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“unique resort in magical area”

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Sorrel River Ranch Resort and Spa
Ranked #18 of 34 Hotels in Moab
GreenLeadersSilver level
Rochester, MN
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“unique resort in magical area”
Reviewed July 30, 2011

We just returned from a week long stay in River View Family Suite at the Sorrel River Ranch Resort (SRRR). We had a little trepidation because of the small number of negative reviews but chose the SRRR as there seemed to be no comparable hotel/resort in the area. We shouldn't have worried. The SRRR is a wonderful place - we would go back in a heart beat.

Pros:
Location - The online pictures don't capture the beauty of the setting or of the resort. Few places on earth come close. It is 17 miles form Moab, which is perfect (gorgeous 20-25 minute drive). Moab is a bit of a mishmash with no shortage of eye sore commercial development, so being close is not much of an advantage of and staying in Moab would detract from a stay in the area. The Colorado River was only fifty feet from our door. Scenery is stunning.

Activities - If you love the outdoors you will love the SRRR. We white water rafted, hiked, mountain biked, played tennis, swam, horse rode and used the SRRR as a staging point for our ATV. The horse riding is on site, as are two great tennis courts (and a basketball court and many other amenities). A couple of tips: The concierge will steer you to an outfitter called Adrift for white water rafting. These guys are awful. Grumpy and no fun (e.g. no paddles for rafters, clients treated like toddlers). We spoke with other rafters we met in Moab and there are much better choices. The only "advantage" to Adrift is that they pick you up and drop you off at the SRRR. The convenience (which means you miss one of the four white water sections) do not make up for the poor service. Similarly, the concierge tried to book us on a canyoneering trip with an outfit called "High Adventure". Another poor choice. After some research we found the infinitely superior Cliffs and Canyons (http://www.cliffsandcanyons.com/). These guys are about the same price as High Adventure but are in a different league. You will have fun and safe time with some of the area's most expert guides with Cliffs and Canyons (check out the Morning Glory half day trip).. For mountain biking, Poison Spider is friendly, has a superb bike selection (Yetis and Trek Fuel XLs) and gives great tips. Pool and Jacuzzi are excellent.

Rooms: We stayed in E2, which is an end unit with spectacular Colorado River view. Spacious and clean. Decor modern and sympathetic to the setting. Loved it.

Service: Helpful and gracious. Low key attentiveness. Very responsive to every request. We were allowed to check in early and stay a couple of hours late. 10/10. When we left before breakfast for hiking and mountain biking they brought us breakfast boxes the night before at no charge.

Food: Wonderful!! The balcony restaurant is definitely on the costly side (figure to spend $80-100/person at least) but you are eating gourmet food in the desert. After reading some of the complaints about the breakfasts I expected them to be poor, Hampton Inn affairs. Well, the breakfasts are included, are great and are in a wonderful setting. The complainers are way off base on this one. We really enjoyed the room service which was reasonably priced and had a terrific selection.

Cons:
20% "gratuities" on everything. This practice should stop. Tips need to be earned and to be given at the discretion of the client. Many of the guests we ran into complained about this. More fitting for a clip joint. The SRRR should rise above this.

Concierge was helpful but steered us to poor service outfits. Only explanation is lucrative arrangements between the concierge/SRRR and the service providers (e.g. Adrift and High Adventure). We stay at some great hotels and try to rely on concierges for local knowledge and advice. No Clefs D'Or on these lapels. The SRRR can and should do better.

Overall:
We loved it!!! There is nothing remotely like this place. Lose the automatic 20% gratuities and insist on more knowledgeable concierges (why not earn Clefs D'Or??) and this place would be perfect. It is close enough for us to already be planning a return trip.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank HamishMC62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (213)
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Bountiful, Utah
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 29, 2011

This is a gorgeous property in an amazing location. Great staff, beautiful large rooms, wonderful food, tons to do, fabulous spa staff.... what more could you ask for?

Room Tip: Ask for a River View...
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  • Stayed February 2011, traveled as a couple
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Helpful?
1 Thank LisaGJB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 28, 2011

Our visit to this resort was very disappointing. Based on the price of our room and the additional fees for pets we had very high expectations and were expecting a world class resort. This is not what we found. The grounds were in poor shape with dead grass over much of the property and sidewalks were covered in goose poop. Our room was small and for $400 per night I would have expected more from the bathroom amenities and please get rid of the plastic shower curtains! There was no turndown service but we got 2 free bottles of water! We were charged $50 per pet (we had 2) and were told we would have some pet amenities. We were provided one large dog pillow and one very tiny one (our dogs are 80lbs each), there were no other amenities offered for them for the extra $100 per night! However, we did have to sign off on a list of infractions regarding our pets that we were told were $20 each if we broke any of these rules. What this boiled down to was we could never leave our room because we had dogs or we could leave them in the car or in the stables in a kennel in 105 degree weather. This hotel is NOT pet friendly! They are pet tolerant. The only redeeming factor of our stay was the restaurant staff and the food. We had a lovely lunch and dinner, the food was great and the servers were knowledgable and friendly. I can not say the same thing for the front desk staff however. They were quite the opposite. I could never in good conscious recommend this hotel nor would I ever stay here again.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
7 Thank wsl72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boca Raton, FL
Level Contributor
32 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed July 27, 2011

The setting is off the Sorrel River, with magnificent red rock formations, There are horses and green meadows dotting the landscape between towering red rock edifices.
IMoab is a desert climate, and is best visited in the Setember October November and March April May time frame, If you can only visit in June or July, then get a very early start as it will get quite hot midday. The spa is great, as a massage after hiking.
The dining room is good, but there are other choices in Moab, as it might be somewhat limited after a few nights.
A great romantic getaway, and the cottages are very romantic.

Room Tip: It is hard to find a bad cottage, as the entire area is very scenic.
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  • Stayed September 2010, traveled as a couple
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Helpful?
1 Thank safaridoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guildford, United Kingdom
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 20, 2011

We got married here(just the two of us) based on a recommendation from friends and after seeing the pictures of it. I can only say the location and views are awesome. Whilst being 17 miles out of town the drive is along America's second most scenic byway and it is a lovely drive.

We had a river view spa suite with a large balcony and it was great to spend the evening chilling out with a beer or an early morning coffee watching the river flow by. The rooms are very large with a massive, comfortable four poster bed, kitchen area and large bathroom with noisy hot tub (with new fluffy towels each day).

The pool area is great and was very quite when we were there. There is a pool, hot tub and table tennis.

This was an expensive hotel for us and I would say a little overpriced, but the views do kind of make up for it. The restaurant was pricy too, but the food was good quality, worth eating there at least once.


On a negative note the taps in the bathroom and the plugs to the sink didn't work that well and the room wasn't totally as clean as you would expect for the money. Some of the staff were very friendly (Freddie in particular), but others were a bit frosty. I wouldn't book any excursions directly through the hotel as they are much more expensive than doing it directly with companies involved.

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank SJT01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irvine, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 14, 2011

There is so much to do here for adults and children.
I counted thirteen things to do, beatiful location, near canyonlands and arches.
very enjoyable, nice rooms and a great staff.

Room Tip: rooms overlooking the Colorado are the nicest.
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  • Stayed June 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank 7642
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milano
Level Contributor
158 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 709 helpful votes
Reviewed July 11, 2011

oh, we loved Sorrel River Ranch, the location is AMAZING, really incredible. You're surronded by canions, red rocks, colorado river, horses and silence. The rooms are in line with "cowboy style" but we think that their need a "renovation". The Ranch is wonderful, a place in the middle of nowhere but really impressive. Enjoy the really good breakfast on the terrace with river view, it's really awesome. Rest yourself at the SPA or just watching the amazing landscape having a glass of wine. We'll be back at Sorrel River Ranch for sure... it's not a chepy place... but it's worth all the money it costs. Enjoy the experience.

  • Stayed September 2010, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
9 Thank bicocchinaonesta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sorrel River Ranch Resort and Spa

Property: Sorrel River Ranch Resort and Spa
Address: Mile 17 Highway 128, Moab, UT 84532
Phone Number:
Location: United States > Utah > Moab
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Moab
#5 Business Hotel in Moab
#9 Romantic Hotel in Moab
#11 Family Hotel in Moab
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sorrel River Ranch Resort and Spa 4*
Number of rooms: 59
Official Description (provided by the hotel):
Set amongst southern Utah’s spectacular scenery, Sorrel River Ranch Resort & Spa elevates the standard of luxury lodging in Moab, offering 160 acres of wide open ranch land along the Colorado River. Escape and discover extraordinary Arches and Canyonlands National Parks adventures, horseback riding, hiking, farm-to-table meals, rejuvenating spa services and more. ... more   less 
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Also Known As:
Sorrel River Ranch Hotel Moab
Sorrel River Hotel
Sorrel River Resort
Sorrel River Ranch Resort And Spa Moab, Utah

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