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“Helpful desk clerks”

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Clarion Inn Biltmore Village
Ranked #34 of 63 Hotels in Asheville
Virginia
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Helpful desk clerks”
4 of 5 bubbles Reviewed March 16, 2008

Convenient, clean, and quiet. We came to Asheville without reservations to see a concert at the Orange Peel and afterwards drove south on highway 25 looking for motels. Since I belong to the Priority Club, we stopped here first and were cordially welcomed. The evening clerk took a map and showed us exactly where to get on the Blue Ridge Parkway to avoid a rockslide near Mt. Mitchell. He recommended different exits for 1/2-hour, 2-hour, or 3-hour Parkway trips. This information turned out to be extremely helpful. The morning clerk gave us tips about visiting the Biltmore Estate.

The room had plenty of towels, comfortable beds and chairs, a hair dryer, iron and ironing board; and the evening clerk gave my teenage son a toothbrush and toothpaste. We would definitely stay here again and recommend this motel to others.

  • Liked — Convenience, comfort, and courtesy.
  • Disliked — Small parking lot with steep exit driveway.
  • Stayed March 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Irene36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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447 reviews from our community

Traveler rating
    125
    182
    79
    26
    35
See reviews for
119
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20
24
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (153)
Date | Rating
  • English first
  • French first
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  • Spanish first
  • Any
English first
Pawleys Island, South Carolina
Level Contributor
92 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
1 of 5 bubbles Reviewed January 28, 2008

I would not stay at this hotel again. (I actually booked it by mistake thinking I was booking the Holiday Inn near the mall.) The lobby was very untidy - boxes stacked against the wall in several places, sticky notes covering a door - and the desk clerk was similarly untidy and quite surly. He barely spoke except to ask for our credit card and tell us where to sign. The parking lost - which is tiny - was littered as were the steps to our room. The room was small and dark with scarred furniture (veneer gone completely in some spots), and the towels were threadbare. A note written on hotel stationary about safety actually stuck to the table when I picked it up and was very crumpled and stained. However, the bathroom was clean and the bed - although the sheets were very wrinkled - also appeared to be clean.

Had we not been hurrying to get to a dinner engagement we would have gone to another hotel.

  • Liked — Location was OK
  • Disliked — Dirty lobby adn surly desk clerk
  • Stayed January 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
2 Thank ClaudiaB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plains of northern indiana
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed December 1, 2007

This was my second stay at this Express. It is not the typical Holiday Inn Express. This is an older property, so it does not have all of the extras that most have, like an exercise room or spa (how often do you really use them). The rooms all have exterior doors, so you most likely will have several flights of steps to climb. It also can make for a cold walk down to breakfast in the morning.

My room was clean and comfortable. There is road noise, but just turn on the fan in the ac/heat unit to block that out. I never heard any noise from the other rooms, and it was nearly full every night I was here. The toilet/tub cubicle is small, and the exhaust fan does not work well, but I have been in many hotels that have that problem. Otherwise the room was good size. The breakfast was the usual items, well cared for and kept full. The breakfast area was also clean.

Overall this is a good value.

  • Stayed November 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wanderingwinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus OH
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed September 14, 2007

Staying at this Holiday Inn was tiring. After a long day of sight-seeing, we were ready to crash. The parking situation at this hotel is extremely inconvenient. Because of the shape of the property, there are not enough parking spots close to the room entrances. We had to lug all our belongings more than .1 mile to our room. We couldn't drop off our luggage in front of the room, then find parking because there were too many people circling, trying to find a parking spot, and there wasn't enough room for them to go around us. Elderly or disabled guests, or parents trying to keep track of children, would find this situation challenging.

There were no extra outlets in the room and the internet cord did not reach the desk area. The air-conditioner was difficult to control. Otherwise, the room was clean, the breakfast fare was the usual nice selections, the beds were comfortable.

  • Liked — The usual clean Holiday Inn atmosphere
  • Disliked — Inconvenient parking
  • Stayed September 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank harmonyrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Modesto, CA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed August 25, 2007

No little fridges available. Tiny parking lot. Tiny bathroom. No closet. Had to park in next door restaurant's lot. Damp, damp, damp. Did I mention it was damp? The sheets were damp; the towels were damp; the carpet was damp and after one night, our clothes were damp too. The maid had left the shower head pointed out of the shower, so when I stupidly neglected to check it's position before I turned it on, it sprayed me and the toilet and floor with more DAMPNESS. Very inferior. In my opinion, should not be allowed to call itself Holiday Inn Express as all the others I have stayed in (except Seattle) have been superior. Good location, but my stay left me grumpy.

  • Liked — it's location
  • Disliked — it's dampness
  • Stayed August 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Denga2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Hartford, CT
Level Contributor
192 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
3 of 5 bubbles Reviewed June 29, 2007

The hotel is in the perfect location for all Asheville sites - Grove Arcade, Biltmore, Tourists Baseball, and even a good jumping off point for Chiminey Rock, , Mt Mitchell, Cherokee, and the National Park. As with all Holiday Inn Express hotels, convenient complimentary breakfast is a good start to your day.
The hotel has no elevator, so be aware you may be required to carry luggage up 3 flights. Pool is small, but clean. $89 price fits any budget.

Stayed June 2007
Helpful?
1 Thank HikerTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georga
1 review
2 of 5 bubbles Reviewed March 8, 2007

The service was no existant, waited in line for 20 min to check-in and I am a Gold Priorty Club Member. The Parking lot was very small and the rooms were small also. The road side rooms are very noisy with traffic.

  • Stayed March 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank cgheesj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Clarion Inn Biltmore Village

Property: Clarion Inn Biltmore Village
Address: 234 Hendersonville Rd, Asheville, NC 28803-2745 (Formerly GuestHouse International Inn)
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 63 Hotels in Asheville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Clarion Inn Biltmore Village 2.5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Guesthouse International Hotel Asheville
Holiday Inn Asheville
Asheville Holiday Inn

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