I was staying on business, so the room was prepaid. When I checked in and provided a cc for incidentals, I asked and they advised the cc would NOT be charged.
3 days into my 5 day stay, they charged my cc the full room rate stay which was over $1300!
I went to the front desk and the night clerk took down my information. When I went down in the morning to check again, they were unaware of the situation. But said her manager would be in at 9:30. Daniel didn't arrive tell after 11am. The front desk lady Marisa sent the info to the accounting dept to get it straightened out. They only refunded $908 that day.
The other $400 was refunded the day we checked out.
Very inconvenient. If you don't want you money taken from you, check your bank statement when you stay here.
The rooms were bigger than the Sir Drake.
One bock up Geary and you are in The hood.
If your in San Francisco, you should spend the extra dime for the Westin or Marriott or some place closer to Union Square.
- Official Description (provided by the hotel):
- Housed in a turn-of-the-century building in the heart of downtown San Francisco, The Marker, a Joie de Vivre Hotel, is located just steps away from the historic beauty of Union Square. Distinct among San Francisco's lifestyle hotels, the signature warmth permeates the property from the service to the design of the interiors. Surrounded by the city's top theaters, restaurants, museums and shops, the urban boutique hotel features 208 newly renovated, vibrant and stylish guestrooms. The Marker celebrates the vibrancy of the city and the dynamism of its guests through innovative programming and thoughtful service. Guests can enjoy thoughtful special amenities including unlimited PressReader access for the digital newsstand, bicycle rentals to explore the city, in-room spa services and more. The lobby living room's plush, over-sized couches and curated local activations beckon guests to stay a while and soak in the comfortable, social atmosphere while unique programs, steeped in local authenticity, connect guests to the best of the destination. In addition, guests can enjoy the hotel's new dining concept, Tratto, a spirited bar-driven restaurant serving rustic Italian fare with modern sensibilities and casual, communal-style dining. ... more less
- Reservation Options:
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- Also Known As:
- Kimpton San Francisco
- Hotel Monaco San Francisco