Don't be fooled by the Rustic Inn's web site with the soothing music and the chirping birds...this is easily the worst place I've ever stayed.
We knew it was trouble when we pulled in and saw the dilapidated Rustic Inn sign and the retro design. Older motels can be fine if they have been properly maintained and cleaned over the years, but this one hadn't.
When we walked in the office to check in, we were greeted at the desk and told to hang on for a minute while the clerk and a co-worker (wife?) finished their conversation that was peppered with profanity. He was friendly with us, but the first impression was not professional.
When we got to our "deluxe" room (deluxe includes fridge and microwave), we were greeted with a musty stank and an unclean feeling. The furniture was outdated and appeared to be a collection of pieces discarded from a college dormitory. The microwave was operational but dirty. The ancient fridge did not stay very cold and the freezer was frosted over.
The baby blue carpet was tracked brown and had a lot of spot stains. I did not feel comfortable letting my bare feet touch it.
The vanity was ok until I looked closely and saw the scum build-up on the faucet and sink bowl, which told me that neither had been cleaned or even wiped down for days or possibly weeks.
In the bathroom, I was welcomed by a plush layer of short, dark, curly hairs on the floor. I have no proof that the toilet had not been cleaned, but on the positive side, it had at least been flushed. The shower had the requisite layer of scum and a garnishing of mildew. The industrial shower curtain was dirty and had some fresh looking muddy handprints.
There were two beds. I think the sheets were clean. The comforter was about as dirty as my dog’s blanky gets before it’s monthly washing. While moving it to the floor in order to store it as far away from the bed that I could, I noticed a large, disturbing stain on the underside of it. I keep telling myself it was chocolate pudding.
There was a pool, but I didn’t use it and I didn’t see anyone else in it.
The house cleaning staff twice tried to barge into my room, starting at 8:15 AM, despite the do not disturb sign. That may have had something to do with the sign, which was built into the door lock, being permanently stuck on “do not disturb”. Both times, I asked them to stay away until after I checked out.
The two or three times I went to the office for something in the morning, I had to wait for the young clerk to stop chain smoking outside the door and come help me.
I chose this place based on the price, AAA approval, and the web site that made it look decent. When staying there, I kept thinking to myself that I need to warn others about this place. If I’m in Moab again, I’ll definitely spend the extra $20 a night and stay somewhere I can trust.
- Official Description (provided by the hotel):
- The Rustic Inn is one block east of downtown Moab but walking distance to the most popular bars, restaurants and shopping. The rooms are quiet and large with a few family units. A heated pool, with picnic cabana is available. Coffee pots, microwaves, and refrigerators in every room. The Inn is adjacent to the Mill Creek Parkway for shaded walking with or without your pet. Pet rooms are available. ... more less
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- Also Known As:
- Rustic Hotel Moab
- Rustic Motel Moab
- Rustic Inn Moab, Utah