We stayed here last night. First encounter with the front desk staff clerk (Mari--) was unpleasant. She remained planted in her chair and did not greet us. She lacked basic customer service. We called the front desk several times for assistance and Mari-- did not pick up the phone. When she did answer, she lacked courtesy and was not knowledgable We also noticed that another staff member (in a red Jeep Cherokee) parked in the handicapped parking spot twice while empty parking spots were available throughout. There was a total disregard for courtesy.
Better marks for the housekeeping, though. The room itself was nice and clean and beds were great- the carpet was quite dirty but everything else was fine. Outdoor swimming pool is not heated and the hot tub was not working very well (lukewarm water) and dirty.
We are spending an additional night in Moab but opted to stay in another hotel primarily due to the service at the Ramada.
- Official Description (provided by the hotel):
- UNDER NEW MANAGEMENT! With 81 comfortable and spacious rooms (several with private balcony), we offer luxury rooms with 2 queen beds, 2 double beds, and King bed. Our beautiful town-center location is within easy walking distance to downtown restaurants, bars, art galleries, and shops. We are located on 4 acres of beautiful grounds with a small private park and a creek flowing through it. ... more less
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- Also Known As:
- Ramada Moab Downtown Hotel Moab
- Ramada Inn Moab
- Hotel Moab Downtown Utah