Let's get straight to the good vs. bad list:
The hotel seems to have undergone a remodelling, which made it feel rather new. It is off to the north of town. The interior design is modern, although a bit kitsch.
Rooms are spacious and clean. The mattress and the bedding are comfortable. Sound-proofing (which is important to me, as I am a light sleeper) was above average, although I could hear footsteps, often. Bathrooms are modern, with good plumbing (water pressure, etc).
Employees are friendly and eager to please, from the moment you walk in.
For the many bikers that visit this destination, there is an ample bike storage closet with a locked door. Although any guest can access it with a key card (they could look into giving access to those who ask for it, exclusively), there is a CCTV camera recording activity in this area, so you feel that the bikes are safe.
The hotel has ample parking, which is a good thing during peak season.
There is a heated outdoor pool with cheesy plastic waterfalls and gas torches. Kids seem to love this little area.
Moab is awesome, on so many levels...
During my search, I found this to be one of the most expensive hotels within Moab. Nevertheless, I made the choice because I have faith in IHG brands and also, because I prefer newer or remodeled properties for my stays.
Even though the hotel is in Moab, it is somewhat removed from the heart of town, so walks to restaurants are not so close. We ended up driving every time.
While I mentioned that the employees are kind, I found at least 4 of the ladies at the front desk to know much less about the national parks and about biking options than you would expect. These are the main attractions that draw hotel guests to Moab. Residents should know the area well, particularly hotel employees that have constant contact with guests. Regarding restaurants, it seemed that they were recommending places based on commission agreements (the whole "please take this card for a special discount" deal) and I am not a fan of that. When asked specific restaurant questions, it seemed that they always drew a blank. I only had 1 truly good meal in 4 days, and it was not a hotel recommendation. That being said, taste is subjective...
When we first wanted to store the bikes, it took about 30min to do so, as the person at the front desk, surprisingly, didn't know exactly where the storage room was and the other front desk staff member was on a long break at the pool area, seemingly not too eager to walk over and help us out.
When we arrived to the hotel at 4:30pm, check in was smooth and we were handed the keys. But, as we arrived to the rooms, housekeeping was just getting started. The kind lady told us that she had not been informed that those 2 rooms were to receive guests that evening. We wont hold this against them as these rooms were a bit larger than the standard rooms, so it appears as though they may have wanted to give us the better rooms, as they were not sold...who knows.
While I am clear on what "limited service" means, being able to advertise an included breakfast should have certain requisites on quality, freshness, and healthiness of choices. Actually, on this 1-week trip through 3 different destinations in UT and CO, I may have had the worst hotel breakfasts of my life. But the reason why I would hold it against this hotel in particular is because it has an average high-season rate close to $200, while the other places I stayed at had much lower rack rates.
The breakfast merits a description:
Everything seems to come from a box, can, container, etc. The only fresh items were the bananas. Pretty much everything offered had added (refined) sugar, refined flour, heavy dairy cream, or large amounts of saturated fat. Don't get me wrong, I can appreciate a good egg omelette, with cheese and bacon. But the day that they put "eggs" inside the hotbox, it looked terrible and the cheese was fluorescent yellow. The juices were all from concentrate, with added sugars...and didn't taste good or real. I know that the US, in general, has major food issues that have taken their toll on the population's overall health...but I thought that things were changing. My advice: go into town for this most important meal. Go to the Jailhouse or the Diner. Or just grab a banana and buy some bars in town.
Despite the long list of negatives, this is not a bad hotel. And I have not stayed elsewhere in Moab, so I cannot compare properties. In the end, you may very well have a positive experience at this hotel. But if all you need is good night of sleep, there are options in town for half the price.
Enjoy this amazing part of the world.
- Official Description (provided by the hotel):
- Near the banks of the mighty Colorado river sits the Moab Holiday Inn Express Hotel & Suites. Artistically decorated, this three story, 79 room hotel is surrounded by the majestic red rock cliffs of southeastern Utah. All of our rooms and suites are beautifully appointed for business or pleasure. Each room has a 27' television, free wireless internet access, two line phones with voicemail, coffee maker, irons, and ironing boards. The one and two bed suites include a queen size sleeper sofa, refrigerators and microwaves. The Moab Holiday Inn Express Hotel & Suites features the express start breakfast with a complimentary copy of the USA today to get your morning off right. Just a short drive by car brings you to the entrances of Arches and Canyonlands National Parks. For the more adventuresome, how about you at the wheel of a four wheel drive in the rugged back country experiencing awe inspiring scenery. If four wheels are to tame, consider two wheels on the infamous Slick Rock bike trail, or show no fear rafting the white water rapids of the Colorado river. Whether your looking for a relaxing weekend away or a week full of adventure, the Moab Holiday Inn Express Hotel & Suites is the place to be in South Eastern Utah. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Moab
- Holiday Inn Express Moab
- Holiday Inn Moab
- Holiday Inn Express Hotel & Suites Moab Utah