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“Great location but needs an update” 4 of 5 bubbles
Review of Brookstone Lodge

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Brookstone Lodge
Ranked #31 of 63 Hotels in Asheville
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great location but needs an update”
4 of 5 bubbles Reviewed July 23, 2014 via mobile

The people at Brookstone Lodge were so welcoming and helpful. We had an issue with the ac in the first room and they moved us right away. The beds were comfortable and clean but the floors... The whole place needs an update but the location was great.

  • Stayed July 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank jandybeal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, July 26, 2014
Thanks so much for taking the time to review us. The feedback helps us to improve our guest services!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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829 reviews from our community

Traveler rating
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    56
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (164)
Date | Rating
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  • German first
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English first
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 18, 2014

Me and my girlfriend stayed here while on vacation. During our stay we visited the Biltmore Estate two days in a row, visited Asheville for a food tour, as well as did a white water rafting trip with the French Broad Rafting company. The location of this hotel was only 10 minutes from downtown Asheville and the Biltmore Estate. The room was clean and had everything we needed. There was a complimentary breakfast every morning from 6:30 - 9:30.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Jarrett U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, July 26, 2014
It is so awesome to be a part of such a beautiful town with so many great things to do! Thank you for staying with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marysville, Ohio
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed July 17, 2014 via mobile

We booked a stay with the Brookstone in combination with a visit to the Biltmore. It was very convenient because our tickets and everything for the Biltmore were waiting for us at check-in. The location is just off 40 which made it easy to get to Black Mountain and Chimney Rock during our visit as well as being a few a mile or 2 from the Biltmore. I was excited to see ta covered parking option. Not all parking is covered but there are some carport style. Our room was a king and also had a pull out sofa, small refrigerator that did not have a freezer and a microwave. I think it's important to note that this is not a lodge, it is a traditional hotel. It does have some higher scale finishing with a granite style bathroom. Free Breakfast was standard fare: oatmeal (on a picky note, they only had plain?!), make a waffle, egg, sausage, toast, bagel etc. Front desk was friendly. Bed was comfortable but pillows were hard. I would bring my own next time. No extra pillows were available (it was fourth of July). I would stay here again.

Stayed July 2014, traveled as a couple
Helpful?
2 Thank SmartyGirl88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, July 26, 2014
We appreciate the positive feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Tazewell, Virginia
Level Contributor
42 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed July 9, 2014

We have been visiting The Biltmore Estate in Asheville for over 25 years and have stayed in various hotel/motels in the area. Most all have been good but by far the best is the Brookstone Lodge. It is easy to get too from the interstate and is a straight 5 minute ride to the entrance to Biltmore. You have inside halls, the rooms are clean and comfortable and you can get a variety of room sizes. They have an indoor pool and a very good free breakfast. The rates vary with the season but are always reasonable.

Room Tip: For couples on a budget get a petite queen, if you like a little extra get a king with the in room w...
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  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Robert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, July 15, 2014
Awesome review! Thank you for taking the time to review us. We value your comments!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island, New York
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed July 9, 2014

My husband and I came to Asheville in April to cover Moogfest and a lot of the hotel rooms within the city were already booked so we decided to consider hotels that were just right outside downtown Asheville since we were renting a car. The hotel is right off the highway (no highway noise from inside the hotel) and one exit away from the Blue Ridge Parkway. When we did go to downtown Asheville, it only took about 13 minutes. We were also located super close to the Biltmore, which is definitely worth checking out. The rooms were clean, except they neglected to give us towels after they cleaned the room so after I called and asked it took them about an hour and a half to bring some up to us. There's an indoor pool inside which was nice. Behind the hotel there is this place called Fun Depot where they have an indoor arcade, as well as go karts. Pretty random and fun actually. This isn't a luxury hotel, it is just an average place but it served its purpose. I'd come back here again if we can't get a hotel in Downtown next year.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Erika Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, July 15, 2014
Thanks for all of the wonderful things you said about the hotel. We are glad you enjoyed your stay to our lovely city! See you next trip!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
4 of 5 bubbles Reviewed July 9, 2014 via mobile

Friendly and accommodating hotel. Little pricey for a night (115.00 w/tax) but it may be average for around here. Better continental breakfast than most. Clean, nice rooms with attractive fixtures. Asked for a room away from roads as recommended on here, they accommodated and it wasn't noisy. Would recommend, even better if you can find a coupon!

Stayed July 2014
Helpful?
Thank Zap_tech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, July 15, 2014
Thank you for the feedback. We enjoy reading your positive comments!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
147 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed July 7, 2014

The hotel was clean and cheerful. Service was very friendly and hospitable. In 10 minutes you can be almost anywhere you need to be. They gave a free breakfast....eggs, sausage, cereals and yogurts. We'll be back!

  • Stayed July 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank martycommack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, July 15, 2014
We appreciate your review of Brookstone Lodge! Hope to see you back here very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Brookstone Lodge

Property: Brookstone Lodge
Address: 4 Roberts Rd, Asheville, NC 28803-8613
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Asheville
#20 Family Hotel in Asheville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Brookstone Lodge 3*
Number of rooms: 73
Official Description (provided by the hotel):
Brand new hotel! Experience the charm of a mountain lodge just minutes from Biltmore Estate, downtown Asheville, Blue Ridge Parkway, and the area’s finest shopping and dining. Amenities include a complimentary deluxe continental breakfast, indoor pool and hot tub, wireless internet, fitness center, and much more. Some in-room amenities are 32" flat screen HDTV, granite tub and vanity, microwave, coffee maker, mini-refrigerator, and hair dryer. We are independently owned and operated. AAA-3 diamond rating. ... more   less 
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Also Known As:
Brookstone Hotel Asheville

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