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“Not recommended”

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Comfort Inn & Suites Los Alamos
Ranked #2 of 4 Hotels in Los Alamos
Level Contributor
100 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Not recommended”
Reviewed December 14, 2012

This used to be the Holiday Inn Express, and feels like a "has been". It appears nothing has been done since the takeover. The carpet is worn, the drapes old, and chairs and furniture poor quality. The shower water pressure is horrible. The breakfast was disappointing - eggs tasted like powder. The hotel staff is good. I had reserved this for a week-long business trip, and the staff was very kind in allowing me to back out of the reservation with no penalty. Overnight stay may work, although I would not recommend for an extended stay.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Lee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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102 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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  • German first
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English first
Arizona
Level Contributor
63 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed October 26, 2012

Great stay from start to end. My family stayed here about 7 years ago and I recall that stay being very pleasant, so we tried it again. Great stay from start to end. Upon arriving as a weary traveler, we were greeted with hot drinks, cookies, popcorn, and other assorted snacks, along with a movie playing on the TV in the lounge. We lingered there to relax before going to our room. The check-in clerk had many good suggestions for the best meals in town---we chose one and weren't disappointed. The town and it's people are laid-back and very pleasant, but don't be in a rush to be anywhere fast. This especially came into play at dinner when the server took 10 minutes to even acknowledge that we had been seated at one of his tables. All of the servers were busy conversing with people at tables they were already waiting on; we decided they were locals who frequented the place, which is a positive. After the 10 minute wait, the service was very pleasurable, but slow for what we are used to. Our hotel room was in the front of the building on the first floor, near the entrance, and across one of the main streets from the police station. This did not detract for the relaxation we experienced in the room overnight. Even though on a busy street during the day, the town quiets down at night. The curtains blocked out the lights from the police station sufficiently. Free newspaper in the morning. The free breakfast had a wide variety of items including waffles, cereals, fruit, hard-boiled eggs, biscuits/gravy.

  • Stayed September 2012, traveled as a couple
    • Value
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Helpful?
Thank Nursemaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor, Ontario
Level Contributor
57 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 23, 2012

Staff: Varied from cold to very friendly.
Breakfast - acceptable choice but since the hotel did not seem to be busy it was cold.
Our ground floor room was fine BUT in the morning we found that although our window (facing the street) appeared to be locked, the lock did not work and anyone could have easily entered the room by sliding the window right over the stopper. We informed the front desk and cleaning staff before we departed.

Our room was close to the laundry room and the hot tub and that was very convenient.

The price was right however - at $85 a night it was very good value. We'd stay here again if we visited Los Alamos.

Room Tip: I'd recommend getting a room on the south side facing the canyon rather than the street on the n...
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Grandriver125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irvine, California
Level Contributor
225 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
Reviewed October 19, 2012

From the front, the hotel looks like a 1960's has-been, sharing its parking lot with a gas station. But while the facade hasn't been updated, the rooms apparently have been brought up to date. The room was clean, attractively decorated and in good condition. There was a small enclosed closet, basin in the room, refrigerator and microwave, desk, sofa type chair. Climate control draws air from outside. Window opens. Rooms facing the back of the hotel had no traffic noise. Bed was comfortable. Analog t.v. Room size was average. Apparently this hotel was designed before breakfast was included with the room rate. The breakfast area had been carved out of the lobby, and was woefully inadequate, with just 4 tables. The breakfast offerings were typical, but due to the small amount of space available, there was extreme congestion in the area--not a pleasant experience.

Room Tip: Avoid odd-number rooms which face the highway. Even numbered rooms don't have any road noise.
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mountainoutin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CO
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 25, 2012

The Comfort Inn & Suites Los Alamos is a decent hotel for a short stay. We stayed a couple of nights and it served its purpose for sleeping and showers. No frills.

The lobby/front desk/breakfast bar area is welcoming. They offer fresh popcorn, snack mix, mints and cookies throughout the day. Front desk staff varied throughout our stay, some were more welcoming/caring than others. One was particularly dry and didn't seem like she wanted to be there during the few shifts she worked during our stay. Check out was simple.

The hotel does not have a pool, but they do have a hot tub, which we didn't use. It looked small and very clinical. Several members of the family attempted to use the treadmill in the workout room with some difficulty. Operation varied from not working at all, to having issues getting the buttons for speed and incline to work.

We had a room on the third floor. The elevator is a bit old and quite slow, but it does work. The third floor hallway was like a sauna...the heat was suffocating, but when we got into our room, the AC worked like a champ. The room was clean and comfortable. We were missing a blanket on one of the beds, and the toilet paper was almost empty, with not a spare roll in sight, but both were easily remedied. A microwave and a small fridge were available and both worked properly. The tv was an older model, but we weren't expecting luxury for the price of the room. We were not at all impressed with the "high speed internet". In fact, it was slower than an old dial up connection. So much so, that loading a video or trying to play a game online was not going to happen in the room.

The complimentary breakfasts were great. They had everything...yogurt, hard boiled eggs, pastries, toast, eggs, biscuits, gravy, sausage, cereal, oatmeal, oj, coffee and the standard waffle maker. Although, the waffle maker didn't really work. Everyone who tried to make a waffle both mornings ended up with "waffle chips." It was actually quite entertaining watching everyone band together to give tips to see whose advice would actually bear a true waffle...but it never did happen.

All in all, the hotel was okay. Nothing bad or overly great to write home about. If you have never visited Los Alamos, I wouldn't say to expect much. Everything closes early...by about 8pm, with the exception of Sonic, McDonald's and a local Chinese restaurant.

Room Tip: Third floor rooms were quiet, and we were on the front of the hotel facing Trinity.
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JOnAPlane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renton, WA
Level Contributor
51 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed June 17, 2012

We wanted a room within walking distance to downtown Los Alamos and selected the Comfort Inn. It was a very clean and comfortable room with good TV selections. We had a third floor room with a nice view of the mesa in the back (views in the front are of the parking lot)

The breakfast was above averaage with scrambled or hard boiled eggs, biscuits and gravy, yogurt as well as the normal cereal and bread selections. There's a indoor pool/spa but we didn't use it.

It was walking distance to the historic museum and the Bradbury museum.

Stayed June 2012, traveled as a couple
Helpful?
Thank JuniperToo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wheat Ridge, Colorado
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 14, 2012

I make it a habit at staying at Comfort inns, they are well run, clean and friendly, as was this one. The staff was great and it is close to the National Lab, and to eating establishments. The only downside was a noisy air conditioner in the room, other than that it was very nice!!

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank madmad110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Los Alamos

Property: Comfort Inn & Suites Los Alamos
Address: 2455 Trinity Dr, Los Alamos, NM 87544-3289 (Formerly Holiday Inn Express)
Phone Number:
Location: United States > New Mexico > Los Alamos
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Los Alamos
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn & Suites Los Alamos 2.5*
Number of rooms: 55
Official Description (provided by the hotel):
The Comfort Inn & Suites Los Alamos is conveniently located just five minutes from the Los Alamos National Laboratory, twenty minutes to the Jemez Mountains with skiing, hiking, fishing, boating, rock climbing, camping, and mountain biking. 1/4 Mile to Fuller Lodge and the Los Alamos Historical Museum, and 1/2 mile to the Bradbury Science Museum. Home of the Manhattan Project, Los Alamos has a rich history in an alpine setting. We also offer complimentary hot breakfast, free local phone calls and there is a meeting facility on site. Three floors with windows looking out onto the town of Los Alamos and the scenic Jemez Mountains. Our hotel has a fitness center and a guest laundry on property. The Comfort Inn & Suites features 55 guest rooms, including 20 suites. All rooms have complimentary in room coffee, iron and ironing board, hairdryer, microwaves and refrigerators 32' flat screen TV with remote, DSL data-ports and wireless Internet access, king and queen size beds available, accessible rooms meet all ADA requirements. There is 24 hour cancellation policy on all reservations. ... more   less 
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Also Known As:
Holiday Inn Los Alamos
Los Alamos Holiday Inn

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