Overall stay was great. I would make a few minor suggestions....1) Housekeeping should be reminded to disinfect and wipe down the shower walls. There was a cluster of long hair plastered to the shower wall, obviously from the previous occupant. 2) We found the pillows to be too high and thick. It would be nice if each room had both soft and firm pillows, allowing the guest to have their preference. (As do the rooms at a large, national chain, which is a nice touch) 3) When a large group is booked, they'll obviously have breakfast together. If this were anticipated and an extra staffer were exclusively working the breakfast area, it would have been helpful, as opposed to the 2 front desk staffers having to run back and forth.
Those points aside, the hot breakfast was a nice change from the usual pastries which comprise "continental breakfast". The rooms, grounds, and entire building were well-kept. The rooms were furnished with nice touches such as granite counters, etc. The staffers were gracious, warm, and friendly. We felt safe and well cared for. Thank you for the hospitality.
- Official Description (provided by the hotel):
- Experience the charm of a mountain lodge just minutes from Biltmore Estate, downtown Asheville, Blue Ridge Parkway, and the area’s finest shopping and dining. Amenities include a complimentary deluxe continental breakfast, indoor pool, wireless internet, fitness center, and much more. Some in-room amenities are 32" flat screen HDTV, granite tub and vanity, microwave, coffee maker, mini-refrigerator, and hair dryer. We are independently owned and operated. AAA-3 diamond rating. ... more less
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- Also Known As:
- Brookstone Hotel Asheville