Our family stayed at this Hampton Inn in Moab for four nights. Although it appears to have been fit into a narrow street space, the hotel itself was spacious and comfortable. This is one of the newest hotels in Moab. We think it is well done, but still experiencing a few initial pains.
+ Location: Walking to the center of town (Visitor Information Center area) was only ten minutes. Both sides of the street are fine to walk, even if the sidewalk isn't always there. There is also some food (Sweet Cravings, great for lunch) next door, and a bike store (Poison Spider) just across the street. This is definitely "in town" and convenient.
+ Pool and hot tub: New, well maintained, and nicely done. Plenty of towels always available. Both are heated, so we were able to use the pool even when it wasn't hot outside. Both were sparkling clean.
+ Breakfast: while the food selection was fairly typical of this class of hotel (cold breakfast plus some selection of eggs and potatoes or sausages), the dining area for having breakfast was clearly not an afterthought. It is roomy and well appointed, not jammed in like some hotels.
+ Room decor: the rooms are also well appointed (granite, duvets cleaned daily, nice shower).
+ Noise: per reviews here, we requested and got a third floor room overlooking the pool. It was dead quiet! Note that there are two quick elevators. We never waited at all to get to the third floor.
+ Staff: all of the staff we encountered were helpful and courteous. My guess is that the management is paying attention to the employees' morale so that their customers have a good experience.
+ Parking: ample and free off-street parking.
Areas for improvement:
- No fridge. Not sure I can think of the last time we had a hotel in Moab without a mini-fridge. Even many of the cabins in the campgrounds provide one. This was a hassle.
- Heating/cooling. We spoke with the front desk about this after the first night. They're working to fix it. The thermostats in at least some of the rooms have been disabled. Our wall thermostat control was powered off, the cover panel on our window unit had been removed, and two of the slats in the vent of the wall unit had been broken (i.e. obviously our heating/cooling system had been seeing some attention - we reported the damage to the front desk the first morning so we wouldn't be charged). The AC/heating unit (built in below the window) was temperamental to say the least. It worked fine for several hours, then shut down. We woke up in the middle of the night with warm temps. Even setting it to 62F wouldn't cause any cooling to come on. As other reviewers have commented, switching to just fan did still work at least. In the morning maintenance was going to come up to have a look, but I couldn't get it to malfunction again during the day. However, the next night it failed again. And, repeat for all four nights (perhaps it only malfunctions when it's somewhat cooler outside at night?).
+ Above all, call first (or read TripAdvisor) to verify that the heating/cooling systems are revamped and functional.
+ Ask for a room on an upper floor. At least in our case, we had a great room with a view and no noise.
+ Compare prices and take into account that the lack of the fridge could cost you some for food storage (we couldn't keep food). We'd pay $10-20/night more for a fridge at a comparable property.
+ If you have a "normal" bicycle, use the bike storage room and lock it to the bike rack provided, no hassles getting in or out. If you own a high end, expensive carbon bike, realize that anyone with a room key can get into bicycle storage without supervision. You might want to lock those covered inside of your vehicle? We didn't have any such bikes, so locked ours in the bicycle storage room without incident.
This is a nice, newer property that we have high hopes for. If we'd had a fridge and properly functioning heating/cooling in our room, I would've rated this property five stars no question. We will stay here again, but will wait until after the heating and cooling issues are fixed. The addition of in-room fridges would help a lot too!
- Official Description (provided by the hotel):
- The beautiful Hampton Inn in Moab, UT offers a new level of hospitality to travelers seeking to enjoy the best Moab has to offer. Located close to Dead Horse Point, Island in the sky and Arches and Canyonlands National Parks. We are walking distance to many restaurants and businesses in the downtown area. If you are seeking to find a hotel that will go above and beyond your needs, offer you amazing service and the world known "Cloud 9" bed as well as a full hot breakfast to start your morning off right, look no further than the Hampton Inn. We are located at 488 N. Main St Moab, UT 84532 ... more less
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- Also Known As:
- Hampton Hotel Moab
- Hampton Inn Moab Utah