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“Fantastic Hotel...”

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The Marker San Francisco, A Joie de Vivre Hotel
Ranked #39 of 229 Hotels in San Francisco
Certificate of Excellence
GreenLeadersBronze level
UK
1 review
“Fantastic Hotel...”
Reviewed September 22, 2009

We stayed at Hotel Monaco for 3 nights at the beginning of our Honeymoon. The hotel and staff were fantastic, we could not have asked for a better hotel. We were in a small room initially, but as soon as a suite became available, we were upgraded free of charge and with a bottle of bubbly - which was an added bonus. Cannot fault the hotel in anyway, the hotel staff are a credit to the hotel. Thanks for everything Hotel Monaco!

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harry039
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Snead Island, FL
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 13, 2009

Our experience at the Hotel Monaco was memorable, but not in a good way. Simply put, the room size (nightly rate > $350 USD) was as small as some closets--we actually gasped in amazement when we entered our room. The view out of our single 2nd floor window was of the adjacent building roof and walls. Hotel staff not overly friendly or helpful. My wife had horrific nightmares the one night we stayed -- overall negative karma and experience. Wanted to forget it, but promised myself that I'd post this comment, eventually.

  • Stayed March 2008, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Palmhearts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gpinetti, Director of Guest Services at The Marker San Francisco, A Joie de Vivre Hotel, responded to this review, September 15, 2009
Dear Palmhearts,
Thank you so much for your comments. It troubles us to hear that you had the type of experience that you mentioned. It is true that we have some smaller rooms in our hotel. We do, however, offer many larger rooms including a great assortment of suites. It troubles us even further to learn that our staff didn't make you aware of this and were not as friendly as they should have been. We use comments such as your own to help train our staff to provide the best customer service possible. Again, thank you for taking the time to provide us with this valuable feedback.
-Greg Pinetti
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 9, 2009

This hotel makes me want to stay longer! The room was fantastically unique. They really do know how to make their guests enjoy their rooms. The room was decorated with pattern stripes and a canopy over your bed.
PROS: The room was fairly clean. The decorations are pretty awesome. The bed was very comfortable. The pillows were nice and big. The sheets smell clean.
CONS: The insulation between rooms aren't too good. I can hear the water running from somewhere. I can hear people from the hallway. The hallway was a little stuffy, but the room wasn't. So that didn't bother me too much.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelernoob817
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Level 6 Contributor
129 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed September 8, 2009

Great hotel with all the special amenities you get with a Kimpton property. Loved the location in the Theatre District. As usual, the staff and concierge were extremely helpful. The room was quiet with that comfy Kimpton mattress. The lobby had a separate room where the wine reception was held that was a really lovely space to just sit in. All around a great property.

Stayed September 2009, traveled as a couple
Helpful?
Thank Tess G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level 6 Contributor
100 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed September 7, 2009

typical of kimpton hotels; small rooms yet nice, comfortable and trendy. impeccable room with Aveda toiletteries (great!).
We got a queen bed which was small but comfortable.
Walking distance to everywhere.
Parking was too expensive (valet only) so we parked at a nearby public parking for much less.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AryanaToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southern Ca
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 7, 2009

the Hotel Monaco is a beautiful hotel with wonderful service. It is located near Union Square and lots of places toeat and shop. The staff was fantastic and took gret care of us. The wine party was lovely. My only wish was that there was coffee in the room. Our stay was relaxing and very enjoyable. Just ask for a room that does not front the parking lot!

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jshimpock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville,TN
Level 5 Contributor
68 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed August 29, 2009

Hotel was wonderful to deal with. Email inquiries were answered within minutes. Check-in quick and friendly. We had asked for deluxe queen--got two doubles--minor glitch. Charming public areas. Wine and snacks at 5. Only two complaints: waitstaff at breakfast not exceptional; windows were grime covered on the outside. I have never seen filtthier windows---pretty much eliminated any view. Location is excellent--a block or two to all public transportation, a few minutes to Chinatown, one block over from cable car to the wharf. Rooms are small, as in a European hotel.

  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tonymsrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Marker San Francisco, A Joie de Vivre Hotel

Property: The Marker San Francisco, A Joie de Vivre Hotel
Address: 501 Geary St, San Francisco, CA 94102 (Formerly Hotel Monaco San Francisco - a Kimpton Hotel)
Phone Number:
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
#26 Luxury Hotel in San Francisco
#30 Romantic Hotel in San Francisco
#32 Family Hotel in San Francisco
#35 Business Hotel in San Francisco
#51 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Marker San Francisco, A Joie de Vivre Hotel 4*
Number of rooms: 208
Official Description (provided by the hotel):
Housed in a turn-of-the-century building in the heart of downtown San Francisco, The Marker, a Joie de Vivre Hotel, is located just steps away from the historic beauty of Union Square. Distinct among San Francisco's lifestyle hotels, the signature warmth permeates the property from the service to the design of the interiors. Surrounded by the city's top theaters, restaurants, museums and shops, the urban boutique hotel features 208 newly renovated, vibrant and stylish guestrooms. The Marker celebrates the vibrancy of the city and the dynamism of its guests through innovative programming and thoughtful service. Guests can enjoy thoughtful special amenities including unlimited PressReader access for the digital newsstand, bicycle rentals to explore the city, in-room spa services and more. The lobby living room's plush, over-sized couches and curated local activations beckon guests to stay a while and soak in the comfortable, social atmosphere while unique programs, steeped in local authenticity, connect guests to the best of the destination. In addition, guests can enjoy the hotel's new dining concept, Tratto, a spirited bar-driven restaurant serving rustic Italian fare with modern sensibilities and casual, communal-style dining. ... more   less 
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Also Known As:
Kimpton San Francisco
Hotel Monaco San Francisco

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