Kevin was very accomodating and went above and beyond to ensure that we had a wonderful experience! We had made a scheduling error when arriving for the trolley time. We had misunderstood the schedule and thought we were able to get on the last full tour from Biltmore Gate Shop at 3:20 pm and ride the full circuit. When we told Kevin, he was flexible with us and agreed to do the full circuit tour for us even though he wasn't required to do so. He worked over his shift to ensure that we got to see Asheville. We highly recommend this, you rarely see that type of flexibility but the White Trolley Company ensure customer satisfaction!
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