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“Best hotel in town!”

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Holiday Inn Express & Suites Del Rio
Ranked #5 of 11 Hotels in Del Rio
Del Rio, Texas
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Best hotel in town!”
Reviewed April 28, 2014

This is the best hotel in Del Rio! Big clean rooms, great breakfast, wonderful exercise room. The manager here is one of the best I've met in all my travels. The rest of the staff friendly and helpful. I wouldn't stay anywhere else!

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deborrah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TommyZapata, General Manager at Holiday Inn Express & Suites Del Rio, responded to this review, April 30, 2014
Hi Deborrah S,

Thank you for your kind comments and for sharing them on Trip Advisor! Our team is extremely pleased that you stay with us was a pleasant one. We happily look forward to being of service to you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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84 reviews from our community

Traveler rating
    30
    37
    16
    1
    0
See reviews for
27
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25
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Danish first
  • English first
  • French first
  • Spanish first
  • Any
English first
Bradley, Illinois
2 reviews
Reviewed March 16, 2014

I've stayed at many HIE properties and this was one of my least favorite.
These are are issues I experience during my two week stay:
*Hot tub(broken for at least two weeks)
*Treadmill ( they have one and it too was broken for at least two weeks)
*Room lighting is inadequate, one lamp had a burned bulb, I changed it still didn't help much.
*Walls are paper thin don't expect much sleep if your neighbor snores or watches tv all night!
*No towels by the pool.
*Usually no fresh fruit at the breakfast buffet, (they put out the bare minimum.
*The internet connection is horrible!!!
I even used the wired LAN connection in the room and it was still incredibly slow or sometimes didn't work at all and this was on two different laptops.
I have come to depend on a decent internet connection while traveling and this hotel just didn't cut it.
The staff was friendly enough but it seems that they just don't want to spend the money to fix these issues.
No compensation offered even though I complained several times to the staff on these issues.

Room Tip: Maybe the LaQunita in town is better?
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MotoHawk57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TommyZapata, General Manager at Holiday Inn Express & Suites Del Rio, responded to this review, March 17, 2014
Hello Motohawk57,

Thank you for taking the time to share your review with us. Your comments will be addressed with our staff to improve upon and remedy immediately. We apologize for the inconveniences you experienced with us.

Thank you again for your review.
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Georgetown, Texas
Level 5 Contributor
87 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed February 3, 2014

Recently stayed for 3 days and was disappointed. Don't get me wrong - the facility is well maintained and the staff is Excellent. But the breakfast choices all come out of a box. No fresh food or fresh fruit available. Most hotels at least have apples and bananas. Also, no desk. I was there on business and this made my stay somewhat uncomfortable due to having to work with my laptop on my lap or bent over sitting on the bed.

Room Tip: I didn't care for mine - 426
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KathieT35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TommyZapata, General Manager at Holiday Inn Express & Suites Del Rio, responded to this review, February 4, 2014
Hi KathieT35,

We want to thank you for your business and for sharing your honest comments regarding your stay with us. We're very sorry to hear that your stay was not to your expectations. I have addressed your concerns with our Breakfast department regarding the availability, freshness, and stock of items and have taken measures to ensure that breakfast items are always readily available.
I have also addressed the workspace and the size of the desk in the room with our Maintenance department and are exploring options for a wider workspace in our two bed guestrooms.
Thank you again for being our valued guest. Your comments are very important to us and we will use them to continue to improve on our services. We certainly hope to be of service to you again very soon.
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Victoria, Texas
Level 5 Contributor
92 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed December 27, 2013

We stayed here twice, and were impressed with the property. It was obvious that the facility was well-maintained and kept perfectly clean, no stains, clean behind the bathroom door, etc. Beds were comfortable and TV was modern. We were greeted as frequent travelers and given bottled water upon arrival. Check-out was fast. Breakfast was standard hotel fare but the dining area was clean and the coffee was good. Our requests for top floor, away from noise and with no adjoining door were all met.

Room Tip: Top Floor, away from small children, and no adjoining doorway.
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Terry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TommyZapata, General Manager at Holiday Inn Express & Suites Del Rio, responded to this review, December 29, 2013
Hello Terry S,

Thank you for being our valued guest and for sharing your very generous review of your experience at our Holiday Inn Express in Del Rio, Texas. Our team is very happy to know that your stay was a pleasant one and we hope to be of service to you again whenever you return to Del Rio. Thank you again!
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Houston, Texas
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 3, 2013

Our room #224 was wonderful. The a/c heater worked very well. The refrigerator in the room worked well but we turned it off since we didn't use it, and the room was even quieter. The bed was raised a little more than usual, but that did not present a problem. There was an electrical outlet on each of the two nightstands on the front side of the lamps, ideal for our breathing machines. The shower head was not the type that restricts water from flowing through it, so you could clean off faster than if the water flow was restricted. The exercise room was ideal. There was a treadmill, cross trainer, stationary bike and a weight machine. The breakfast was real good: hard boiled eggs, scrambled eggs, sausage, gravy, bagels, 3-4 kinds of yogurt, muffins, pancakes, oatmeal, hot chocolate, coffee, juice, fresh bananas. Current San Antonio newspapers were in the breakfast room. The front desk attendant was very nice too. The weekend rate was very reasonable too.

Room Tip: Our room was #224 on the end of the hallway on the second floor. It faced away from the street on w...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank william b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TommyZapata, General Manager at Holiday Inn Express & Suites Del Rio, responded to this review, December 7, 2013
Our room #224 was wonderful. The a/c heater worked very well. The refrigerator in the room worked well but we turned it off since we didn't use it, and the room was even quieter. The bed was raised a little more than usual, but that did not present a problem. There was an electrical outlet on each of the two nightstands on the front side of the lamps, ideal for our breathing machines. The shower head was not the type that restricts water from flowing through it, so you could clean off faster than if the water flow was restricted. The exercise room was ideal. There was a treadmill, cross trainer, stationary bike and a weight machine. The breakfast was real good: hard boiled eggs, scrambled eggs, sausage, gravy, bagels, 3-4 kinds of yogurt, muffins, pancakes, oatmeal, hot chocolate, coffee, juice, fresh bananas. Current San Antonio newspapers were in the breakfast room. The front desk attendant was very nice too. The weekend rate was very reasonable too.

Hi williamb,

Thank you for sharing your kind and very generous review of your stay with us. Our team is immensely pleased to know that your experience with us was a pleasant one. Thank you for being our vakued guest and we certainly hope to be of service to you again when you're in Del Rio.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Krotz Springs, Louisiana
1 review
Reviewed November 30, 2013

Arrived at the Holiday Inn Express Del Rio on Thanksgiving morning and stayed for 2 nights. Front desk staff was amazing from start to finish, breakfast worker was wonderful and went out of her way to make us happy. Rooms were immaculate, and my family and I felt completely safe for our entire stay. I would recommend this hotel to anyone and will definitely be back again. :)

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Courtneyjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TommyZapata, General Manager at Holiday Inn Express & Suites Del Rio, responded to this review, December 5, 2013
Hi Courtneyjohn,

Thank you for your excellent and kind review! We are grateful to have had you as our guest and that your experience with us was to your satisfaction. We can never say it enough, but we are truly all about valued guests such as yourself. We look forward to be of service to you again next time you visit Del Rio.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level 5 Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 8, 2013

We were very happy with our one night stay at this Holiday Inn Express. The staff was very friendly, the room was clean and the beds were comfortable. It is located in a newer part of town with some good chain restaurants close by. I will stay there again.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TommyZapata, General Manager at Holiday Inn Express & Suites Del Rio, responded to this review, November 11, 2013
Hi Kathy B,

Thank you for taking the time to share your generous review of our hotel. Our team is very pleased that your experience with us was a pleasant one. We truly are all about valued guests like you. Thank you, and we certainly look forward to be of service to you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Del Rio

Property: Holiday Inn Express & Suites Del Rio
Address: 2410 N Bedell Ave, Del Rio, TX 78840-8024
Phone Number:
Location: United States > Texas > Del Rio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 11 Hotels in Del Rio
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Del Rio 2.5*
Number of rooms: 93
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