I had booked a room at the good hotel, our plans changed and we had to cancel booking several months before the booking date. After several attempts to cancel the booking via email with no response, I called the hotel from Australia. I was advised that the booking was cancelled and asked for confirmation email - not received. Called again, booking was not cancelled, they then told me it was cancelled and asked again for email - no response. Called a third time and was put on to Ricky who was extremely helpful - cancelled booking as it was still booked (!!??) and received cancellation email straight away.
Overall, a frustrating experience and will never be recommending or staying at the good hotel, San Francisco.
- Official Description (provided by the hotel):
- Located in the vibrant South of Market (SoMA) district of downtown San Francisco, the Good Hotel has 117-rooms and is intended to be the first hotel with a conscience by taking a green approach to design that inspires the "good in us all." Renew, Reuse, Relax!Guest rooms feature sustainable products and materials such as 100% reclaimed wood bed frames, bed linens and light fixtures made from recycled water bottles, and our "sink positive" installations; all designed to be environmentally friendly.The convenient location provides quick access to many of San Francisco's top attractions and destinations including Civic Center Plaza, Moscone Convention Center, Union Square, Westfield Shopping Centre, the Theater District, and Cable Cars that will take you to Fisherman's Wharf and Pier 39. ... more less
- Reservation Options:
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- Also Known As:
- Good Hotel San Francisco