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“Western style food with a modern twist served with a side of apathy....”
Review of Buck's Grill House - CLOSED

Buck's Grill House
Cuisines: American, Steakhouse
More restaurant details
Restaurant details
Good for: Local cuisine
Dining options: Late Night, Dinner, Reservations
Tampa FL
Level Contributor
115 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 104 helpful votes
“Western style food with a modern twist served with a side of apathy....”
Reviewed June 9, 2013

After our first night camping and an afternoon spent hiking, it was nice to sit down at the end of the day to a civilized meal in a upscale restaurant.

The outdoor dining patio was delightful! We enjoyed the desert evening breeze and the beautiful large fountain that is a focal point of the patio.

We took advantage of the Yelp coupon that was offered. The prices are consistent with a fine dining experience and the Yelp coupon buffered the sticker shock.

I ordered the Buffalo Meatloaf entree which was pan seared, lightly seasoned and topped with black onion gravy, skin-on mashed potatoes and seasonal vegetables which were fresh and steamed cooked just perfect! My partner ordered the burger, high quality sirloin cooked perfectly medium rare and yummy steak fries. The portions are ample so you can easily split a meal.

The 3 star rating reflects our disappointment with the sluggish and apathetic service.

My advice to to management is to give the servers additional training to be more attentive and customer service oriented. You just can't expect the food and menu to please customers. Service is very important.When you are charging an average of $20 for an entree and give the perception to customers that you are a fine dining establishment, you must deliver the service that people expect! Once we were seated, we waited a very long time for our server to come over and take our drink orders. Then we waited another 20 minutes for our drinks! Once she took our food order, she disappeared completely for another lengthy period of time.In the meantime, my wine glass was empty and I was looking around to find her to ask for another. Mind you, it was not a busy night! A server should be attentive. As soon as your drink is gone, they should be there to ask if you want another, and cognizant of filling up your water glasses as they become depleted! When the food finally came, she dumped the plates on our table and disappeared for a half hour, never once checking up on us to see if we needed anything else! We had to flag her down for the check at the end of the night! That is totally unacceptable!

Perhaps they don't count on repeat business since it is a transient, touristy town....
You just can't give out coupons to generate business, you must have good service to get customers to keep on coming back and recommend your business.

Visited May 2013
Helpful?
2 Thank Wandalust4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

399 reviews from our community

Visitor rating
    169
    116
    67
    29
    18
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Cleveland, Ohio
Level Contributor
101 reviews
76 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“YUM YUM”
Reviewed June 4, 2013

We decided to try Buck's after seeing them on the Travel Channel. It was a beautiful evening, and had dinner on the outdoor patio. It was wonderful!!!! The service, the food, , the entertainment and the ambiance. We only had one problem, my hubby ordered the full slab of ribs and ended up taking half back to the hotel. Hope to return someday.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank SedonaSoul1553
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mendon, New York
Level Contributor
125 reviews
69 restaurant reviews
common_n_restaurant_reviews_1bd8 55 helpful votes
“Fresh ingredients, tasty”
Reviewed June 4, 2013

Everything is made with fresh ingredients. Very good selection even at lunch time. Not the average burger and fries type place. Good atmosphere and friendly, helpful service. Had a wonderful pasta dish for lunch. Very close to Arches NP. Would go there again.

Visited May 2013
Helpful?
Thank M F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
160 reviews
39 restaurant reviews
common_n_restaurant_reviews_1bd8 89 helpful votes
“Eat on the back patio”
Reviewed May 31, 2013

Good food, a warm western setting, capable staff and a western singing and guitar duo performing on the back patio.

Visited May 2013
Helpful?
Thank mittyc2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Paul, Minnesota
Level Contributor
160 reviews
125 restaurant reviews
common_n_restaurant_reviews_1bd8 48 helpful votes
“Why would you go anywhere else?”
Reviewed May 30, 2013

Beautiful weather (78, sunny with a light breeze and no bugs), great service (seated promptly in garden patio, table of our choice, immediate water with ice and menu...and a friendly smile), excellent menu ( interesting drinks - had the Blueberry Lemonade (vodka) and the ale) ( high priced steaks to excellent sandwiches and numerous choices in between).

We had drinks...shared a very nicely presented dinner salad which came with exceptional, warm, crusty bread. Had pulled pork sandwich (superior) and burger ( great flavor but too raw for medium rare request). However, will give them another chance just not order medium rare which is usually at least warm. Crispy fries...cole slaw was only bland food...a bit of a disappointment because so easy to make it good.

Dessert menu looked great but we were too full. Live music starts at 7:00. Was a great place. Good for families (were several), good place for romance...even for the retired set!

We will be back...was so good I walked out without my cane! Buck;s is located right on the main drag at the north end of town. Easy parking...fun, casual, nice place. Total costs per person was around $25.00 with drinks, tax and tip. A nice tip.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank gjv43501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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