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“Bring your earplugs - very noisy!” 3 of 5 bubbles
Review of Brookstone Lodge

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Brookstone Lodge
Ranked #31 of 63 Hotels in Asheville
Nashua, New Hampshire
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Bring your earplugs - very noisy!”
3 of 5 bubbles Reviewed December 28, 2012 via mobile

We purchased a package for two nights with Biltmore tickets. Room was clean but sound carries easily through the walls and the beds were rock hard. If you arrive late parking can be a challenge as lot is small & you may end up pretty far from the entrance.

Breakfast was adequate but room was small and crowded. We got there at 9am and found some items were out and they didn't plan on refurbishing even though there was another half hour left for breakfast.

Not sure I would choose this hotel again. There are many in the area and most are convenient to the Biltmore.

  • Stayed December 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Kathy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, January 1, 2013
Thank you for the recent review. We take pride in delivering a great product at a great value. It is disappointing to hear we did not meet all of your needs. We encourage our staff to go out of their way for guests, including plenty of breakfast items, even after time. Parking is usually not an issue. Large families and groups can add noise to the hotel sometimes, but we try to enforce a noise ordinance after 10pm. Our night audit circles the building and addresses those concerns. We definitely want you to try us again! When reserving, just direct your concerns to the manager on duty. We take pride in our business and your experience matters to us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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838 reviews from our community

Traveler rating
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    148
    57
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (164)
Date | Rating
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English first
Cincinnati, Ohio, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 23, 2012

We found this place to be a great place to stay. The desk clerks that checked us in were both very cordial and eager to help with info. of surounding area. Even the person who cleaned our room on our first day left us a post-it note wishing us a good stay, safe travels and a happy holiday. That was a first for us! The room was very clean and smelled very fresh and inviting upon our arrival. The room wasn't the biggest I have stayed in, but it made up for it in cleanliness and in being well maintained. The breakfast eating area wasn't the largest, but they had more that enough space across the hall in the meeting room that they use as a sort of "overflow" area. I would certainly stay here again.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 12Lori_B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, January 1, 2013
Great review! Nice to see we made a difference in your stay! Please come again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport, Tennessee
2 reviews
4 of 5 bubbles Reviewed December 22, 2012

My favorite part of the stay was the warm decor of the rooms that contributed to a relaxing environment. The lobby was also very welcoming. I found the rooms to be very clean with up to date fixtures and linens. A little attention needed on some bathtub caulk but no big deal. The location is a short drive to anything you would want to do in Asheville. Price was reasonable. The only negative I would say is the size of the breakfast area where people were bumping into one another trying to get their food. Overall, I really enjoyed the stay and would stay again!

  • Stayed December 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jeannie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, January 1, 2013
Thanks for your comments. We are glad you were pleased with your stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, TN
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed December 11, 2012 via mobile

I have little to complain about regarfing my stay here. The location was great, easy to get to. The room itself was clean and a decent size. The bathroom was small, but economic. It was also clean, no unpleasant stains. I read a few reviews that complained of thin walls, but we didn't have any problems sleeping and I'm a light sleeper. Our room was right by the stairs, which many people don't use, so It might be a different experience if you're stuck by the elevator. My only complaints are the pillows and the wiring. The pillows were nice and big but very firm. I had to beat them into submission before I could get comfortable. And the plug ins on the far side of the room for some reason were wired in with the lights. I didn't know this and tried to charge my phone over night. Needless to say, it was still dead the next morning. But it wasn't a big problem. That's what car chargers are for. The two night stay cost more than I usually pay for a hotel, and while my stay didn't blow me away, it was a good alternative to staying on the Biltmore estate.

  • Stayed November 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ashley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, December 16, 2012
It was wonderful to hear your comments. Thanks so much for reviewing us. It was great to hear you were satisfied and we met your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
117 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 bubbles Reviewed November 27, 2012

We recently stayed at this property for one night while waiting for other family to arrive and move to a house we rented for Thanksgiving weekend. The Staff was nice and the room was clean. I found a good deal online and would recommend people concerned about costs on a trip to Asheville to stay here. Breakfast was decent and included waffles. They have an indoor pool and hot tub and a very small room with a treadmill. We used that room and I relaxed in the pool/hot tub. The pool was very clean and it was nice to get a chance to use it. Another positive is location, not far from the gates of the Biltmore and the shops at Biltmore square. The only negative I would add about this property is that some of the construction in the room seemed very cheaply done. What I mean by that is the door to the bathroom wasn't hung flush so that you could see gaps, the caulking around the tub was coming undone and most importantly, our door latch to our room would not catch on its own (potential safety issue, but I notified the hotel and I would assume it was fixed after we checked out). Essentially, you could just walk by and push the door open. We figured out the door issue pretty quickly and had to lift up to make sure the latch caught when closing the door, so it wasn't a huge issue. Seems like maybe a contractor cut corners in renovations or in building. Definitely not a reason to pass up on the place but just some observances. All in all, I would stay here again for a night or two and would recommend anyone on a budget to do the same.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank jeffv216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, December 16, 2012
Thank you for reviewing the Lodge. Great to hear you enjoyed your stay. Keeping our building and surrounding property beautiful and in good repair is very important to us. Thank you for the feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, North Carolina
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed November 26, 2012

Nice price, nice staff and clean. BUT not up to par. The heater in the room was VERY noisy and made the room either too hot (while running) or too cool (when not running) due to the fact there was only one type of blanket available which was extremely thick and very warm. Very difficult to sleep due to temperature swings in the room. Additionally, the walls are very thin. Could hear “neighbors” talking or using the microwave ovens in their rooms. Breakfast area was small and difficult to food / drink in. Not a terrible place but I will spend a little more money next time I am in Asheville and stay elsewhere.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TheJAMS1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, December 16, 2012
Thank you so much for taking the time to review us. We were happy to hear you thought our place was a good value. Upkeep and maintenance are important to us. Next time you stay with us please alert the front desk of any issues with the room such as a noisy a/c unit. We are always willing to fix any problem immediately or move you to another room if repairs can not be addressed immediately.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairview Park, Ohio
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 17, 2012

The Lodge is located on Highway 25A within a easy drive of all of Asheville's attractions. The Biltmore is only 2 miles away. The rooms were very clean and had a nice selection of amenities. The breakfast selection was very good and the employees very helpful. With an AAA discount, the price was right. Finding a table at breakfast can be hard on some days, but the adjacent conference room easily handles the overflow. This is a true value.

Room Tip: Rear rooms will be quieter due to heavy traffic on 25A. And try to avoid a room near the elevator.
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mike C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, November 23, 2012
We appreciate your recent review and positive comments! Please come stay with us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Brookstone Lodge

Property: Brookstone Lodge
Address: 4 Roberts Rd, Asheville, NC 28803-8613
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Asheville
#20 Family Hotel in Asheville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Brookstone Lodge 3*
Number of rooms: 73
Official Description (provided by the hotel):
Brand new hotel! Experience the charm of a mountain lodge just minutes from Biltmore Estate, downtown Asheville, Blue Ridge Parkway, and the area’s finest shopping and dining. Amenities include a complimentary deluxe continental breakfast, indoor pool and hot tub, wireless internet, fitness center, and much more. Some in-room amenities are 32" flat screen HDTV, granite tub and vanity, microwave, coffee maker, mini-refrigerator, and hair dryer. We are independently owned and operated. AAA-3 diamond rating. ... more   less 
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Also Known As:
Brookstone Hotel Asheville

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