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“Sometimes you get what you pay for.....”
Review of Brookstone Lodge

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Brookstone Lodge
Ranked #38 of 66 Hotels in Asheville
Reviewed November 26, 2012

Nice price, nice staff and clean. BUT not up to par. The heater in the room was VERY noisy and made the room either too hot (while running) or too cool (when not running) due to the fact there was only one type of blanket available which was extremely thick and very warm. Very difficult to sleep due to temperature swings in the room. Additionally, the walls are very thin. Could hear “neighbors” talking or using the microwave ovens in their rooms. Breakfast area was small and difficult to food / drink in. Not a terrible place but I will spend a little more money next time I am in Asheville and stay elsewhere.

  • Stayed: November 2012, traveled as a couple
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Thank TheJAMS1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this reviewResponded December 16, 2012

Thank you so much for taking the time to review us. We were happy to hear you thought our place was a good value. Upkeep and maintenance are important to us. Next time you stay with us please alert the front desk of any issues with the room such as a noisy a/c unit. We are always willing to fix any problem immediately or move you to another room if repairs can not be addressed immediately.

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562 - 568 of 869 reviews

Reviewed November 17, 2012

The Lodge is located on Highway 25A within a easy drive of all of Asheville's attractions. The Biltmore is only 2 miles away. The rooms were very clean and had a nice selection of amenities. The breakfast selection was very good and the employees very helpful. With an AAA discount, the price was right. Finding a table at breakfast can be hard on some days, but the adjacent conference room easily handles the overflow. This is a true value.

Room Tip: Rear rooms will be quieter due to heavy traffic on 25A. And try to avoid a room near the elevator.
  • Stayed: November 2012, traveled with family
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Thank Mike C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this reviewResponded November 23, 2012

We appreciate your recent review and positive comments! Please come stay with us again soon!

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Reviewed November 16, 2012 via mobile

Tried this place based on the TRIPADVISOR reviews and we were not disappointed. Staff was friendly, rooms were clean and modern, breakfast was hot and was a nice variety. The price was reasonable and we would stay here again.

  • Stayed: November 2012
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Thank ScottH040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this reviewResponded November 23, 2012

Thank you for the great review! We are glad you stayed with us! It is especially pleasing to see the staff made a difference! See you next trip!

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Reviewed November 8, 2012

Perfect choice in Asheville. Staff very friendly and helpful, making atmosphere cozy and welcoming. Rooms comfortable and cleaned meticulously (no dark coverlets - white duvet covers only). Furniture is attractive, lighting good, mini fridge & microwave clean, bathroom amenities changed daily. Breakfast has everything you could possibly want, from hot dishes to cold. Very convenient to everything. Especially enjoyed the heated pool & hot tub after long days walking downtown & Biltmore Estate.

  • Stayed: October 2012, traveled with family
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Thank Nancy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this reviewResponded November 9, 2012

Always a pleasure to receive such a great review. Your comments are valuable to us and thank you for recommending other guests to our property!

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Reviewed November 8, 2012

What a great place to stay. Every year on our annual ski trip, we stay at the Brookstone Lodge. Very clean, close to everything. Everyone was friendly and the breakfast was great.

Would definitely recommend ...

  • Stayed: January 2012, traveled with family
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Thank Ben M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this reviewResponded November 9, 2012

Thanks so much for reviewing us! We appreciate you being a frequent guest with us! Hope to see you again soon.

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Reviewed November 5, 2012

This hotel is great. Very, very clean. Close to downtown and Biltmore. I love the granite in the bathrooms (nice touch) Breakfast was great. Pool area clean, towels available at all times. The décor was very nice, dark chocolate curtains that blocked out all light. Flat screen up on the wall. Micro/frig spotless. Sheets were not white like the normal. “Modern”. Check in/out fast. WIFI connected at all times. Staff was fabulous if ask a question about anything they had an answer. There is a man that worked in the afternoon (Clyde???) loved him, oh the young man that done breakfast was also very nice. I will go back again and tell everyone else about this gem also.

Thanks
Samantha Dillard

  • Stayed: November 2012, traveled with family
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Thank Clementine07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this reviewResponded November 9, 2012

Thank you for an awesome review! It was a joy to read and share with my staff. I enjoy sharing guest feedback with all the employees, but I especially enjoy sharing ones like this! See you next trip!

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Reviewed October 25, 2012

This is the fourth time that I have been to the Brookstone Lodge. It is located just perfectly. A few miles away from everything that I want to do and/or see. The personnel is polite and caring and cannot do enough for the guests. The breakfast is good and more than adequate. The rooms have every amenitiy you could want and are clean and well kept. I highly recommend this hotel as a budget priced hotel with upscale value.

  • Stayed: October 2012, traveled with family
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1  Thank EnidBetty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this reviewResponded November 8, 2012

Thank you for the recent review of the Lodge and thank you so much for your continued loyalty!

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Additional Information about Brookstone Lodge

Address: 4 Roberts Rd, Asheville, NC 28803-8613
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Asheville
#20 Family Hotel in Asheville
Price Range: $124 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Brookstone Lodge 3*
Number of rooms: 73
Official Description (provided by the hotel):
Experience the charm of a mountain lodge just minutes from Biltmore Estate, downtown Asheville, Blue Ridge Parkway, and the area’s finest shopping and dining. Amenities include a complimentary deluxe continental breakfast, indoor pool, wireless internet, fitness center, and much more. Some in-room amenities are 32" flat screen HDTV, granite tub and vanity, microwave, coffee maker, mini-refrigerator, and hair dryer. We are independently owned and operated. AAA-3 diamond rating. ... more   less 
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Also Known As:
Brookstone Hotel Asheville

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