What an amazing display of exactly what customer service should look like. My only complaint was the extra "delivery charge" for room service- ew. I'd say just jack up the prices, instead of tacking on an extra charge, but believe me- they've got jacked up breakfast prices on lock! That aside, it was amazing. The lady who brought my breakfast was SO cute and sweet; she was in my room for a few minutes, setting me up, opening the shades, turning on the lights- I felt very taken care of. Then Von (or Von something?- my bad) at the front desk was a PEACH- that right there is someone who was born for customer service. I told my boyfriend after-- it's like he anticipated what I needed before I knew I needed it. I called about an ironing board (there wasn't one in my closet), and he happily said he'd send one up right away, then he called afterwards to make sure I'd received it. He had me all set up with a shuttle to go to an appointment right away, he was very attentive, and he even remembered that I had an interview and wished me luck... I am all around impressed. If I'm ever in MacLean again, I'll be staying at this hotel, and I'll be recommending it to everyone I know who travels through there. PS- The breakfast was AMAZING, and the little man who drove the shuttle bus was a total nugget, I loved him.
- Official Description (provided by the hotel):
- If you want it all, come to the Hilton McLean Tysons Corner. The Hilton McLean Tysons Corner has recently completed a top-to-bottom transformation featuring the latest and most contemporary design in our guest rooms, härth Restaurant and Lounge. Our McLean, Virginia Hotel is adjacent to Hilton Worldwide’s headquarters, so we are always in the forefront of hospitality. This provides us with opportunities to test and unveil the newest concepts and technologies, all in McLean Virginia’s Technology Corridor.Of course, location is everything. The Hilton Mclean sits just minutes from downtown Washington, DC , and conveniently located between Ronald Reagan National Airport and Washington Dulles International Airport . We are minutes from the Metro, and one mile from world class shopping at Tysons Corner Mall, The American Girl store and the Galleria. Our guests enjoy easy access to major corporate headquarters, the lush landscapes of Virginia to the history and intrigue of downtown DC, Our guests are in the middle of it all at the Hilton McLean Tysons Corner. ... more less
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- Also Known As:
- Hilton Mclean Tysons Corner Hotel Mclean
- Hilton Hotel Mclean
- Hilton Tysons Corner
- Mclean Hilton