We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Never stay here”
Review of Serena Inn

Serena Inn
We can't find prices for this hotel
Our online travel partners don't provide prices for this hotel, but we can search other options in Homestead
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Serena Inn
Ranked #6 of 14 Hotels in Homestead
1 review
“Never stay here”
Reviewed March 8, 2010

We were booked in for 3 nights but when we saw the filthy room we were offered and the sticky floor,dirty sheets and tired old beds all smelling of disinfectant we decided to stay elsewhere.We then had trouble getting a refund but managed it in the end,I thought that we had made it very clear that we wanted to cancel our reservations but on returning to the uk found that on the very day they had refunded us 2 nights charge they then charged us for 1 night. Our third night a couple of days later was also charged for.The worst motel I have stayed at and also the most dishonest.2 days paid for actual nights stayed nil.Modern day highway robbery

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank victor3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

20 reviews from our community

Traveler rating
    3
    4
    1
    1
    11
See reviews for
5
10
1
3
Rating summary
  • Location
  • Rooms
  • Sleep Quality
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • German first
  • Any
English first
Germany
1 review
Reviewed March 4, 2010

We had booked in advance, but when we arrived we got a room where still empty bottles were standing around and wasn't cleaned. But besides that the room was absolutly disgusting. We signed out again, but because it was still early afternoon we expected that according to the cancelation policy, we get a part of our fully paid price refunded.
The man at the counter also said this is going to work all automatically.
But now two month later we are still waiting for any refund. I have written to the hotel and to the central office in Coral Springs, FL 33065 via "contact us". But there no reaction at all.
Thats why I wouldn't stay at a AMERICA "BEST" INN Hotel in future and wouldn't recommend to my friends.

  • Stayed January 2010, traveled with family
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GermanySportsman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uk
1 review
Reviewed May 1, 2009

After having a bad experiance the same night ( at the country hearth in homestead) we asked to see the room before we checked in... It was awful didn't feel safe, the ceiling looked like it was going to come in on us.. We gave the key back and left.. Also next to a place called" booty trap" you work it out!

I don't why this place is in the roomsaver book!

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Djly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 17, 2009

THE room was FILTHY
THE time I stayed there the room was NEVER CLEANED
THE sheets were never CHANGED
THE towels were paper thin and NO USE TO DRY WITH
THERE was no hot water or good pressure OF WATER
THE furniture was all STAINED

  • Liked — nothing
  • Disliked — everything
  • Stayed January 2009, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Alexander L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FL
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 26, 2008

We stayed at this hotel while on our way to vacation in Key West. It is a perfect stopping place and is just on the northern edge of the Keys. My family of five found our suite to be super clean and comfortable with beautiful, new furnishings. The service at the front desk was over-the-top helpful and they happily accomodated our special requests. We would stay at this hotel again in a heartbeat!

  • Liked — Clean Room
  • Disliked — Nothing
  • Stayed October 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank uiiusa1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henderson, NV
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 24, 2008

My wife and I cannot recommend this motel. This is a very old facility . Plumbing in our room was very old and barely functional (bath knobs were very old, loose and difficult to regulate water temperature of shower. Very low water pressure). Poor dim lighting. No fan in bathroom. Curtains were loosely hung with hooks over flimsy rods so some hooks kept falling off the rod, one rod was falling out of wall. Facility is built on very small lot with small parking spaces. Our stay was very noisy due to paper thin walls and constant noise from cars and trucks passing by.

  • Liked — Good internet access
  • Disliked — Price paid was way too much for this outdated facility
  • Stayed March 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank MorrisMax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 1, 2008

We were looking for a motel not too far from the Miami International Airport to stay for one night before driving down to the Keys. The motel is located in Naranja, a bit north of Homestead/Florida City. The location was good for what we needed.
The room was nothing special, but it was clean and inexpensive.
The king sized bed was comfortable.
There were no towels in the room when we arrived, but the manager took care of that right away. He was very accommodating. Our luggage was delayed and due to be delivered to the motel office in the middle of the night. The manager was helpful and called us when it arrived as we had requested.
We would probably stay there again if we are in the area.

  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank jaylinnh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Homestead
3.7 mi away
Floridian Hotel
Floridian Hotel
#4 of 14 in Homestead
654 reviews
3.0 mi away
Hampton Inn & Suites Miami-South-Homestead
4.7 mi away
The Hotel Redland
The Hotel Redland
#3 of 14 in Homestead
155 reviews
Show Prices
Show Prices
Show Prices
2.9 mi away
Towneplace Suites by Marriott Miami Homestead
4.6 mi away
Garden Inn
Garden Inn
#8 of 14 in Homestead
36 reviews
6.3 mi away
Best Western Gateway To The Keys
Show Prices
Show Prices
Show Prices

Been to Serena Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Serena Inn

Property: Serena Inn
Address: 26480 S Dixie Hwy, Homestead, FL 33032-7425 (Formerly America's Best Inn)
Location: United States > Florida > Homestead
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #6 of 14 Hotels in Homestead
Number of rooms: 23
Also Known As:
Homestead Best Inn
Best Inn Homestead

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing