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“Very nice experience”
Review of Brookstone Lodge

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Brookstone Lodge
Ranked #32 of 63 Hotels in Asheville
Asheville, NC
Level Contributor
4 reviews
“Very nice experience”
Reviewed February 14, 2010

Overall stay was great. I would make a few minor suggestions....1) Housekeeping should be reminded to disinfect and wipe down the shower walls. There was a cluster of long hair plastered to the shower wall, obviously from the previous occupant. 2) We found the pillows to be too high and thick. It would be nice if each room had both soft and firm pillows, allowing the guest to have their preference. (As do the rooms at a large, national chain, which is a nice touch) 3) When a large group is booked, they'll obviously have breakfast together. If this were anticipated and an extra staffer were exclusively working the breakfast area, it would have been helpful, as opposed to the 2 front desk staffers having to run back and forth.
Those points aside, the hot breakfast was a nice change from the usual pastries which comprise "continental breakfast". The rooms, grounds, and entire building were well-kept. The rooms were furnished with nice touches such as granite counters, etc. The staffers were gracious, warm, and friendly. We felt safe and well cared for. Thank you for the hospitality.

  • Stayed February 2010, traveled as a couple
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Helpful?
Thank Covered_by_Grace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
asheman, MKTmanager at Brookstone Lodge, responded to this review, February 17, 2010
Thank you very much for taking the time to write a review of Brookstone Lodge. We are very pleased that you found our full breakfast to be delightful, and that our grounds are well kept. We do offer softer pillows, so next time you visit with us be sure to ask the front desk. Have a great weekend. Thank you!
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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Tarpon Springs, Florida
2 reviews
Reviewed February 9, 2010

Drove from Tarpon Springs, Fla. for a romantic weekend get-a-way and couldn't be happier with our choice of hotel. As being in the same business myself, I critique alot when traveling. Hard to with the Brookstone Lodge. Only regretted not bringing my bathing suit for the indoor hot tub. Some of the reviews didn't like the "free" breakfast, which I cannot understand. It's FREE!!! Hot scrambled eggs, sausage, buscuits and gravy, make your own waffels, that's to name a few. Got an early check-in which was great since we drove overnight, and very tired. All the staff was nice and accommodating, rooms were clean and modern, nice flat screen instead of old tube t.v.'s. Only kinda complaint would be the position of fireplace in lobby. Hard to have a romantic drink by the fireplace next to front door and desk. Overall Great experience, and please stay here instead of the chain hotels! And don't be too picky, our little homes are not perfect!

  • Stayed February 2010, traveled as a couple
    • Value
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Helpful?
Thank kasey4949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
asheman, MKTmanager at Brookstone Lodge, responded to this review, February 11, 2010
Thank you very much for writing a review of Brookstone Lodge! We are so pleased that you enjoyed your stay, and that you found our hotel to be a unique and romantic experience! We greatly look forward to you visiting with us again, and we hope that you remember your bathing suit for the hot tub! Have a great weekend!
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North Carolina
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed February 8, 2010

We stayed at the Lodge in July of 2009 for three nights. The place overall looked nice and we appreciated the fact that they had an indoor pool as our 2 year old loved to swim each evening. The breakfast each morning was not great, they didn't have enough tables and the offerings were pretty slim. Our room was very noisey, we heard doors slamming all night and it got so bad we asked to be switched to another room for the next night. That room was quieter but the AC united had a musty smell. The customer service at the front desk was lacking and some side comments were made about us getting a special rate. The location was good, right off the highway and 10 minutes from Biltmore. We are going back to Asheville but would not stay here again.

  • Stayed July 2009, traveled with family
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Helpful?
Thank JoJoTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
asheman, MKTmanager at Brookstone Lodge, responded to this review, February 10, 2010
Thank you very much for taking the time to write a review on Trip Advisor. We are sorry that your experience last July was not up to your expectations, and we hope that you will come and visit with us again. We understand that the immediate area around the hot full breakfast buffet is limited, but that is why we leave our conference room open to dine in as well. Our conference room presents a much quieter and more intimate dining experience. I am sure any comments you felt bothered by were simple misunderstandings as our staff provides the best customer service in the Carolinas. I hope you have a wonderful week, thank you very much.
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Osceola, NC
Level Contributor
59 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed January 19, 2010

The reviews are right on... this was a great value and a great place to stay. We visit Asheville a couple of times a year and will definitely return to Brookstone.

  • Stayed January 2010, traveled with family
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Helpful?
Thank Getoutoftheboat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
asheman, MKTmanager at Brookstone Lodge, responded to this review, January 20, 2010
Thank you very much for you review of Brookstone Lodge! We are glad that you enjoyed your stay, and we can't wait for you to visit with us again!
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Virginia
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 18, 2010

We chose the Brookstone Lodge based on the very favorable recommendations on Tripadvisor.com. After staying at the Brookstone I suspect that many of the extremely high ratings were placed by employees of the Brookstone Lodge. The facilities are new and the staff are friendly (but nothing beyond what you would expect from a hotel staff). The rate was reasonable, however the room we stayed in was one of the smallest motel/hotel rooms I have ever seen. It was a King bed room and there was literally only room to walk around the bed and a small hall leading to the door with an adequate bath off the narrow hall. I would say that it is comparable to a typical comfort Inn, but with much smaller rooms (Did not see any of the other rooms so there might be larger rooms in the facility).
As others have mentioned the hotel is located in an industrial area and on a fairly busy highway, so don't assume that you will have a room with a view! Also, there is a complimentary continental breakfast with the room but it was nothing to write home about (the typical fare you find at most hotels offering a free continental breakfast).
I would not give a negative recommendation if someone asked my opinion of the Brookstone Lodge, but it was certainly nothing special. The most positive thing about the Brookstone Lodge is that it is a new facility (but time will negate that). This is the only hotel I have stayed in in Asheville but I suspect there are better options.

  • Stayed January 2010, traveled as a couple
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Helpful?
1 Thank Bob1746
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
asheman, MKTmanager at Brookstone Lodge, responded to this review, January 20, 2010
Thank you very much for writing a review of Brookstone Lodge! We are sorry that your stay with us was ordinary, as we strive to exceed the expectations of our guests. Although as employees we do love our hotel, Trip Advisor does not let us write reviews of the hotel only responses like the one you are reading now. If you felt that our room was a little small please consider one of our spacious suites for your next visit. We also apologize that our scrambled eggs and hot sausage and gravy biscuits were not to your liking, but we hope you found the free hot brownies and cookies to be a delight! Thanks again for your time, and we hope you will give us another shot!
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Charlotte, NC
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed December 29, 2009

We picked this hotel for a one night stay ( 2 rooms to accomodate family of 4) based on the good reviews. The hotel is new and is clean. It certainly is not anything fancy. I would compare it to a Hampton Inn with a flat screen and updated bathroom. The location is near Biltmore Square and just a short drive to downtown, however, the immediate area is industrial so do not go thinking there is any sort of view, etc. There is not. It is also is located right on a busy road so there is some traffic noise although we were tired so that did not really bother us. If you are looking for a clean, basic hotel to sleep in and that is it, and you want to be convenient to Biltmore and not too far from downtown, then you can consider this hotel. There are others close by that might not be as new but are in a less industrial area that might also be a consideration. Next time we might consider others to see if we can find one comparable but in less of an industrial area and not right on a busy road.

  • Stayed December 2009, traveled with family
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Helpful?
Thank honesttripreviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
asheman, MKTmanager at Brookstone Lodge, responded to this review, December 30, 2009
Thank you very much for reviewing the Brookstone Lodge on Trip Advisor. We are glad that we met your expectations, although we strive to surpass them. Our breakfast, customer service, and interior design are what set us apart from other hotels, and we hope that you will consider staying with us again. Have a wonderful New Year.
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Kingston, Tennessee
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 28, 2009

For the price, it was the best breakfast we have had in a motel. It is unusual to find a hotel of this quality for this price so close to the main attraction. We are fussy about noise, and once we figured out the heating system, even that caused no problem for us.

  • Stayed December 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TN_Traveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
asheman, MKTmanager at Brookstone Lodge, responded to this review, December 30, 2009
Thank you very much for your review of Brookstone Lodge. We are glad that you had such a wonderful experience, and we hope that you visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Brookstone Lodge

Property: Brookstone Lodge
Address: 4 Roberts Rd, Asheville, NC 28803-8613
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Asheville
#20 Family Hotel in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Brookstone Lodge 3*
Number of rooms: 73
Official Description (provided by the hotel):
Experience the charm of a mountain lodge just minutes from Biltmore Estate, downtown Asheville, Blue Ridge Parkway, and the area’s finest shopping and dining. Amenities include a complimentary deluxe continental breakfast, indoor pool, wireless internet, fitness center, and much more. Some in-room amenities are 32" flat screen HDTV, granite tub and vanity, microwave, coffee maker, mini-refrigerator, and hair dryer. We are independently owned and operated. AAA-3 diamond rating. ... more   less 
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Also Known As:
Brookstone Hotel Asheville

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