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“Excellent Stay” 5 of 5 bubbles
Review of The Marker San Francisco

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The Marker San Francisco
Ranked #44 of 230 Hotels in San Francisco
Certificate of Excellence
GreenLeadersBronze level
Charlotte, North Carolina
Level Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Excellent Stay”
5 of 5 bubbles Reviewed July 9, 2014

We chose to stay at Hotel Monaco during our first visit to San Francisco and were not disappointed! The location was a close walk to Union Square which has many dining and shopping options and is also a cable car stop. joined the free rewards program and enjoyed the complimentary internet and raiding the mini bar! The staff was exceptionally friendly and helpful: had our bags taken to the room while we returned our rental car, explained the cable car system, fully advised us of the hotel amenities, held our bags the final day we explored the city, arranged for hotel car to take us to the airport, and I'm sure I could go on. In particular, Johnathan at the front desk went out of his way to be hospitable and even sent fruit, water, and chocolate to our room with a sincere note welcoming us to the hotel and the city!! Our room had lots of character with the vibrant colors and wallpaper; much more exciting than your typical hotel decor! We had a room on the 7th floor that was on the inner side of the hotel (not the street) away from the elevator and had no noise issues. My husband and I would most definitely stay here again and will look for Kimpton Hotels in other cities too!

Room Tip: Upper floor, away from elevator
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Elizabeth A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Monaco_GM, General Manager at The Marker San Francisco, responded to this review, July 14, 2014
Dear Elizabeth A,
Yay! I am so happy to hear you were able to experience some San Francisco hospitality done the Monaco way. It sounds like Johnathan really made a positive impression and that does not surprise me. We hope you will come back and see us, again.
Best,
Jason
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,294 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (338)
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English first
Washington DC, District of Columbia
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed July 8, 2014

I stayed here earlier this year for work and came back with my family for a visit over the July 4th holiday. The hotel is right by Union Square and was a great spot for our visits to the Exploratorium, the Cal Academy of Sciences, and the Embarcadero for the fireworks. The evening reception was always something to look forward to after a day on the town and there were plenty of good places to eat nearby. Special thanks to the Monaco team who did a very nice job with my kids and went out of their way to recognize one of my girls who was celebrating her birthday.

The junior suite provided was comfortable and offered ample space for my family. We were comfortable and will definitely consider a return visit if we're back in town.

Room Tip: If you're a light sleeper, you'll want to avoid a room that is adjacent to the elevator. It...
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  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank zonk68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Monaco_GM, General Manager at The Marker San Francisco, responded to this review, July 14, 2014
Dear zonk68,
I am so happy to hear you and your family enjoyed your stay. We are glad your daughter enjoyed her birthday with us and we hope she is now a Kimpton convert.
Best,
Jason
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest
Level Contributor
139 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed July 8, 2014

5 min walk from Union Square, shopping heaven, transport hub and tourist attraction, you cannot choose a better location. The hotel is luxurious, rooms are good size and have everything you should desire. What I have to emphasize is the staff, exceptionally friendly, proactive and efficient. Practically no waiting time although the hotel is very busy. They also offer complimentary (and good quality) bicycles. They are also providing tea, lemonade, wine at happy hour, all these for free.
If you ask for something they do not have, they will get it for you. Next time in San Francisco I will definitely stay in the same hotel.

Room Tip: any room will do, if you are choosing one at the back should be quiter
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Green Features: they make all efforts to be environment friendly; green bulbs, water saving facilities, linen reuse, etc
  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Manwhocomesaround
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Level Contributor
63 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
2 of 5 bubbles Reviewed July 6, 2014

Our family of four has stayed at this hotel before, with great success and none of these problems. Too bad this trip has ruined it for us, and we are unlikely to stay again. The entire 3-night stay was filled with a litany of noises, any of which could be overlooked but in total were just too much.

During the first night, we were awoken at 1 am to a strange and very loud humming sound, like someone had started up a band saw in another room. The front desk was also alarmed, as they could hear the noise over the phone when we called down to complain. Just as mysteriously, it switched off about 1:15 am, leaving us the lay awake the rest of the night wondering if it would suddenly start again.

The second night, the bedside phone had evidently run out of power (it was never plugged in) and started a quiet but insidious beeping noise. If we had known what this alert was for, it would have been a simpler fix than searching the entire room for the cause of the noise for 20 minutes before finally discovering it and switching it off. Then, the guests in the next room began their bedside conversation, at full voice, which came through the wall so loudly that I responded "We can hear you over hear!" at full voice. That seemed to work.

But the third night, oh the third night. The room next door was filled with young party girls, playing a drinking game while our kids tried to fall asleep. Headphones and iPads seemed to help, but when that got old we called downstairs and security quieted them down. Until they returned when the bars closed at 1:45 am and continued in the hallway. Retribution for us quieting them earlier? From there, the street below us became a riot scene complete with fighting lovers, screaming drunks, crying girls, and the sirens of police called in to quell the energy. But that's not all folks. At 7 am, some jerk in the neighborhood began some sort of household renovation project, and the high-pitched whine of some machine droned on for more than two hours on a Sunday morning.

Kimpton always does a great job, and this is a really nice hotel - we chose it again because of our good experience just 7 months ago. The staff is very friendly, and were clearly not able to control all of this mayhem. But still, I think the next time we'll choose something more removed from the action.

I'd like to think we're not stuffy or old, just very, very sleepy. Or maybe next time we'll consider beer pong at 2 am and just join the party.

Room Tip: Choose one away from the street!
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  • Stayed July 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank criticdesandiego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Monaco_GM, General Manager at The Marker San Francisco, responded to this review, July 7, 2014
Dear criticdesandiego,
Ugggghh. Sounds like you and your family could not catch a break from the noise during your stay. I know what it feels like to desperately want some sleep and to not be able to get it. Some of these things were definitely within our control and I know we tried to aid you in your quest for some sleep. Other things were clearly out of our control and out of yours, as well. If it makes you feel any better, I was kept awake for 4 hours on Friday night by illegal fireworks in my San Francisco neighborhood.
We do have several other Kimpton properties in San Francisco for you to consider. Hopefully, one of them will provide you with a better night’s sleep.
Jason
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed July 4, 2014

The Monaco is a great spot if you're hoping to shop, checkout Union Square, etc. They have a great nightly wine reception and the desk staff are always very friendly. The adjoining neighborhood can be a bit rough at night, so I would recommend always getting an Uber or taxi if you're venturing out after dinner. Sign up for the InTouch Guest Loyalty program before you arrive and get free internet and a "raid the mini bar" coupon!

  • Stayed June 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MrLee612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Monaco_GM, General Manager at The Marker San Francisco, responded to this review, July 7, 2014
Dear MrLee612,
Glad you enjoyed our location for shopping and touring the town. And I am happy to hear you were able to experience our hosted wine reception, the complimentary WiFi and the “raid the bar” coupon.
Best,
Jason
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, North Carolina
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed July 4, 2014

We stayed for 3 nights and loved it. The location was great. Hotel public areas were beautiful and we loved our room. It was so cute, a great size and the beds were so comfortable. The staff at the hotel was very helpful. We thought they really sold us on the hotel. They did whatever they could to be helpful. We loved it and would look for Kimpton hotels in the future based on our experience here.
The staff photos really are what the rooms look like.

Room Tip: Our room was on the street side which can be very loud in a city. We had ear plugs and that was all...
See more room tips
  • Stayed June 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Abbie-StuartF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Monaco_GM, General Manager at The Marker San Francisco, responded to this review, July 7, 2014
Dear Abbie-StuartF,
We love our hotel and I am glad we were able to convey that to you and that our enthusiasm spilled over to you.
Most of our suites and a few other rooms face the street. They are definitely louder than the interior rooms. I have found a free “noise machine” app is very helpful for these situations, as well.
Best,
Jason
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zionsville, Indiana
Level Contributor
186 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed July 3, 2014

We stayed here while in San Fran for a spring break as a family. Rooms were great and clean and the staff was fantastic. The concierge helped us pick restaurants and the choices were super. Even better than what we had come up with looking online. Great location and a wine tasting bar right at the entrance was also enjoyable. Would stay here again in a heartbeat

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EagleTravel29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Marker San Francisco

Property: The Marker San Francisco
Address: 501 Geary St, San Francisco, CA 94102 (Formerly Hotel Monaco San Francisco - a Kimpton Hotel)
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
#26 Luxury Hotel in San Francisco
#30 Romantic Hotel in San Francisco
#32 Family Hotel in San Francisco
#35 Business Hotel in San Francisco
#51 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Marker San Francisco 4*
Number of rooms: 208
Official Description (provided by the hotel):
Housed in a turn-of-the-century building in the heart of downtown San Francisco, The Marker, a Joie de Vivre Hotel, is located just steps away from the historic beauty of Union Square. Distinct among San Francisco's lifestyle hotels, the signature warmth permeates the property from the service to the design of the interiors. Surrounded by the city's top theaters, restaurants, museums and shops, the urban boutique hotel features 208 newly renovated, vibrant and stylish guestrooms. The Marker celebrates the vibrancy of the city and the dynamism of its guests through innovative programming and thoughtful service. Guests can enjoy thoughtful special amenities including unlimited PressReader access for the digital newsstand, bicycle rentals to explore the city, in-room spa services and more. The lobby living room's plush, over-sized couches and curated local activations beckon guests to stay a while and soak in the comfortable, social atmosphere while unique programs, steeped in local authenticity, connect guests to the best of the destination. In addition, guests can enjoy the hotel's new dining concept, Tratto, a spirited bar-driven restaurant serving rustic Italian fare with modern sensibilities and casual, communal-style dining. ... more   less 
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Also Known As:
Kimpton San Francisco
Hotel Monaco San Francisco

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