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Sleep Inn West
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Reviews (1,010)
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All reviewsfront deskchoice hotelsroom was cleanwafflestoilet and showerhard boiled eggswalk in showerwould definitely stay here againcracker barrelbiltmore estatefree breakfasthot breakfastthe breakfast areanice breakfastwaffle makerbiscuits and gravythird floor
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651 - 656 of 1,010 reviews
Reviewed October 4, 2013

I called ahead asking if they had parking for a semi. They said it's tight but you can fit. Ryan helped me in every way possible to get me parked and set up to leave the next day. He went out of his way and very helpful. He provided me with some snacks for a take away breakfast since I had to leave before breakfast would be ready the next morning. The interior has some outstanding upgrades and looks more like a Comfort Suites than like a Sleep Inn. the bed was extremely comfortable and the room was spotless. Thanks for having such a nice quality hotel.

  • Stayed: October 2013, traveled on business
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Thank andrew g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SleepInnAGM, Front Office Manager at Sleep Inn West, responded to this reviewResponded October 9, 2013

Thanks for taking the time to write us a review on TripAdvisor!

We are certainly glad that you had a good experience here at our hotel. We are proud of our property and regular CHOICE hotels guests tell us often that our hotel exceeds expectations for the Sleep Inn brand. We go out of our way to make sure our guests have what they- like how Ryan grabbed you some food, even though breakfast wasn't being served until later.

Thanks for staying with us! Come see us next time you are in town and remind us of your review!

-Josh, Front Desk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2013

My husband and I stayed here with our two small children in the middle of September. The owner of the hotel worked the entire time. That is very impressive! He honestly advised us on things to do in the area with small children. Also, he checked us in early and accommodated the need of two cribs; even though, we only reserved one crib. We got back to the hotel late that night, and he truly wanted to know how our day went in Asheville. Upon explaining to him that we didn't get to enjoy it that much due to the children being children, he gave us a bottle of wine. What customer service!!!!

Room Tip: Ask to be away from the washer and dryer. Also, ask for top floor, because very thin walls. I would also advise to ask for mountain view.
  • Stayed: September 2013, traveled with family
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2  Thank Alaska080808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SleepInnAGM, Front Office Manager at Sleep Inn West, responded to this reviewResponded October 9, 2013

Alaska,

Thank you for taking the time to tell others about your experience with us here at Sleep Inn. Our manager Henry is a "hand-on" kind of guy and likes to ensure that guests have the best possible experience here at the hotel. We are happy to offer parents of young children a crib (or two) at no extra cost. We are glad you enjoyed the hotel and hope to see you again when you come through town.

Thanks,
-Josh, Front Desk

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Reviewed September 29, 2013

All the reviews say it perfectly. This is a clean, comfortable place to stay with a capable staff that wants to make the guest experience the best it can be. The breakfast was adequate, but not elegant. The coffee was dispensed and not brewed. But the shower was hot, the internet connection solid and the bed comfy, plus the staff is great and the rooms are quiet. A great value!

Room Tip: Call ahead and work with the desk staff...they'll hook you up with a great room.
  • Stayed: September 2013, traveled as a couple
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1  Thank RoadWarrior817
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SleepInnAGM, Front Office Manager at Sleep Inn West, responded to this reviewResponded October 1, 2013

Thanks for taking the time to review our hotel!

We are glad you enjoyed your stay with us and found the showers, beds, internet and staff to your liking. Service is a big deal here and we are glad that that shows. You are exactly right about calling and checking in with the desk. Another good way to guarantee a good stay along those lines is to book directly through the hotel (vs a third party like Expedia). We are happy to cancel or move reservations without fees and it is so much easier for us to do that if you book over the phone or through our website.

Thanks again for staying with us writing a review!

-Josh
Front Desk Guy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2013

our group stayed in this hotel for about a week, comfortable, clean and nice rooms, very friendly and helpful staff, good value for what we paid for. I had a double queen sized beds, very spacious room, rather new. I enjoy my stay there very much. I highly recommend this hotel to you all.

  • Stayed: September 2013, traveled with friends
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1  Thank dearbox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SleepInnAGM, Front Office Manager at Sleep Inn West, responded to this reviewResponded October 1, 2013

Thanks for taking the time to write a review. While many of our guests stay for just a night or two, some with groups stay here for over a week, and we are sure excited when folks stay that long and continue to be pleased with the cleanliness and service we provide around the clock!

We were so happy to have your group here! Come see us again next year!

Thanks again!!

-Josh
Front Desk Guy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2013

The hotel itself was great. The staff was okay. The downside is that there is a train that runs most of the night, it was hard to sleep at 1am. I was on the even room side of the hotel. Still would recommend hotel.

  • Stayed: September 2013
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1  Thank TAYLORMAID527
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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