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“Holiday Inn Express Not Bike Friendly”

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Holiday Inn Express Hotel & Suites Moab
Ranked #11 of 37 Hotels in Moab
Certificate of Excellence
Reviewed May 3, 2010

Holiday Inn Express promotes their "Hospitality Promise " that states they will do everything to make sure that you visit was a success and will refund your money for any part that was not. My wife and I are avid cyclists who take bicycle vacations. We are also Priority Club members who stay at Holiday Inn's. We have never had problems making accommodations for our bicycles. On our recent vacation to Moab Utah the manager of the Holiday Inn Exopress ( Bill Bly) was very uncooperative in making sure that we felt that our bicycles would be safe during our visit. (Our bicycles were stolen once on a vacation to Sedona Arizona) I admitted to Mr Bly that I had signed the room rental agreement where (in fine print) it states that bicycles were not allowed in rooms. We tried to explain to him our hesitency with keeping the bicycles in their basement room that was accessible to all motel guests. Mr. Bly would just not hear us out and proceeded to charge us for having the bikes in our rooms for a short period of time. We then left the bikes locked inside of our car for the remainder of the vacation.

We have stayed at many Holiday Inn Express motels and have never encountered such unwillingness to accommodate our needs. It was not so much the policy of no bikes in the room but rather the attitude and self righteousness of the manager. Moab is an outdoor town and caters to motorcyclists, Jeep enthusiasts, ATV riders, hikers, rock climbers, rafters, skydivers, bicyclists, etc. Their economy relies on folks like my wife and I . Therefore I would advise outdoor folks to stay in one of the many other motels, hotels, etc. in Moab that truly cater to your needs.

  • Stayed: April 2010, traveled as a couple
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12  Thank AlbuquerqueGreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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790 - 796 of 1,071 reviews

Reviewed April 13, 2010

We just came back from a family trip to Moab. We loved the area, especially Arches National Park. The HI Express was really close to the park, easy to get to and not far from town. The room fit our needs perfectly. The front staff was lacking but for a convenient location, decent breakfast, and good place to sleep we'd recommend this hotel.

  • Stayed: April 2010, traveled with family
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1  Thank fitzatl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2010

My room was clean and comfortable. The staff were friendly and helpful.

It is about a five minute drive to the entrance of Arches National Park and this hotel is one of the closest. The property is at the outside edge of Moab and is a few minutes to drive to restaurants, supermarkets, and the local adventure companies.

The hotel can get a bit noisy if people run through the halls or slam doors, but for the most part, the sound level was pretty low.

The hotel serves a free breakfast but there wasn't much in the way of healthy offerings.

  • Stayed: June 2009, traveled solo
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1  Thank cocreek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 6, 2010

Stayed during spring break and the hotel was full every night, but the staff did a great job of keeping up with the flow. I was impressed at housekeepings attention to detail when they cleaned my room. Almost all of the tables were occupied at breakfast, but they kept the food coming and what was supposed to be hot was hot and what was supposed to be cold was cold. Downside: The property is on the edge of town and there's no food within easy walking distance.

  • Stayed: April 2010, traveled on business
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Thank booboo04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2010

Let's start with the positives - great location close to Arches National Park, and very comfortable bed. The negatives - DIRTY. One towel had a large yellow stain on it and alarmingly the towel was hanging with the stain showing. The bed sheets had what looked like two smal blood stains on it. There was a finger or toe nail on the floor beside the bed. And the pool was disgusting with tons of hairs and big chunk of something white floating in it (I have no idea what this was but it looked gross). I brought the stained towel to the front desk, and was simply told there is a new housekeeping manager that isn't up to par. There are tons of hotels in Moab - I recommend you try another one.

  • Stayed: March 2010, traveled solo
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1  Thank thenewval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2010

We had booked a couple months earlier and were assured an upper floor room. We got the third floor just above the front entrance. We were annoyed at first but then developed a morbid fascination at the people coming and getting turned away. In the morning we realized that at the highway entrance there wasn't a sign to say 'no vacancy'.
Rooms were nice enough and breakfast was good. Another issue was when we found the milk container empty and I noticed a couple of maintenance staff standing near the lobby. I foolishly assumed they may have a function and asked one where I could find the breakfast staff.
For this I got a scowl and a rude gesture towards the breakfast area.
The cost of $150 seemed high but also reflected the Moab area.

  • Stayed: September 2009, traveled as a couple
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1  Thank 2olddogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 27, 2010

This was one of the best hotels that I have ever stayed at. The staff was wonderful, and the beds are even better.

Stayed: May 2008, traveled with family
Thank ValorieM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Moab

Address: 1515 Hwy 191 North, Moab, UT 84532-2096
Phone Number:
Location: United States > Utah > Moab
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Moab
#8 Family Hotel in Moab
Price Range: $75 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Moab 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
Near the banks of the mighty Colorado river sits the Moab Holiday Inn Express Hotel & Suites. Artistically decorated, this three story, 79 room hotel is surrounded by the majestic red rock cliffs of southeastern Utah. All of our rooms and suites are beautifully appointed for business or pleasure. Each room has a 27' television, free wireless internet access, two line phones with voicemail, coffee maker, irons, and ironing boards. The one and two bed suites include a queen size sleeper sofa, refrigerators and microwaves. The Moab Holiday Inn Express Hotel & Suites features the express start breakfast with a complimentary copy of the USA today to get your morning off right. Just a short drive by car brings you to the entrances of Arches and Canyonlands National Parks. For the more adventuresome, how about you at the wheel of a four wheel drive in the rugged back country experiencing awe inspiring scenery. If four wheels are to tame, consider two wheels on the infamous Slick Rock bike trail, or show no fear rafting the white water rapids of the Colorado river. Whether your looking for a relaxing weekend away or a week full of adventure, the Moab Holiday Inn Express Hotel & Suites is the place to be in South Eastern Utah. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Moab
Holiday Inn Express Moab
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Holiday Inn Express Hotel & Suites Moab Utah

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