I arrived here from a longer then usual flight from Boston bleary eyed, tired and hungry. I was greeted at my cab by the nicest guy named Eddie. Just as sweet and gracious as can be. Then on to walking in and meeting James, who is the floor manager. What a gem. Lauren behind the front desk (I'll get to that in a sec), Daniel who was with her, Benji, who helped me with my bags, and Wilfredo who served me lunch.
So, here I am, bone tired, and Lauren, the lovely front desk person, said "your room is ready, but if you don't mind waiting and allow us to spoil you, it will just be a little longer" What? YES! WOW. Who does that? Well, they do!! So, I dragged myself into the their bar/dining room, The Grand Cafe Brassierie and Bar, and Wilfredo whisked over some delicious sour dough bread, set me up immediately with a menu and recommended and delivered the most delicious Tuna Nicoise salad. OMG fresh. Then, I moved back out to the lobby, where Benji brought me a pillow to put behind my head and back so I would be comfortable while I waited for the room that they upgraded me at for no reason, just cause and for no extra cost. Benji then comes over to hand me a gift card for two free cocktails at the bar during my stay. Then Daniel not only announces in way less time then it should have taken, in the sweetest voice with the nicest smile, "your room is ready. may we take you there now". Now comes James again, who whisked my bags up and gave me a list of every wonderful amenity that this awesome hotel offers. (Daniel, did you think I wouldn't sparkle when you reminded me of complimentary wine hour from 5-6).
I have stayed in a lot of hotels, for business and pleasure and this is hands down the most unreal, unbelievable, incredible, phenomenal service I have ever, EVER received.
Oh, and the room I'm in is just freaking gorgeous!
My new go to place as I'll be visiting San Francisco more often!!
You guys ROCK!!! Pinch me. I'm dreaming. Swoon!
- Official Description (provided by the hotel):
- Housed in a turn-of-the-century building in the heart of downtown San Francisco, The Marker, a Joie de Vivre Hotel, is located just steps away from the historic beauty of Union Square. Distinct among San Francisco's lifestyle hotels, the signature warmth permeates the property from the service to the design of the interiors. Surrounded by the city's top theaters, restaurants, museums and shops, the urban boutique hotel features 208 newly renovated, vibrant and stylish guestrooms. The Marker celebrates the vibrancy of the city and the dynamism of its guests through innovative programming and thoughtful service. Guests can enjoy thoughtful special amenities including unlimited PressReader access for the digital newsstand, bicycle rentals to explore the city, in-room spa services and more. The lobby living room's plush, over-sized couches and curated local activations beckon guests to stay a while and soak in the comfortable, social atmosphere while unique programs, steeped in local authenticity, connect guests to the best of the destination. In addition, guests can enjoy the hotel's new dining concept, Tratto, a spirited bar-driven restaurant serving rustic Italian fare with modern sensibilities and casual, communal-style dining. ... more less
- Reservation Options:
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- Also Known As:
- Kimpton San Francisco
- Hotel Monaco San Francisco