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“Nice”

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Holiday Inn Express Asheville
Ranked #23 of 63 Hotels in Asheville
Certificate of Excellence
Level Contributor
81 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Nice”
5 of 5 bubbles Reviewed March 23, 2014 via mobile

It is about $15 cheaper to book online. Newly remodeled with very nice decor. Spacious rooms and bathroom with adequate hot water supply considering five of us took a shower. The breakfast bar was neat and tidy and well stoked. The front desk very helpful. We will stay here next year as well.

Stayed March 2014, traveled with family
Helpful?
1 Thank Lazybu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejpettigrew, Director of Sales at Holiday Inn Express Asheville, responded to this review, May 6, 2014
Thank you for taking time to write this review. We do have very spacious rooms and bathrooms. Our front desk loves to give directions, menus or suggestions about area attractions or restaurants. We will be looking forward to seeing you next year! Sincerely, Ellen Pettigrew, Manager
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474 reviews from our community

Traveler rating
    200
    195
    55
    16
    8
See reviews for
151
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Knoxville, Tennessee
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed March 22, 2014 via mobile

This was a nice clean hotel. It was my toddlers first stay in a hotel so I was super worried about cleanliness but like I said very clean which made me enjoy my time even more. The bed was comfy and breakfast was just adequate. Nothing fancy but id prefer clean over lavish any day.

Stayed March 2014
Helpful?
1 Thank SarahRChristie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejpettigrew, Director of Sales at Holiday Inn Express Asheville, responded to this review, March 25, 2014
Our housekeepers always do a great job cleaning. Most of our staff have been with the hotel for many years. We appreciate what a good job they do all the time. I am glad you felt comfortable at our hotel and I hope you had a wonderful time in Asheville. Come back soon! Sincerely, Ellen Pettigrew
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Raleigh, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed February 23, 2014 via mobile

We are not normally people to complain, but we had multiple issues staying here. The first being that we had to go down and get new room keys because the first set only worked for one night. When we came back the next afternoon, one of the cleaning crew had left a dirty toilet brush on our sink right next to my toothbrush. As if that wasn't enough, we went to bed that night and chilled our wine and (expensive) takeout in the fridge. The fridge somehow broke overnight and our food was bad in the morning. We were very discouraged about this. The worst part is when we told all this to the clerk upon checking out, all he said was "I apologize, I hope you can enjoy the rest of your day, it's beautiful outside." Being is retail, I would always offer someone something upon a complaint. This hotel has terrible customer service and we will not be back nor recommending it to others.

Stayed February 2014, traveled as a couple
Helpful?
1 Thank MollyVidovich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejpettigrew, Director of Sales at Holiday Inn Express Asheville, responded to this review, February 24, 2014
I am so sorry for the mishaps during your recent stay with us. I notice you have stayed with us before and you enjoyed yourself enough to come back. Please contact me directly so I can discount your next stay with us. Again, I am truly sorry for the inconveniences. Sincerely, Ellen Pettigrew, Manager
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Tennessee
Level Contributor
105 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 bubbles Reviewed February 9, 2014

Typical Holiday Inn Express. Clean; spacious room with comfortable bedding and refrigerator; Breakfast area was clean and well stocked. This was the closest and most reasonable Holiday Inn in the Biltmore area. It is also very easy to enter and exit the interstate. Absolutely no complaints. Would stay here again in this area.

We traveled with another couple and there was a mixup in the billing because I entered 4 adults. This was corrected immediately and cheerfully at checkout.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nancy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejpettigrew, Director of Sales at Holiday Inn Express Asheville, responded to this review, February 11, 2014
I am glad you enjoyed your stay with us. Asheville is so much fun please come back soon!
By Spring, we will be completely renovated and our hotel is looking forward to seeing all of our return guests. Warmest regards, Ellen Pettigrew
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Horsham, United Kingdom
Level Contributor
305 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 371 helpful votes
3 of 5 bubbles Reviewed January 21, 2014

Having stayed in Holiday Inn Expresses sufficiently frequently to have now qualified (in 4 weeks) for Gold Status (whoopee), and been given an Offer (ie unsolicited) of an "Upgrade etc" at our Next Stay at a Holiday Inn Express, we were taken aback by the very sniffy Receptionist's attitude, in which he told us "that that was not applicable here as we are different".

It seemed very much like the other Holiday Inn Expresses we had been staying in.

If we had not been so tired, after a very long drive and tight for time for a Dinner Engagement that evening in Town, we would have left there and then.

The Establishment its self is fine, great location if you want to shop, visit Biltmore House or tour Asheville, just off I.26, big, modern and clean and had a pool.

Breakfast however was a dire experience, crowded room, staff struggling to clear tables quickly, tepid food, rubbery scrambled eggs (tasted like made from powdered egg). Bland coffee.

At $132 for the night (higher than many we had stayed in) and comparing it to its peers, we thought it poor value-for-money, especially in light of the Receptionist.

He set the tone and it compared so badly with our previous experiences that in all fairness, this establishment never recovered. "HIE's" might, but this did not help one little bit

What is it about "First Impressions ......."

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Safariholic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejpettigrew, Director of Sales at Holiday Inn Express Asheville, responded to this review, January 22, 2014
Thank you for your review. We try to upgrade our members but we were very busy and our hotel was sold out. I apologize for our staff attitude and usually we are very gracious towards our guests. Since you liked so much about our hotel, please come back again! Warmest regards, Ellen Pettigrew, Manager
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tedb
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed January 8, 2014

We stayed for two nights during Warren Haynes Xmas Jam in December. The price was very good compared to other area hotels during this event. The location is roughly 15 minutes from downtown Asheville, right off the highway. Plenty of parking is available. The room was a good size and bedding and bathroom were both very clean. The fitness center was well equipped and clean. There was hot coffee available in the breakfast area all day long. Staff were all friendly and helpful. I would not hesitate to stay there again.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tedbutlerutler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejpettigrew, Director of Sales at Holiday Inn Express Asheville, responded to this review, January 13, 2014
Thank you for your great review! We truly care about our guests. We want everyone to be comfortable and to enjoy their stay with us. I know you enjoyed the concert and Habitats for Humanity benefits from it as well! Come back soon and thank you for making our hotel your choice in Asheville. Warmest regards, Ellen Pettigrew, Manager
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Cleveland, Tennessee
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed January 5, 2014

We had a good experience at this HIEX in Asheville. This was after an evening of performing music at the Candlelight Christmas Tour of Biltmore House. I really needed quiet, and a comfortable bed, and that is exactly what we got that night!

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tromboneguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejpettigrew, Director of Sales at Holiday Inn Express Asheville, responded to this review, January 13, 2014
We understand our guests need for quiet, comfortable and clean rooms. These are the basics of a hotel. We also enjoy giving our guests great service and I feel our staff is very knowledgeable about the Asheville area. Thank you for your review and we hope to see you soon! Warmest regards, Ellen Pettigrew, Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Asheville

Property: Holiday Inn Express Asheville
Address: 1 Wedgefield Drive, Asheville, NC 28806-2225
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Asheville
#21 Romantic Hotel in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Asheville 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
Whether you re coming to Asheville for business or just for pleasure, relax in our warmly decorated hotel conveniently located to all of Asheville s major interstates, area attractions and just minutes from downtown. Relax at the Holiday Inn Express Hotel & Suites in our large atrium lobby with a cozy fireplace or enjoy our Jacuzzi spa after working out in our fitness center, outside track or outdoor pool. The Holiday Inn Express Hotel & Suites offers a complimentary Hot continental breakfast in the morning and freshly baked cookies and beverage in the afternoon. At the Holiday Inn Express Hotel & Suites we offer a variety of packages for groups to the individual traveler including the Biltmore Estate, NC Arboretum, Blue Ridge Parkway, Chimney Rock Park plus golf, white water rafting and downtown shopping adventures. Catch up for work or pleasure at our two complimentary 24 hour business centers with printers or bring your laptop and take advantage of our free high speed wireless internet access. The Holiday Inn Express Hotel & Suites is an excellent choice for your next meeting. Our meeting room can accommodate up to 36 people and we have available A/V equipment and a variety of catering menus. Our hotel offerstour operator, group, AAA and Senior discounted rates! ... more   less 
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Also Known As:
Holiday Inn Express Asheville - Biltmore Square Mall Hotel Asheville
Holiday Inn Asheville
Biltmore Square Mall

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