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“Great Hotel”

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Hampton Inn Asheville - Tunnel Road
Ranked #7 of 66 Hotels in Asheville
Certificate of Excellence
Chicago, Illinois
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Hotel”
Reviewed January 17, 2014

Great stop on my tour of the Southeast US. Very clean and safe. Convenient to downtown Asheville (about a 10 minute drive) Plenty of free parking. Nice fitness room. I did not have breakfast there, but it was crowded so I assume it was good/decent.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank 518nickiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaCoon, General Manager at Hampton Inn Asheville - Tunnel Road, responded to this review, January 21, 2014
Hello! Thank you for taking the time to write a review of your recent stay at our hotel. I am so glad to hear that you enjoyed your stay with us! We try very hard to make sure every guest has the best stay possible. Next time you are in town, I hope you choose to stay with us again - and next time, join us for breakfast! I think you'll enjoy it. Thank you again for choosing Hampton Inn Tunnel Road. We look forward to seeing you again soon.

Sincerely,

Jessica Jacks
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,483 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (208)
Date | Rating
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  • French first
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  • Any
English first
social circle georgia, United States
2 reviews
Reviewed January 15, 2014

For the money, Hampton Inns far exceed any other Hilton properties in comfort, convenience and guest awareness to this, often weary, business traveler. This Hampton is my second most favorite Hilton Property, all holds barred. . .My first favorite being Hampton Inn, Citadel Haven Drive Charleston SC

  • Stayed January 2014, traveled on business
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    • Location
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    • Service
Review collected in partnership with Hampton

Helpful?
Thank John E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaCoon, General Manager at Hampton Inn Asheville - Tunnel Road, responded to this review, January 21, 2014
Hi! Thank you for taking the time to write a review of your recent stay with us! I am thrilled to hear that we are your second-favorite Hilton Property. That is outstanding! Tell me, what do we need to do to get to the top of your list? We try very hard to ensure that our guests have the best stay possible every time. We truly appreciate your repeat business. Thank you again for choosing Hampton Inn Tunnel Road and we look forward to seeing you again very soon!

Sincerely,

Jessica Jacks
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beachwood, Ohio
Level 6 Contributor
158 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed January 14, 2014

Stayed here with friends while traveling to Brasstown, NC for a class at the John C Campbell Folk School. Entire facility looks brand-spanking new. Walked to the Carrabba's Italian Grill located just behind the hotel. Close to many restaurants and attractions.
Good breakfast - scrambled eggs, potatoes, hard-boiled eggs, yogurt, fresh waffles and fruits, etc. Nice large dining area. Pleasant staff.
Room well appointed and comfortable.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank svjanis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaCoon, General Manager at Hampton Inn Asheville - Tunnel Road, responded to this review, January 21, 2014
Hello! Thank you for taking the time to write a review about your recent stay with us. Our property is recently renovated and we try very hard to keep it looking "brand-spanking new". I am glad that you and your friends chose our hotel as your resting stop on your trip to the Folk School. Thank you again for choosing Hampton Inn Tunnel Road and we hope to see you again very soon!

Sincerely,

Jessica Jacks
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, Alabama
Level 5 Contributor
77 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 14, 2014

Pros: The hotel was quiet and sleep quality was very good; the room was clean; close to Biltmore and a mall



Cons: The day after check-in, we slept in and left the hotel around 11:30am. We came back around 4:00pm to rest before heading to Biltmore and found that our room had not been serviced. On our way out I stopped by the front desk and the lady behind the counter said the room would be serviced. It had been done when we got back later that night. There was no explanation given as to why our room was not serviced. If we had not come back in the afternoon, we would have gotten in at 11:00pm and our room would not have been serviced.


There was only one elevator for five floors.



Overall, a pretty good hotel...

  • Stayed November 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank MisterGrace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaCoon, General Manager at Hampton Inn Asheville - Tunnel Road, responded to this review, January 21, 2014
Hi! Thank you for taking the time to write a review about your recent stay at our property! I am very happy to hear that you had good sleep quality while you were here with us. I apologize that your room was not serviced on the morning after you checked in. Our housekeepers are very good about servicing each and every room on a daily basis, but if there is a "Do Not Disturb" sign on the door, we are not able to offer any service. I am glad, however, that we were able to get everything in order while you enjoyed the Biltmore! Our property has two elevators, one on each end of the hotel. I apologize that the second was not pointed out to you upon check in. Thank you again for choosing Hampton Inn Tunnel Road. We hope to see you again on your next trip to Asheville!

Sincerely,

Jessica Jacks
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 12, 2014

This is one of the nicest Hampton Inns that we have ever stayed in. The location is perfect for exploring downtown Ashville, heading up into the mountains and going to the Biltmore. Our west facing room had an awesome view. The staff was professional and kind from top to bottom. Food was great too. We will definitely stay here when we come back to Ashville.

  • Stayed January 2014, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Jonathan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaCoon, General Manager at Hampton Inn Asheville - Tunnel Road, responded to this review, January 21, 2014
Hello! Thank you for taking the time to write a review about your recent stay at our property. We are very blessed to have such a wonderful, service-minded staff at our property. We try very hard to make every guest's stay the best possible - from a clean room, to friendly and helpful desk clerks, to breakfast staff. I agree with you, that our location is superb for being close to everything but feeling like you've escaped with the views we have! Thank you again for choosing Hampton Inn Tunnel Road and we look forward to seeing you again very soon!

Sincerely,

Jessica Jacks
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wake Forest, North Carolina
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 11, 2014

Had a nice stay. Lots of nice restaurants in area. Near to Biltmore and at check in gave us a map of how to get there ! Very helpful. Breakfast was very nice and staff very accomodating.
Would probably stay again ! ! Received a personal handwritten thank you for choosing to stay at this hotel ! Nice touch !

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Donna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaCoon, General Manager at Hampton Inn Asheville - Tunnel Road, responded to this review, January 14, 2014
Hello! Thank you for taking the time to write us about your recent stay at our hotel. I am so happy to hear that you had such an enjoyable stay! We try and make every guest's stay as pleasant as possible. We would love to have you stay with us again on your next trip to Asheville! Thank you again for choosing Hampton Inn Tunnel Road. We look forward to seeing you again soon!

Sincerely,

Jessica Jacks
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
connecticut
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 10, 2014

It was a typical Hampton, clean and convinient. Nice hot breakfast, clean heated pool. Excellent location, easy access to everything esp the mall and lots of kid friendly restaurants. Hot coffee and tea in lobby all day. Not much of an exercise room though, just a small corner next to the pool.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zuvlone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaCoon, General Manager at Hampton Inn Asheville - Tunnel Road, responded to this review, January 14, 2014
Thank you for taking the time to write us about your recent stay at our hotel. We are very blessed to be surrounded by such great, local restaurants and attractions such as the Biltmore Estate and the Asheville Mall. Your comments on the Fitness Center are taken into consideration. We appreciate all comments so we can know how to better serve our guests! Thank you again for choosing to stay at Hampton Inn Tunnel Road and we hope to see you again on your next trip to Asheville!

Sincerely,
Jessica Jacks
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Asheville - Tunnel Road

Property: Hampton Inn Asheville - Tunnel Road
Address: 204 Tunnel Rd, Asheville, NC 28805-1820
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Asheville
#2 Business Hotel in Asheville
#6 Romantic Hotel in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Asheville - Tunnel Road 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
Whatever brings you to wonderful and rare Asheville we're eager to have you stay with us at the Hampton Inn® Asheville-I-240 Tunnel Rd. We are perfectly and conveniently nestled amongst all of Asheville's most popular attractions, including the world famous Biltmore Estate and winery, historic downtown Asheville, and America's most scenic byway--the Blue Ridge Parkway. Once you've arrived at our hotel, you'll enjoy a lot of great amenities waiting for you in your room, including free high-speed internet access in every guest room, handy lap desks, and 32" HD flat-screen televisions. Our recently renovated Perfect Mix Lobby is a perfect marriage of vibrantly blended colors, creating a perfect space to mingle with friends, watch the big game on the oversized HD flat-screen television, or finish up the day's business on plush sofas or the communal table. Our guests also enjoy our complimentary On the House™ hot breakfast, featuring a variety of hot breakfast items and fresh Belgian waffles. If you're looking for relaxation, splash down in our newly renovated indoor pool, melt the day's stress away in our whirlpool spa or maintain your healthy lifestyle in our state of the art fitness center featuring all new Precor® equipment. When you're ready for some rest, hunker down for the night in our comfiest amenity yet, our Clean and Fresh Hampton Bed™. Come and experience for yourself the splendor of the Blue Ridge Mountains at the newly renovated Hampton Inn® Asheville-I-240 Tunnel Rd. ... more   less 
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Also Known As:
Hampton Inn Tunnel Road Hotel Asheville
Hampton Inn Asheville Tunnel Rd
Asheville Hampton Inn

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