We just returned from a week long stay in River View Family Suite at the Sorrel River Ranch Resort (SRRR). We had a little trepidation because of the small number of negative reviews but chose the SRRR as there seemed to be no comparable hotel/resort in the area. We shouldn't have worried. The SRRR is a wonderful place - we would go back in a heart beat.
Location - The online pictures don't capture the beauty of the setting or of the resort. Few places on earth come close. It is 17 miles form Moab, which is perfect (gorgeous 20-25 minute drive). Moab is a bit of a mishmash with no shortage of eye sore commercial development, so being close is not much of an advantage of and staying in Moab would detract from a stay in the area. The Colorado River was only fifty feet from our door. Scenery is stunning.
Activities - If you love the outdoors you will love the SRRR. We white water rafted, hiked, mountain biked, played tennis, swam, horse rode and used the SRRR as a staging point for our ATV. The horse riding is on site, as are two great tennis courts (and a basketball court and many other amenities). A couple of tips: The concierge will steer you to an outfitter called Adrift for white water rafting. These guys are awful. Grumpy and no fun (e.g. no paddles for rafters, clients treated like toddlers). We spoke with other rafters we met in Moab and there are much better choices. The only "advantage" to Adrift is that they pick you up and drop you off at the SRRR. The convenience (which means you miss one of the four white water sections) do not make up for the poor service. Similarly, the concierge tried to book us on a canyoneering trip with an outfit called "High Adventure". Another poor choice. After some research we found the infinitely superior Cliffs and Canyons (http://www.cliffsandcanyons.com/). These guys are about the same price as High Adventure but are in a different league. You will have fun and safe time with some of the area's most expert guides with Cliffs and Canyons (check out the Morning Glory half day trip).. For mountain biking, Poison Spider is friendly, has a superb bike selection (Yetis and Trek Fuel XLs) and gives great tips. Pool and Jacuzzi are excellent.
Rooms: We stayed in E2, which is an end unit with spectacular Colorado River view. Spacious and clean. Decor modern and sympathetic to the setting. Loved it.
Service: Helpful and gracious. Low key attentiveness. Very responsive to every request. We were allowed to check in early and stay a couple of hours late. 10/10. When we left before breakfast for hiking and mountain biking they brought us breakfast boxes the night before at no charge.
Food: Wonderful!! The balcony restaurant is definitely on the costly side (figure to spend $80-100/person at least) but you are eating gourmet food in the desert. After reading some of the complaints about the breakfasts I expected them to be poor, Hampton Inn affairs. Well, the breakfasts are included, are great and are in a wonderful setting. The complainers are way off base on this one. We really enjoyed the room service which was reasonably priced and had a terrific selection.
20% "gratuities" on everything. This practice should stop. Tips need to be earned and to be given at the discretion of the client. Many of the guests we ran into complained about this. More fitting for a clip joint. The SRRR should rise above this.
Concierge was helpful but steered us to poor service outfits. Only explanation is lucrative arrangements between the concierge/SRRR and the service providers (e.g. Adrift and High Adventure). We stay at some great hotels and try to rely on concierges for local knowledge and advice. No Clefs D'Or on these lapels. The SRRR can and should do better.
We loved it!!! There is nothing remotely like this place. Lose the automatic 20% gratuities and insist on more knowledgeable concierges (why not earn Clefs D'Or??) and this place would be perfect. It is close enough for us to already be planning a return trip.
- Official Description (provided by the hotel):
- Set amongst southern Utah’s spectacular scenery, Sorrel River Ranch Resort & Spa elevates the standard of luxury lodging in Moab, offering 160 acres of wide open ranch land along the Colorado River. Escape and discover extraordinary Arches and Canyonlands National Parks adventures, horseback riding, hiking, farm-to-table meals, rejuvenating spa services and more. ... more less
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- Also Known As:
- Sorrel River Ranch Hotel Moab
- Sorrel River Hotel
- Sorrel River Resort
- Sorrel River Ranch Resort And Spa Moab, Utah