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“Amazing!!!” 4 of 5 bubbles
Review of Sorrel River Ranch Resort and Spa

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Sorrel River Ranch Resort and Spa
Ranked #21 of 34 Hotels in Moab
GreenLeadersSilver level
Chicago, Illinois
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Amazing!!!”
4 of 5 bubbles Reviewed November 29, 2011

The lodge and the location are amazing! We went there for Thanksgiving and everything has been perfect; maybe the restaurant is far too expensive for the food you get, food is too much elaborated, not simple; full breakfast considering the price should be included. Other than that, it’s a one of the best place where we have ever been. Don’t miss it!

  • Stayed November 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Simona T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEBS10, General Manager at Sorrel River Ranch Resort and Spa, responded to this review, December 29, 2011
I appreciate your feedback on your recent stay at Sorrel River Resort. I am sorry our onsite dining did not provide the value you were looking for – we will take your point into consideration when making changes to our dining offerings and menus in the future. On behalf of the entire staff, I am glad you enjoyed your Thanksgiving at our resort. We try to make every guest’s stay special, especially on the holidays. I hope your next trip to Utah includes another visit to our resort! Feel free to contact us at lcerra@sorrelriver.com if you have any queries or further suggestions.

Thank you,
Sorrel River Ranch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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754 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (197)
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English first
Park City, Utah
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed November 28, 2011

We were very pleased with the room, the view was amazing and then we went to dinner!
The food was very disappointing. Not only was the service slow but the food was cold when it arrived and not worth the long wait. Very overpriced for the quality!!

Room Tip: The river view is worth the extra cost!
See more room tips
  • Stayed November 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Jae S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEBS10, General Manager at Sorrel River Ranch Resort and Spa, responded to this review, December 29, 2011
Thank you for sharing your review of your recent experience at our resort. Although I am glad you and your family enjoyed our River View accommodations, it’s clear our onsite dining did not measure up to your expectations or our standards. We set the bar high at our onsite dining venues, and we will work to correct the service and preparation issues you mention in your review. I apologize for any inconvenience and hope you trust us enough to make a return trip to Sorrel River Ranch at a later date. Please contact us at lcerra@sorrelriver.com with any additional questions or comments.

Sincerely,
Sorrel River Ranch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durango, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed November 28, 2011

One thing is certain about this place: The location is stunning. All in all, we had a lovely time, but the resort would do well to give a little more attention to details. We had just small gripes that weren't a big deal (moldy shower curtain, broken shade) but in comparison to other hotels that charge similar prices, the service, the details, and the food weren't nearly up to par. What we had for dinner was quite good but breakfast was lackluster for the prices. (Stale pastries, remarkably inattentive service.) Here, you are paying for the absolutely splendid location, but don't expect anything near the service you might get at another similarly priced hotel or resort. Also, FYI, an 18% gratuity is included on the restaurant checks and the waitstaff do not let you know this when they set down the check, which felt just a bit disingenuous.

  • Stayed November 2011, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Kate S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Golden, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed November 28, 2011

Good things first....

Emily, the horse wrangler, was a terrific trail riding leader. Horses were terrific, including Frank and Greta! Summer provided a great massage!

Scenery and setting of the hotel is fantastic. Would be very hard to beat. Rooms, and river facing porch, were nice. However, the water heater (we think) and heating was very loud and noisy. Gas fireplace did not work. No small "niceties" such as flowers or chocolates (which you normally find in luxury hotels).

Service was not what you would expect from a "luxury" hotel, even during off-season. For example, at breakfast, asking for coffee - - the response was "...coffee service is in the other room....help yourself....". This included paper cups.... We had a Thanksgiving dinner, and the food quality was good. Atmosphere in the dining room was not special. Dark and cold.

Overall, we do not believe the Sorrel River was worth $450 per night (off-season price).

Let's hope the NYC absentee owner, and Small Luxury Hotels Organization, reads these reviews.......

  • Stayed November 2011, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
6 Thank Rob Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEBS10, General Manager at Sorrel River Ranch Resort and Spa, responded to this review, December 29, 2011
Thank you for taking the time to write about your stay at Sorrel River Ranch. I would like to apologize that aspects of your experience did not meet expectations. We value your feedback and strive to provide the best possible experience for each of our guests. We take pride in the comfort of our accommodations and dining service, and the loud heating system and subpar breakfast service clearly fall short of our standards. We will do our best to remedy these issues, and we hope you will consider a return trip to Sorrel River Ranch.

If you have any questions or comments about improvements we have made, please reach out to us at lcerra@sorrelriver.com.

Sincerely,
Sorrel River Ranch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome
Level Contributor
107 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
2 of 5 bubbles Reviewed November 19, 2011

We spent two nights at this wonderfully located lodge. The setting is great. The rooms, at least those facing the river , are excellent. Nicely decorated. But !
The fireplace did not work and we had to call reception and get a handyman to fix it. The room service menu was not available and it took quite some doing to get one from the reception. The water pressure of the shower was minimal, not sufficient to rinse hair well. The pressure in the bathtub however was good. When the heating in the room comes on, it makes a terrible noise, enough to wake you. The staff says they know the problem. So why not fix it ? Friendly little box near the door on the porch where they drop your invoice on departure day. Too bad people also use it as an ashtray.
Dinner at the restaurant was so so. Nice setting but uneven food. Lukewarm small portions, even for Europeans !
What really disturbed us was breakfast. The reservation indicated continental breakfast included. The reception had confirmed this upon arrival. The next morning, the waitress presented us with the breakfast menu. We asked for two continental breakfast. She told us they were no longer having continental breakfast because " We don't want to loose money in off season " . She added that " There are communication problems between the front desk and the restaurant " After a difficult argument we finally got orange juice, of course not freshly squeezed.
We had to ask for two plates after a plate was put in the center of the table with one sliced appled, one orange and perhaps fifteen blueberries, for two ! There were also one slice of toast for each and jam. The coffee cups had stained coffee marks. It looked very much as if the cups had not been washed. We were told that the stains happened when she had poured the coffee ! Hard to imagine ! Was she retaliating for us having insisted on continental breakfast ?
The staff at the reception had been friendly and helpful.
We had chosen the lodge because we normally like " Small luxury hotels of the world "
The only luxury in this case was the price , over $ 800 for two nights in off season.
Should Small luxury hotels of the World do more than accept their members yearly fee ?

  • Stayed November 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank JJGRome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEBS10, General Manager at Sorrel River Ranch Resort and Spa, responded to this review, December 29, 2011
Thank you for providing feedback on your recent stay at Sorrel River Ranch. I am sorry that your experience was not what you had hoped it would be. We take immense pride in providing great service and comfortable accommodations, and it’s clear that we did not meet our – or your – standards during this visit. I will share your feedback with resort management to ensure the in-room noise issue and the problems with food service, especially breakfast, are solved. We appreciate your review, and hope you will consider staying at Sorrel River Ranch in the future.
If you have further inquiries or comments, please feel free to contact us at lcerra@sorrelriver.com.

Sincerely,
Sorrel River Ranch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilton, Connecticut
Level Contributor
80 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed November 13, 2011

One thing's for sure: the views at SRR are beautiful. Another thing is for sure: it will cost you a lot to see them. Needing 2 rooms for our family vacation we ended up spending a small fortune (over $1,000/night including taxes) and it really wasn't worth it. The staff is mostly novice, college aged kids who might not necessarily know how things are run at the hotel of this supposed calibre. The concierge was rather uninformed and when booking things through the hotel, you will pay another small fortune to facilitate activities. Example: We initially booked a hike at Arches National Park--Fiery Furnace to be exact--and through SRR it would have cost us close to $800 to facilitate this 3 hour private hike. By calling the National Park Service and booking the hike directly, it saved us a mere $750. We took a gorgeous 3 hr hike with a park service ranger who was incredibly knowledgable about the area, along with about 20 others from literally around the world. Great scenery, hilarious conversations, all for only $55 for 6 of us.
Additionally, SRR is 17 miles from downtown Moab (where you will find great, reasonably priced restaurants) and the back and forth got to be a hassle with the kids.
If you are planning on staying as a couple, and intend to mainly stay at the Ranch, it's beautiful and the bartender was great. But if you have kids and intend to hike, raft, canyoneer and bike, stay elsewhere and safe a significant sum of money--enough to pay for the rest of your Moab activities.

Room Tip: Both the river views and the red rock views are lovely.
See more room tips
  • Stayed August 2011, traveled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Ctmom90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed November 10, 2011

Spent a wonderful long weekend at the Ranch. The accommodations were very comfortable and the setting was gorgeous. Food was decent but not exceptional. Lots to do in the area but just sitting on the front porch and watching the river roll by is worth the trip alone. The staff was accommodating and I would definitely recommend a stay here. I also had one of the best couple massages ever.

Room Tip: We got a room on the end and it was very quiet and private, though we could sometimes hear the peopl...
See more room tips
  • Stayed May 2011, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank robbierob16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sorrel River Ranch Resort and Spa

Property: Sorrel River Ranch Resort and Spa
Address: Mile 17 Highway 128, Moab, UT 84532
Phone Number:
Location: United States > Utah > Moab
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Moab
#5 Business Hotel in Moab
#9 Romantic Hotel in Moab
#11 Family Hotel in Moab
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sorrel River Ranch Resort and Spa 4*
Number of rooms: 59
Official Description (provided by the hotel):
A four-star resort in a secluded location near Moab, Utah. Perfect for spa relaxation or as a base camp for action-packed outdoor excursions. 59 luxury suites and rooms with breathtaking private views of red rock mesas and the Colorado River. Special signature wellness, yoga, sports and arts programming takes advantage of close proximity to Canyonlands National Park and Arches National Park as well as Moab, Utah state parks. Exciting adventures are at your doorstep with miles of trails for hiking, mountain biking and horseback riding, river rafting and kayaking, stand-up paddle boarding, canyoneering, base jumping, hot air ballooning, motorcycling, Hummer(R) and ATV touring. Perfect for romantic weekends, family holidays, corporate retreats and photographs of a lifetime. Where Luxury Meets Adventure. ... more   less 
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Also Known As:
Sorrel River Ranch Hotel Moab
Sorrel River Hotel
Sorrel River Resort
Sorrel River Ranch Resort And Spa Moab, Utah

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