My husband and two small children and I stayed at The Ramada in Moab over the Canyonlands half marathon weekend. At first we were pleased with the location and the refurbed room we received. My friend (Wendy W) arrived the next day and was given a very old, not refurbished room above the lobby. I am very disappointed to read the managers response below because I accompanied Wendy to the front desk on her first day there and witnessed the conversation. Wendy expressed her extreme dissatisfaction with the condition of the room. Wendy was very specific about the dirty, creaky floor and toilet that did not flush. She also expressed frustration for being charged the same as the refurbished rooms. We even asked about other rooms. So the fact that management is posting such blatant fallacies is very disturbing and disappointing. The managements argumentative reply to her post is very much like the response I saw in person. No compassion was give to Wendy and her situation, the front desk clerk treated her like a bothersome enemy rather than a guest. Even if Wendy could not be accommodated any well trained staff would know how to apologize for her inconvenience and do the best to make her current stay comfortable.
Ramada clearly has taken steps to improve this location. However, I suggest they match some of the investment that has gone in to the refurbishment with better staff training in customer service. The old adage, "customer is king" is not followed here.
Also, this suggestion sounds pretty common sense but one would think that there would be fewer unhappy customers if the non- refurbished rooms went for a lesser rate. In our case both Wendy and I were charged the same. Wendy has no idea I am posting this or that I have read her post. I am a senior poster so I don't want anyone to think that my post is a conspiracy to drop Ramada's ratings. If management changed and I could be guaranteed to not get an old room, I would consider returning again.
- Official Description (provided by the hotel):
- UNDER NEW MANAGEMENT! With 81 comfortable and spacious rooms (several with private balcony), we offer luxury rooms with 2 queen beds, 2 double beds, and King bed. Our beautiful town-center location is within easy walking distance to downtown restaurants, bars, art galleries, and shops. We are located on 4 acres of beautiful grounds with a small private park and a creek flowing through it. ... more less
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- Also Known As:
- Ramada Moab Downtown Hotel Moab
- Ramada Inn Moab
- Hotel Moab Downtown Utah