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“Keep driving, lowly tourist !” 1 of 5 bubbles
Review of Moab Valley Inn

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Moab Valley Inn
Ranked #13 of 34 Hotels in Moab
California
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Keep driving, lowly tourist !”
1 of 5 bubbles Reviewed May 25, 2013

We stayed at this place for three nights. At best, it’s average and way overpriced for what you get. Each day started with a mediocre breakfast in a prison mess hall or what seemed like one. It was actually a section of a conference room separated by moveable walls. Not at all a cheerful way to start each day. But, since we were touring two parks during our stay, the only certain thing we wanted was peace and quiet when we returned for the night. In fact, we even requested this of the management early on.
Peace and quiet were marginal the first two nights, but I guess one can sleep through hotel noises if you’re tired enough
The third (and, mercifully, the last) night was a different story. During late afternoon two gigantic motor coaches pulled up in the parking lot directly under our second-story window. These were the monstrous machines like tour companies use. They looked like they were about 12 feet high. Each coach pulled a very large equipment trailer. Also, there was a huge pickup pulling a third equipment trailer. The coaches had limited windows and were obviously specially-built corporate coaches used for transporting and supporting equipment and crew such as for a portable movie set.
After we fell asleep the noise started. They were running at least one really large portable generator and it became obvious this was not going to stop. I called the front desk and told the clerk of the problem. He said he’d check it out and called back in about ten minutes.
Then the IDIOCY began. He said that the noise wasn’t loud enough to bother anyone. I couldn’t figure out how he could say such a stupid thing since we were calling him because it was disturbing to us. He then embarked into a tirade about how offensive noise levels were determined by the Moab City Council and that he unilaterally had determined that the noise level didn’t violate any city ordinance, and there wasn’t any need to “disturb the group” that had the coaches.
What? Am I really hearing such supercilious prattle from someone who is supposedly charged with providing service to paying guests? And how did he measure the noise level with respect to city ordinance? With his ears, said he.
Ah, now the light comes on and everything is clear. This place caters to groups, conventions, sales meetings, conferences, and other high-rollers who spend a lot more than a couple of lowly tourists could ever hope to match.
Next morning on checkout, I mentioned the incident to a young lady at the front desk, and asked which group it was. She said she didn’t know which groups were staying there. Really? You don’t know which high-revenue groups are filling your coffers?
Eventually, I was approached by a woman who identified herself as a manager. After a brief discussion, she commented that the matter should have been handled differently. That was it! There was no mention of talking to the leader of the group to prevent further disturbing other guests; no mention of any hotel policy that restricted noise; no discussion of how the hotel could resolve the issue; no inquiry about what the hotel could do to achieve (our) customer expectations - - -nothing. Upon returning home, there has been no follow-up contact whatsoever from the hotel.
So, that’s it folks. If you’re part of a big-spending group, you’ll find your experience to be a lot better than people like us will find it.
Oh, by the way, if you have a pooch, kitty, or whatever, the place has just eliminated its “Pet Friendly” policy. Sorry Fido. So much for a family-friendly retreat.
Seriously, there are better, much better places to stay in Moab, especially if you want to be treated respectfully and as a valued customer.
DON'T EVEN CONSIDER THIS PLACE ! SPEND YOUR LODGING DOLLARS ELSEWHERE !

  • Stayed May 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank EasyRoamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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735 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Arlington, Texas
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed May 12, 2013

First off , it seems like all of the hotels in moab are way over priced. So considering the options the price of this hotel was decent. The location is great, its right across the street from the Moab brewery and a grocery store. WiFi is free and available in your room which is a plus, however it can be slow at times.the room was clean and the free continental breakfast was typical. The only negative thing I have to say is that you may hear the people next to you and the ones above you.

Stayed May 2013, traveled solo
Helpful?
1 Thank intherain99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cypress, Texas
Level Contributor
287 reviews
183 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
3 of 5 bubbles Reviewed May 7, 2013

Great location for Arches, Canyonlands, etc. Rooms are good sized, dated but clean. Sink is in the room with separate shower and commode. You can hear noise from the street (room was on street side), other rooms and above. A/C unit and bathroom fan are loud. Housekeeping always came after 12 noon. Nice to have refrigerator in the room. Wifi worked well except for one night when I found it to be off at about 1 am. Staff are ok, not openly friendly but do the work. I personally didn't care for the breakfast. The bread items were always dry/stale (even at 6 am when the breakfast opens). Also have cold cereal, yogurt, waffle machines, boiled eggs and beverages.

I think it's a bit overpriced for what you get but most other places in Moab were even higher priced for the time I was in town.

  • Stayed May 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank brngckn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed April 13, 2013

This hotel was another spot on a cross country trip, with a day hike at Arches National Park. Only 10 minutes from the park, this hotel has the ideal location in Moab. It is situated next to a good BBQ restaurant and across the street from a general store (grocery essentials) and a brewery. Room was a good size with average decor...comfortable bed and clean! Staff was friendly upon arrival and checkout. Hotel has a pool and a small fitness room. Breakfast buffet was included, which was surprisingly good - toast, hardboiled eggs, yogurt, danish, cereal, fresh waffles, tea, coffee, juice, milk, etc..and it is periodically refilled throughout the morning.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Stephanie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 bubbles Reviewed April 10, 2013

I was here with a group - good place to stay for groups. They set us up in a nice conference room, provided refrigerated water and sodas, power strips on each table for our laptops, etc. Room was nice, roomy, good to spread out. Motel is newly carpeted throughout. Service is friendly. Overall good accommodations.

  • Stayed April 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Colo-Bound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spanish Fork, Utah
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed April 8, 2013 via mobile

We stayed at another Moab hotel the previous night and had an unpleasant experience. The Moab Valley Inn was a much better experience. The front desk staff was very gracious- they had some computer issues which they continuously apologized for, but the check-in was still smooth. The room was very spacious and quiet- the furnishings were basic (a fridge is provided but no microwave). The fitness facility, pool and hot tub were well-maintained. The exterior looks a bit run down but it looks nicer inside. The breakfast was good- get there early to avoid large crowds. The attendant at breakfast did a great job keeping items stocked and cleaning the area. I felt that the rate was a bit high but after our bad experience the day before, it was a welcome change.

  • Stayed April 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Sau2th
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City
Level Contributor
113 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

My daughter and decided to make a last minute trip to Moab for Spring break. Moab is crazy during spring break and we were happy we could get a reservation at the Moab Valley Inn. The room was clean a spacious with basic amenities. The breakfast was ok, your basic continental breakfast. The hot waffles were a nice addition. There is plenty of parking and you can pretty much walk to anywhere in town. It was a little expensive. But that's what you get for Spring Break in Southern Utah. My only major complaint is the beds are much harder than I like.

Room Tip: Make sure and request a room in the back. They are much quieter.
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  • Stayed April 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank SunDancer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Moab Valley Inn

Property: Moab Valley Inn
Address: 711 S Main St, Moab, UT 84532-2967
Location: United States > Utah > Moab
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotel in Moab
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Moab Valley Inn 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
Surround yourself with the scenic beauty of southeastern Utah at the Moab Valley Inn. Located in the heart of Moab, UT, our hotel is minutes away from some of the country's best hiking, mountain biking, climbing, rafting and camping. We have a variety of spacious, family friendly accommodations, and all of our rooms include free wireless Internet access and a continental breakfast. Whether you want to visit Arches National Park, go 4-wheeling in the desert, attend one of Moab's seasonal events or simply relax in our swimming pool and Jacuzzi, you will find everything you're looking for at the Moab Valley Inn. ... more   less 
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Also Known As:
Moab Valley Hotel Moab
Moab Valley Inn Utah

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