a nice place for a weekend get-away for our 28th wedding anniversary. As a Platinum hotel member, I choose this hotel for nice weekend in the mountains. While it was a nice place, it was not a great place and had a few issues that would prevent me from coming back again.

First off, forget about easy parking just to check in, you can’t get into the parking deck without a key and you can’t find a place in the tight circle to park to go inside. I went inside to check in as my wife waited in the car, having to move it twice just so that someone else can get by, the working water fountain out front just added to the cramp parking conditions.

Second, when I checked in at the desk and was greeted and went through the normal processes of checking in, nothing was mentioned at all about my platinum loyalty status. Not only that when I was asked what brings me to the hotel and I mentioned it was our 28th wedding anniversary, the clerk just great. It appeared that he was just going through the motions asking standard questions.

Third, we received a call from room service, asking how we wanted our eggs cooked for breakfast. I informed them that we did not order breakfast and that it was a mistake. I was told that I did order room service and I again stated I did not and was told they would cancel the order. I was surprise when about thirty minutes later a breakfast order was delivered to our room and we again said it was not ours. Finally, they realized they had the wrong room and left.

Finally, the room on the 8th floor had a nice view of the AT&T parking lot and was right by the elevator. Not what I was expecting as a platinum member. Even on the eight the floor, we heard all the traffic noise below. Lots of sirens, car horns all night long and let us not forget all the noise coming from the elevator that was right outside our door all night as well.

We loved Asheville; we will just look elsewhere for a good nights sleep.

  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
2 Thank peakway3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVL-Indigo-AGM, Manager at Hotel Indigo Asheville Downtown, responded to this review, November 25, 2012
Thank you for taking the time to review your stay with us. I am extremely concerned with the problems that you mentioned. We are currently looking into additional parking and valet service, that will eliminate parking hassles for our guests. I am very sorry that, as a Platinum member, you were not recognized properly. Our loyal members are the backbone of our business, and I will be addressing your concerns with our staff.

If you have any additional feedback, please feel free to contact me at hrice@hlihotels.com.
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Norfolk, Virginia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 21, 2012

Highly recommend Hotel Indigo. All the staff was unquestionably first class, professional, knowledgeable, and authentically friendly. Recommend eating at the hotel as the food is fresh and delicious. Don't forget to ask barrista Adrienne for a cappuchino each morning....perfect mix of foam and espresso.......only an expert can deliver this perfect treat!

  • Stayed October 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Patti S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 21, 2012 via mobile

If you are looking to stay downtown Asheville, the Indigo is the place to stay. Within walking distance anywhere downtown. Nice clean comfortable rooms. We a penthouse suite and was huge. We ate breakfast here which was decent but they could uses a little pick me up in the kitchen as they forgot the cheese on mu sandwhich but the room and friendly staff well made up for it. We will absoulutely stay again.

  • Stayed October 2012
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank MDC03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo Asheville Downtown

Property: Hotel Indigo Asheville Downtown
Address: 151 Haywood Street, Asheville, NC 28801-2632
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #21 of 66 Hotels in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Indigo Asheville Downtown 3.5*
Number of rooms: 115
Official Description (provided by the hotel):
Hotel Indigo Asheville Downtown reflects the city itself- vibrant, eclectic, soulful, and embracing! Come and experience this boutique hotel in the heart of downtown. Our convenient downtown Asheville location allows you to leave your car- and cares, behind, as you explore this unique area! Spacious rooms, full-service bar and bistro, and spa-inspired bathrooms complete with Aveda products, ensures your stay will leave you feeling pampered and renewed! ... more   less 
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