My wife and daughter planned a two-day stay to look at collages in the area. I made the reservation with "Henry" who was pleasant and quite welcoming.
The hotel visit was a disaster. The walls were paper-thin and conversations in the adjacent rooms could be heard clearly. The heat/AC did not work properly and could not be adjusted. The light fixture was hanging off the ceiling with wires exposed. Finally, the shower leaked and there was water all over the floor.
After a very unpleasent night, my wife and daughter checked out, cutting their stay with the hotel to a single night. All of these problems were reported directly to the Hotel Manager who was apologetic. He indicated that we would not be charged for the visit.
A week later we discovered that we *were* charged for the visit. We contacted the hotel and spoke with the Hotel Manager. He indicated that because he did not maintain a written record of the issues and his agreement not to charge us, we would be charged for the stay. The Hotel Manager offered us a free night at the hotel instead. We explained that we would not stay at this hotel again.
Bottom line: we feel cheated, and the hotel experience was terrible. Avoid this hotel at all costs.
- Official Description (provided by the hotel):
- The Sleep Inn West is conveniently located off Smokey Park Highway, just minutes from the Biltmore Estate, Biltmore Village, the scenic Blue Ridge Parkway and historic downtown Asheville. This Asheville, NC hotel is also just minutes from the University of North Carolina at Asheville. A variety of restaurants, movie theaters, and shopping centers can be found in the surrounding area. The hotel is next door to IHOP, Applebees and Cracker Barrel restaurant. Business travelers will appreciate conveniences like the on-site business center and access to copy and fax services. The meeting space can accommodate up to 20 people and is available for most business functions. All spacious guest rooms feature hair dryers, irons and ironing boards, coffee makers, oversized walk-in showers and cable television with free HBO. Non-smoking, handicap accessible and mountain-view rooms are available. ... more less
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- Also Known As:
- Sleep Inn West Hotel Asheville
- Sleep Inn Asheville
- Asheville Sleep Inn