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“Worst place i've ever seen......!!!”

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Howard Johnson San Francisco Marina District
Ranked #188 of 230 Hotels in San Francisco
Reviewed July 11, 2014

Do not book this place! Easily the worst hotel ever. We stayed for all of 50 minutes, couldn't wait to get out of there! Filthy isn't the word. We booked 3 rooms for our party, 1 was downstairs, right off Lombard Street, felt less than secure! Other two upstairs, rickety old stair case and landing which hadn't been cleaned/swept in a very long time, wood panels under unit windows hanging off, and public bin/ashtray so full the cigarette buts were over-flowing! Opened room door to a stale stink. At first glance room was v old and less than inviting. But after the tears cleared from our running eyes due to the room stench we found we found: Blood stains, and other brown stains on sheets, which also had holes in.... Dread to think what was also on the 100 year old bed spread! What can only be described as dry urine splashes in the wash hand basin. An old easy chair with an obvious vomit stain on arm and back cushion, and other ominous white stains on other parts of the chair! At this point i took my two year old son out of the room and put him back in the car....no way could i let him touch ANYTHING in this place! The carpet had vomit splat marks all over it, and one large dark stain (i'm sure it was blood) just at the bathroom threshold. The bath was black with years of dirt, towels threadbare.... I could go on and on, and have dozens of photographs too..... Needless to say, the other two rooms we booked were just as bad... Raj on reception was neither surprised nor bothered by the fact we were so appauled by the state if the place! We were gone within the hour, to checkin to a lovely hotel further down the road where we promptly showered and washed away all sticky, stinking, disgusting traces of the HowardJohnson........

Room Tip: We were unfortunate enough to be given rooms 106, 225 and 235..... All hurrendous!!
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  • Stayed: July 2014, traveled with family
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1  Thank Sab703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jyoti P, Manager at Howard Johnson San Francisco Marina District, responded to this reviewResponded October 2, 2014

We are very sorry that your visit here was not what you expected, however we cannot respond to name calling and the inaccuracies you listed. We are happy that you found a hotel more suitable for you. Thank you for the feedback.

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154 - 160 of 219 reviews

Reviewed July 1, 2014

Well, we booked this hotel online for 4 nights as we wanted to really experience San Francisco during Pride Weekend and a couple days after...the very first 10 minutes we walked in (btw, no elevators!!) we knew this was a mistake.

First off, parking is limited, and first come, first served...and, good luck if you have a larger vehicle in terms of parking your car...I have a Toyota Rav4 and there was a Caravan next to me...I just squeaked into that space with about 4 inches to spare. To be on safe side, took pics of the mini-van beside me in case they scrap my vehicle getting out since it literally is THAT TIGHT!

We were in room 109 and this was the quiet-side of the hotel according to the front desk...there is no part of this hotel that is quiet...it fronts Lombard Street and because of the age, you hear people above you and walking around your room.

We walked into the room and immediately noticed a "wet" smell...sure enough, carpet at bathroom was sopping wet...further inspection showed that there was mould in bathroom and the drywall/plaster at the shower is all rotted out...it was just disgusting!! I have taken pics as I'm going to forward these to their corporate head office as I can't believe this is an image that Howard Johnson wants their brand to be known for...

We asked for a new room but all were booked apparently (interesting as I went back to my room and looked online and it indicated there was indeed another room???)...was told he would let manager know and would get us new room in the morning...gave me 4 threadbare towels to lay on the floor to sop up the water from the carpet and walk on for tonight...

Next day, went down to ask for new room...we wanted to get to Pride Parade and were told a new room would be available when we got back....returned around 6:00 pm and was told there were no rooms available and the clerk when they called the manager acted like didn't know what we were referring to...gave us more towels to sop up the water again...(yes, I am not kidding when I say these towels are threadbare!!! And fraying at edges!) So, was told by clerk who spoke to manager on the telephone while I sat there that we would get a new room in the morning...hmmmmm....

Next day, we left for a day of walking again throughout San Francisco and returned around 6:00 pm but were told again that the manager didn't know what we were talking about...however, they DID have a dryer in our room when we got back trying to dry the carpets and were told this should be ok...I firmly explained that they missed the entire point! The mould, the rotting drywall, the wet soggy carpets, it was all a horrible experience and all we had wanted was a room that did not have rotten walls, wet carpeting and no mould in the bathroom! He said he would call manager again to see what could be done. At that point, I said forget it, I just want to get the next 2 nights over and done with and will be happy just to leave this horrible hotel. I also explained I was going to be escalating this as no people should be in this type of dirty and rotting conditions! The health board surly needs to be made aware of this as no one should be exposed to the amount of mould and rot that this room had!

If I could rate zero out of 5 I would!

I realize it's a 2 star hotel however, that does not mean one should have to be subjected to these conditions...

Don't stay here even though it's "a deal"... Not worth it it!!! And a very poor example of the Howard Johnson name/brand!!!!

Room Tip: Do NOT stay in room 109... Can't speak for the others but this one is disgusting!!!!
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  • Stayed: July 2014, traveled as a couple
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5  Thank Leasa1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jyoti P, Manager at Howard Johnson San Francisco Marina District, responded to this reviewResponded October 2, 2014

Your review has been forwarded to the appropriate management. Thank you for the feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2014

We booked and paid for a room but when we arrived the desk manager told us the room had been rented to someone else. He said he had only two rooms left but would need to split our party of four up and charge us more than double the price we had already paid for each of the two rooms. When we looked online the same rooms he was trying to charge us $259/each were listed available by expedia and hotels.com for $159/each but he said he could not help us and demanded that we leave without helping us. The hotel was getting full and he was obviously just price gouging to get the most out of his last few rooms rather than honoring the advertised pricing and helping customers have a good experience. This is no way to run a business. I'll be very unlikely to stay at a HoJo in the future because they let their employees run all over their customers to make a few extra dollars.

  • Stayed: June 2014
    • Value
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3  Thank MyZeroGeography
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jyoti P, Manager at Howard Johnson San Francisco Marina District, responded to this reviewResponded October 2, 2014

We are very sorry that you felt that way about us. However when you use a third party to book, it limits what we can do, as our hand can also be tied. The rate you were quoted was the fair market value for that day in that season, I am sure this does not help and we are very sorry that you had this experience.

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Reviewed June 16, 2014

This place should be closed and totally remodeled. The carpet was pulled up in several locations the front of the gas fire was just leaning against the front of the fireplace. The unit had a whirlpool tub and all the jets were covered in some brown crusted scum .The jets did not function the stopper to fill the tub did not work and had to make a stopper out a plastic lid. We tried to just put up with it since we were not spending a lot of time in the room. But every morning at 8 am they started doing construction on the stairs right outside our room. We had booked the room for the whole week but after 3 nights we could not stand it anymore packed up and went to the Sheraton. DO NOT STAY IN THIS DUMP

Room Tip: stay at the wharf
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  • Stayed: June 2014, traveled as a couple
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3  Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jyoti P, Manager at Howard Johnson San Francisco Marina District, responded to this reviewResponded October 8, 2014

We absolutely understand that everyone has a level of comfort and we are glad that you found a hotel that is suited for you, We are by no means a Sheraton, we are a limited service budget hotel and we are upgrading things and your list will be taken under consideration. Thanks for the feedback.

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Reviewed June 16, 2014

  • Stayed: June 2014, traveled with friends
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Review collected in partnership with Howard Johnson
1  Thank Brendan H
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Jyoti P, Manager at Howard Johnson San Francisco Marina District, responded to this reviewResponded October 8, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed May 30, 2014

We checked in at 3:00. At 3:05 I told the desk we would be checking out the next am. Bath room light was out. Had 2 remotes to make
TV work. It didn't ! Had to carry luggage up a flight of stairs thru last years leaves. Room was filthy. When u look out the window you can see the mop and bucket. I dropped the remote, I found lots of dirt and change around the bed. The bed was old and very uncomfortable. AAA recommended this hotel. I won't use them to plan a trip for
Me again

Room Tip: Stay away from this place
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  • Stayed: May 2014, traveled as a couple
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2  Thank Denis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jyoti P, Manager at Howard Johnson San Francisco Marina District, responded to this reviewResponded October 8, 2014

We have made some changed in this hotel and we are looking at ALL of our reviews and finding out what our travelers want and need. So thank you for the info.

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Reviewed May 29, 2014

  • Stayed: May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson
Thank Sandeep S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Jyoti P, Manager at Howard Johnson San Francisco Marina District, responded to this reviewResponded October 8, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Howard Johnson San Francisco Marina District

Address: 1940 Lombard St, San Francisco, CA 94123-2807 (Formerly Ramada Limited San Francisco/By the Bay)
Phone Number:
Location: United States > California > San Francisco > Marina District
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service
Hotel Style:
Ranked #188 of 230 Hotels in San Francisco
Price Range: $159 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Howard Johnson San Francisco Marina District 2*
Number of rooms: 37
Reservation Options:
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Also Known As:
Ramada Limited - San Francisco Hotel San Francisco
Ramada San Francisco

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