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“Service excellence you don't see everyday”

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The Marker San Francisco, A Joie de Vivre Hotel
Ranked #39 of 228 Hotels in San Francisco
Certificate of Excellence
GreenLeadersBronze level
Mississauga, Canada
Level Contributor
45 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Service excellence you don't see everyday”
Reviewed October 21, 2013 via mobile

We absolutely love this hotel. We feel like home here. The service is top notch and very personal. We come here every year and are currently here now. The rooms are spectacular, the suites are even more spectacular! Every single person that works at this hotel is friendly and happy. Anything you need they will get.

The attached Grand and Petit Cafe is excellent and the service continues there.

Let me tell you that this hotel has always taken care of us and has always exceeded our expectations highly.

I can't recommend this hotel more!

Stayed October 2013, traveled as a couple
Helpful?
Thank Aaron P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Monaco_GM, General Manager at The Marker San Francisco, A Joie de Vivre Hotel, responded to this review, November 12, 2013
Dear Aaron P,

Thank you for such a glowing review. We do not think we are perfect and we are always trying to improve. But, I will admit that it is very rewarding for the team to see a review like this, because it validates all of their hard work and dedication.

We have set the bar high for your next visit and I look forward to exceeding it.

Best,
Jason
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,571 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Boulder
Level Contributor
76 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed October 21, 2013

Spent a weekend in SF for the Nike Marathon and couldn't have chosen a better hotel. Short walk to Union Square, Chinatown, etc. Beautiful lobby living rooms with complimentary coffee in a.m. and wine in p.m (and extra service early on race morning). We were upgraded to a king suite which was fabulous - fun decor and plenty of space to hang out, although in SF, you don't stay in your room much! All the staff were amazingly friendly and helpful...overall, couldn't have asked for much more. We will definitely stay here again on our next trip to the city!

  • Stayed October 2013, traveled with family
    • Value
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Helpful?
Thank mvp724
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Monaco_GM, General Manager at The Marker San Francisco, A Joie de Vivre Hotel, responded to this review, November 12, 2013
Dear MVP724,

Yes, we are a perfect location for the Nike Marathon. And what a great event. I am glad to hear you were a part of it.

We look forward to seeing you at next year’s race.

Best,
Jason
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
315 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed October 18, 2013

Our bike tour company recommended this hotel. While on the edge of the tenderloin district, it is just a short walk to Union Square and other tourist destinations. We were upgraded to a suite which was great. There is a complementary wine tasting in the evening. The attached restaurant and bar was really good although we only had drinks and a snack there.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 612Brian612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Monaco_GM, General Manager at The Marker San Francisco, A Joie de Vivre Hotel, responded to this review, November 12, 2013
Dear 612Brian612,

I think I can guess which bike tour. We have been working with them for years. They organize amazing tours and I am flattered that they recommend our hotel.

Best,
Jason
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shenandoah Valley, Virginia
Level Contributor
81 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 17, 2013

Nice atmosphere with very good service. This hotel is very convenient to Union Square shopping and sites. Very convenient to the trolley car line. Rooms were a good size, plenty of room to spread out, nice desk for getting some work done. Decent size bathroom with everything you need including animal print robes.

Very helpful bellmen and doorman, eager to offer advice or hail a cab.

  • Stayed October 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Row_Jimmy724
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Monaco_GM, General Manager at The Marker San Francisco, A Joie de Vivre Hotel, responded to this review, November 12, 2013
Dear Sean M,

I like the tagline, “playfully elegant.” I might have to steal that and use it in some marketing materials. I hope you don’t mind.

Thanks for the compliments on the bell and doormen. They have a lot of great information, so I always recommending picking their brains for restaurants, sightseeing, etc.

Best,
Jason
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dusseldorf, Germany
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 16, 2013

We stayed two days in this lovely hotel during our honeymoon and were surprised by the outstanding service and friendliness of the staff (especially front desk). Here you are treated as an individual guest and not like just another client in the reservation system.
Without asking we received a honeymoon upgrade and got a suite which was just perfect. In addition the room service surprised us with champagne and a small snack. We haven't received that much individual treatment during our whole stay on Hawaii in pricier hotels/resorts.
The style of the hotel is very individualistic and classy which the charm of a grand hotel. We'll definitely stay there again!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank daso116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Monaco_GM, General Manager at The Marker San Francisco, A Joie de Vivre Hotel, responded to this review, November 12, 2013
Dear dasso116,

Well, now that you know about us, we are no longer a hidden gem. And because you told everyone on TripAdvisor, we are no longer a secret. Personally, I want to thank you for that.
I am so happy to hear you felt like you received personalized service. That is exactly what we strive for in our interactions.

Please come back and see us and you can skip Hawaii the next time.

Best,
Jason
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 10, 2013

We enjoyed our stay at the Hotel Monaco during our vacation to San Francisco. The hotel staff was very helpful and able to give us directions to anywhere we wanted to go. The wine hour was also nice. We got to talk to various people staying at the hotel, and got tips on sight seeing. The location was central to everything in Union Square, and it wasn't a huge walking distance away from the pier. My only complaint (if you can even call it that) is that we asked several times for the air conditioning to be left on in our room when it was cleaned. We even left a note for the cleaning staff. However, every day they air was off when we returned. Because our room got the afternoon sun, it was VERY warm when we got back. Being from the east coast, the weather was not in the least bit cool to us, and we like a colder room to sleep, etc. Other than that, we enjoyed our stay at the hotel.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StewartFan1414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Monaco_GM, General Manager at The Marker San Francisco, A Joie de Vivre Hotel, responded to this review, November 12, 2013
Dear StewartFan1414,

Thank you for such a nice review.

We recently installed a new system in our hotel that shuts off the air conditioning when a guest is not in the room. As you can imagine, it helps us to save a tremendous amount of energy. We are not supposed to be able to override that setting, because then it would defeat the purpose of the system. I believe we left you a message to try and explain this, but you may not have received it.

Best,
Jason
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Twickenham, United Kingdom
Level Contributor
277 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
Reviewed October 8, 2013

Have stayed here a number of times now when visiting SF. The location is very central, the rooms very comfy, and the staff, to a one, could not be more engaged and accommodating. I had a very quiet room in the back with everything one wants. To top it off there is a very good Restuarant/bar attached. Couldn't have asked for more, Will return.

Room Tip: Get a room off the front of the building
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  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank go4geisha007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Monaco_GM, General Manager at The Marker San Francisco, A Joie de Vivre Hotel, responded to this review, November 12, 2013
Dear Go4Geisha007,

Thank you for the compliments about the staff being engaged and accommodating. I am glad you had a chance to sample our restaurant, as well.

We look forward to your return visit.

Best,
Jason
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Marker San Francisco, A Joie de Vivre Hotel

Property: The Marker San Francisco, A Joie de Vivre Hotel
Address: 501 Geary St, San Francisco, CA 94102 (Formerly Hotel Monaco San Francisco - a Kimpton Hotel)
Phone Number:
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
#25 Luxury Hotel in San Francisco
#30 Romantic Hotel in San Francisco
#32 Family Hotel in San Francisco
#35 Business Hotel in San Francisco
#51 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Marker San Francisco, A Joie de Vivre Hotel 4*
Number of rooms: 208
Official Description (provided by the hotel):
Housed in a turn-of-the-century building in the heart of downtown San Francisco, The Marker, a Joie de Vivre Hotel, is located just steps away from the historic beauty of Union Square. Distinct among San Francisco's lifestyle hotels, the signature warmth permeates the property from the service to the design of the interiors. Surrounded by the city's top theaters, restaurants, museums and shops, the urban boutique hotel features 208 newly renovated, vibrant and stylish guestrooms. The Marker celebrates the vibrancy of the city and the dynamism of its guests through innovative programming and thoughtful service. Guests can enjoy thoughtful special amenities including unlimited PressReader access for the digital newsstand, bicycle rentals to explore the city, in-room spa services and more. The lobby living room's plush, over-sized couches and curated local activations beckon guests to stay a while and soak in the comfortable, social atmosphere while unique programs, steeped in local authenticity, connect guests to the best of the destination. In addition, guests can enjoy the hotel's new dining concept, Tratto, a spirited bar-driven restaurant serving rustic Italian fare with modern sensibilities and casual, communal-style dining. ... more   less 
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Also Known As:
Kimpton San Francisco
Hotel Monaco San Francisco

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