We stayed on June 21st 2013. We had booked a one night stay through the Holiday Inn express website, which I would've trusted until now. I noticed during the booking my choice of 1 or 2 beds wasn't offered. This not being a huge deal it was still concerning as we checked in we were given 2 queens and was told there was no other beds available in the entire hotel.
As we checked in, we noticed the hotel downstairs was clean and presentable. We entered on the side of the hotel and it was game on! There was loud people walking and talking throughout the hallways, it was 10pm when we checked in. We got to our room and while walking in, a older lady, who we believed had complained about the kids next to us had her door open and was trying to see who was causing the noises. A staff member was at the end of the hallway- we don't believe he addressed the issue.. The parents did address it and that settled that. We did notice throughout the night that we could still hear everything and everyone outside.
Several times throughout the night, we were awakened by the refrigerator which was vibrating and making a horrible sound. Not fun.
The shampoo and soap supplied by the hotel is not helpful either. We suggest that if you forget your soap, go out in town and buy. We did not have an ironing board or iron in our room.
Finally, we had a horrible interaction with the cleaning staff at 915 in the morning. As we were getting ready, we heard a very soft knock and no announcement to which a Hispanic female used her room key and entered. I immediately started speaking to her in Spanish and was able to find out what was going on. She stated that there was a misunderstanding and that our room was suppose to be empty. Regardless, having someone of hotel staff enter our room unannounced and when we were not "prepared" is highly embarrassing for me and my wife as well as concerning for safety and integrity. And finally, the mattresses were not comfortable, they were all spring mattresses and we felt like we were on a trampoline.
On a positive note!!!
We did enjoy our balcony which we could walk out on. the shower water pressure and size of the bath was good. We were impressed with the breakfast bar, which is free, and we enjoyed the day staff when we checked out- which we found out there's "express" check out. The TV is our final review, great channels and awesome picture; a big screen with a crisp clean look.
Overall, we will stay at a Holiday Inn Express again. Would we stay at this specific hotel again? I can't say that we would at this time. The negatives outweigh the positives and we just can't see spending $160 dollars a night for such stuff..
Please consider reviewing all the hotels in the area before making your decision.
**We did not take any pictures of this hotel**
- Official Description (provided by the hotel):
- Whether you re coming to Asheville for business or just for pleasure, relax in our warmly decorated hotel conveniently located to all of Asheville s major interstates, area attractions and just minutes from downtown. Relax at the Holiday Inn Express Hotel & Suites in our large atrium lobby with a cozy fireplace or enjoy our Jacuzzi spa after working out in our fitness center, outside track or outdoor pool. The Holiday Inn Express Hotel & Suites offers a complimentary Hot continental breakfast in the morning and freshly baked cookies and beverage in the afternoon. At the Holiday Inn Express Hotel & Suites we offer a variety of packages for groups to the individual traveler including the Biltmore Estate, NC Arboretum, Blue Ridge Parkway, Chimney Rock Park plus golf, white water rafting and downtown shopping adventures. Catch up for work or pleasure at our two complimentary 24 hour business centers with printers or bring your laptop and take advantage of our free high speed wireless internet access. The Holiday Inn Express Hotel & Suites is an excellent choice for your next meeting. Our meeting room can accommodate up to 36 people and we have available A/V equipment and a variety of catering menus. Our hotel offerstour operator, group, AAA and Senior discounted rates! ... more less
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- Also Known As:
- Holiday Inn Express Asheville - Biltmore Square Mall Hotel Asheville
- Holiday Inn Asheville
- Biltmore Square Mall