We made a reservation to stay in this hotel with a very nice representative, Hannah. When we arrived to check in, the woman at the desk (not Hannah) 1. tried to charge us a much more expensive rate; 2. charged us more for the dogs than is advertised; 3. told us she could not verify our reservation; 4. told us Hannah put in the wrong information (after she had originally said she couldn't find it in her system) and 5. told us even if we went somewhere else she would still charge our credit card this new, arbitrary rate. When we furnished her with an internet confirmation, she backtracked a little bit but we had to stand at the desk arguing with her for about 30 minutes. We were wondering why there were so many people standing around in the lobby and turns out they had similar problems. Additionally, the room air conditioner only worked when we bumped into it,and the furniture was coming apart (we took a picture).
No excuse for this kind of service.
- Official Description (provided by the hotel):
- We are close vicinity to Western State Colorado University and Gunnison Downtown area. ... more less
- Reservation Options:
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- Also Known As:
- Super 8 Gunnison / Crested Butte Area Hotel Gunnison
- Super Eight Gunnison
- Gunnison Super 8
- Gunnison Super Eight