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“Don't stay here!”

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Fiesta Resort & Spa Saipan
Ranked #2 of 36 Hotels in Saipan
Certificate of Excellence
Guam
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Don't stay here!”
Reviewed June 9, 2012

My husband and I spent 2 days(May 18-20) at this hotel. They charged us $15 each for airport pick up. Ridiculous for a 15 min ride from Airport, especially since it seems that most of the hotels could really use the business and would benefit by offering free airport pick up for their customers. Our room was old with the exception of the bathroom...seemed to be recently updated. The headboards above the beds were faded/worn out, the carpet was filthy and the rest of the light switches including tv did not work. We mentioned this to the front desk and they sent an electrician who had to pretty much re-boot the power connection to our room. Next morning, I went to their cafe to get coffee(8am)- clerk was in the process of counting her register so I asked if it was still open. She said "yes" so I asked for a cup of coffee. She turned to look behind her where there was a thermos and said there was no coffee. It was 8am and they were advertising their cafe everywhere in the hotel and there was no coffee! What kind of a cafe is this?? Upon check out our bill had a charge of $30 for airport drop off, which we did not request. Told them that we didn't need a drop off as we had a rental car. After getting our bill squared away, we were happy to leave...finally!

Although the hotel is right in the heart of Garapan...the entire area was ghetto as most business had shut down and only chinese made souvenir shops were open. At night there were a lot of chinese "massage" ladies sitting outside the stoops of the the "spas" soliciting massages. Extremely upleasant stay at this hotel! Don't go to this hotel-- it is overpriced and offers no value!

Room Tip: Don't stay in what they call their Mt view rooms. The Hilton generator is so loud you can hear...
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Merkii B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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551 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Shanghai, China
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 24, 2012 via mobile

We have spent five nights in the executive room and three nights in Saipan Regenc. For the same price, you get a better value for your money! It's worth considering!

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 14, 2012 via mobile

We stayed for 5 days in an Ocean View room at the beginning of May and thoroughly enjoyed our stay at the Fiesta, though we did feel that there's room for some improvements that would make the place as desirable as the Hyatt, for example (the hotel next door to this one).

GOOD POINTS

- The location is perfect, right in the heart of Garapan and right in front of Micro beach, one of the nicest beaches in Saipan. There are lots of nice restaurants a short walk away and it's really easy to explore the island from here, particularly if you're going to Managaha island, as a small company called Island Blue Marine operate right in front of the resort on the beach and will take you for $20pp (they, and other companies however, do pester you alot when walking by - not the hotels' fault though)
- The pool area is clean, well looked after, has lifeguards consistently present (good if you have kids) and has deck chairs laid out under decoratively shaded verandas. A previous reviewer noted loud music being played, but we found it of a fair volume, relaxing and tasteful.
- The hotel staff, while of differing levels of language ability, were always courteous, offered helpful advice, and were quick in dealing with any issues we had
- The bar on the premises (Le Chambre) was very chilled, relaxing and had free karaoke if you wanted it. The bar staff working while we were there was a Philipino lady called Emma who was very friendly and made excellent Long Island Iced Teas!

BAD POINTS

- The resort doesn't really have any high level places to eat unless you're a lover of Japanese or Chinese food. The cultural show was fun and had great food, but at $52 and with no drinks included, we found it to not really be good value.
- The beach is in good condition but there was too much seaweed in the water to make it swimable - if you walk a minute towards the Hyatt there is a beautiful beach there with clear, shallow waters. Like another reviewer noted, the jet skis take up almost the ENTIRE area of the Fiesta's stretch of beach, kind of annoying honestly speaking.
- There is NO BEACH BAR! I really don't understand why, as it would probably make a killing in the location it's in. If you go to a beach resort surely the least you'd expect is to be able to eat and drink outside! Again, the Hyatt has this one minute down the beach.
- Not a hotel issue, but there are numerous "massage" parlours located close to the hotel.

Overall, a good experience. If staying here, our advice would be to use the Hyatt's bar and restaurant facilities and the Fiesta's facilities for everything else.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Osakaduo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 6, 2012

I showed up at the hotel at 11:35 Am to check-in. I was told there was a room available even though check-in was not normally until 2 PM. After I checked out I noticed an extra fee of $170. When I inquired about this fee, I was told it was for the rate for the night before I checked since I checked in before 2 PM. The manager claimed it was hotel policy to charge for the previous night if checking in before 2PM. I could find no reference to this policy on their website or in the fine print on my reservation. I have checked in a 7 AM many times at other hotels and have never been charged for the previous night. The Fiesta didn't even tell me about such a charge when I checked in. This is such a scam. If this was in the US mainland, I would have sued for illegal business practice and alerted the states attorney general.

I was also asked if I would like an "invited guest" for my room upon check-in. I can only imagine that this is a prostitution service offered by the hotel.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jason W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Japan
Level Contributor
64 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed April 21, 2012

The best thing about the hotel is the location. We booked it through a Japanese travel agent which arranged pick up and drop off at the airport. Arrived at 4am but there is a 24hr coffee shop a few minutes walk from the hotel entrance. DFS, Tony Roma`s and The Memorial Park are all within a 5 minute walk and the Hyatt looms large next door. Walk past the Hyatt and you will most likely have the beach to yourself! Not much to see if you plan on snorkelling though.
Fiesta Resort is right on the beach and the grounds are well kept. Saipan has seen better days and the downtown area is quite compact. No alcohol is sold after 10pm so stock the fridge beforehand! Moby Dick`s does an excellent lobster and is well worth a visit.
Room was OK but rather dated along with the TV. Bathroom was newer and water pressure was fine altough water was tepid in the evening.
The area is geared towards Japanese, Chinese and Korean tourists but made a nice break from Japan, we stayed 4 nights at the end of March 2012.

Room Tip: Get an ocean view room if possible, not much to see on the "moutain" side!
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raging_Ronin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stanley, Falkland Islands
Level Contributor
97 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed April 13, 2012

We wanted to visit Saipan, just to be different. About the resort

Good:
1) Location: Right near Marianas pedestrian street, just 5 mins walk to Tony Romas, 10 mins to DFS/Hard Rock
2) Resort: open air, feels & looks pretty tropical with open air reception etc. Shops & travel agents at the resort. Well maintained gardens, 3 lovely pools. Right on the beach, which is lovely to walk down to. Fantastic view in Ocean View rooms of the Philippine sea...worth the extra few bucks
3) Restaurants: nightly Polynesian show with BBQ at Ocean View restaurant, get there at 6pm before all the tour groups who are like locusts. this was a highlight of our trip. The buffet at World Cafe is great value with an American chef
4) Bedroom: clean, decoration a few years but very well kept. Balcony space is limited, but you can drag a chair outside for a view/smoke. Bathroom is renovated/immaculate with plenty of hot/strong water, Shiseido shower cream/shampoo..my wife loved that. Aircon is lovely, not too cold, not old and gasping. rooms are fine, no mouldy smell like many Pacific hotels
5) Service: very helpful and pleasant staff, the Filipino conceierge guy is a great bloke (forgot his name)

Bad
1) Resort: There are 2 huge noisy generators at the end of the South wing, and the huge back of Hyatt which looks like an ugly warehouse and blocks the view. North Wing is best, further away from the horrible noise, but seems to be fully booked. In South wing request a room near the elevator, rooms further down the wing will mar your trip. Also, although the Jet Ski rental is convenient on the beach, 80% of the beach is reserved for them and they complain if you swim i their 'parking area', this is so stupid, why can't they keep them to one side so we can fully enjoy the beach without being pestered by the vendor? The grounds close prompty 10pm, so limits the time to enjoy the moonlight/ambience, although there is a no-drinking after 10pm rule in Saipan, so dunno
2) Restaurants: pretty stupid that there is no drink/snack place in the grounds/pool area, you need to go inside. we realised that Chambre bar could bring out food, which was delicious, but it was brought to us in take-out bags. such a pity you can't enjoy food and drink right there in the gardens, especially in the evening
3) Bedroom: TV is an old CRT, they must get flat TVs, limited choice of channels, but who needs it?

About Saipan
The tourism industry is down 90% since the good old times pre-2000, especially Japan airlines stopped direct flights and closed a major resort. so many shops are closed down which feels a bit depressing. but, on the positive side that also means no fighting for restaurants (we had the Hard Rock almost to ourselves!!) and makes it a relaxing trip. Saipan is a beautiful island with lovely people who truly welcome you. there's enough to keep you occupied for a week, and you can enjoy a variety of restaurants; i recommend the Italian in Hyatt, Hard Rock, Tony Romas, Korean place behind the Hard rock exit of DFS. the place is so cheap as well, don't worry about pre-buying any provisions, etc. There is a wealth of history. i recommend to see the video in the American Memorial park museum and see the museum itself to give you a sense of the war horror, then go and see the suicide cliff, last command post, banzai cliff etc. afterwards. The Hyatt next door is a good resort, but lots of mosquitos due to the man-made lake and i understand the rooms are a bit outdated but i didnt see them

Overall: spend 4 to 7 days there...well worth it!!!

Room Tip: North WIng, if the South wing request near the elevators. there is a nasty noisy generator at teh en...
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  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Colin-E-Rice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport Beach, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 5, 2012

The location is great. You can walk to many restaurants and stores. There was an open market from the locals next to the hotel with lots of yummy food, gifts, and etc. on Thursday. We were there for a week and had a great time. Staff were nice and friendly. We had an ocean view room which was very nice. The beach was clean and lovely. They had a hula type of show next to the pool and at the dinner outdoor almost every night. However, the carpet was quite dirty with lots of dirt and hair (not from the head, Yuck!) I don't think it was vacuumed for months, don't even mention steaming it. You MUST always wear slippers in the room. That was pretty disgusting. The restaurant at the hotel is quite pricy, however, you can always walk to other restaurants outside of the hotel. Gym was reasonable. The music at the pool was way too loud. It would have been much nicer and more peaceful to relax at the pool without the music. I'd stay there again but would love the carpet to be vacuumed!

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anndion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fiesta Resort & Spa Saipan

Property: Fiesta Resort & Spa Saipan
Address: Coral Tree Avenue, 96950, Mariana Islands
Phone Number:
Location: Mariana Islands > Northern Mariana Islands > Saipan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#1 On the Beach Hotel in Saipan
#1 Top resorts Hotel in Saipan
#2 Spa Hotel in Saipan
#2 Luxury Hotel in Saipan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Fiesta Resort & Spa Saipan 4*
Number of rooms: 425
Official Description (provided by the hotel):
Experience the wonders of tropical island paradise while enjoying luxurious accommodations at Fiesta Resort & SPA Saipan. Located on pristine beachfront property, in the heart of downtown Saipan, the Resort is the perfect destination for the island traveler. Wth 425 guest rooms, 3 restaurants, 2 bars, gift shop, fitness center, 3 pools and the SeaTouch activity center, the Fiesta Resort & Spa Saipan is one of the most popular resorts on Saipan. ... more   less 
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Also Known As:
Fiesta Resort And Spa Saipan
Fiesta Resort & Spa Saipan Hotel Saipan
Fiesta Resort Saipan
Fiesta Hotel Saipan

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