We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great deal for the price - big rooms and very clean”
Review of Hotel Vertigo

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hotel Vertigo
Ranked #71 of 230 Hotels in San Francisco
GreenLeadersBronze level
Reviewed July 13, 2014

A surprising find! Only a few blocks past the main tourist beat of Union Square was this hotel. The rooms were big by SF standards and the staff very friendly and helpful. I stumbled on this place, but would search it out next time

Room Tip: I had a room next to the elevator - which rumbled. Avoid that and you are good to go
See more room tips
  • Stayed: July 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank KenFBWI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haiyi, Manager at Hotel Vertigo, responded to this reviewResponded July 18, 2014

Dear KenFBWI,

We are happy you had a chance to visit us while in California and enjoyed your stay. We appreciate your comments and we are happy to hear that you found our rooms big.
We will share your comments with our staff, since we take pride in providing customer service. Please consider us again next time your travels bring you to this beautiful city.

Luis Morales
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,403)
Traveler rating
Traveler type
Time of year
Language
  • More languages

319 - 325 of 1,403 reviews

Reviewed July 13, 2014

Terrible, bad, awful. Didn't get the room I asked for and had to sleep on the floor the first night. They "made it right" by upgrading our room the second night, but.... the valet, which they claim takes 30 minutes to retrieve from the time it's requested, took TWO AND A HALF HOURS. Unacceptable in any event, but particularly so when vacation time is precious.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Service
4  Thank gravityhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2014 via mobile

Stayed here for just over a week and I couldn't fault it.

Let's be honest - this is a 3 star hotel - so don't expect a cherry on the top! But this hotel is clean and comfortable, and amazing value.

The location is perfect for sight seeing and the staff can help organize trips for you.

For me the staff were the best asset - extremely helpful and very knowledgeable.

When I go back I will stay here again.

Stayed: September 2013
2  Thank Rosierow78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haiyi, Manager at Hotel Vertigo, responded to this reviewResponded July 15, 2014

Dear Rosierow78,

We are truly grateful that you took the time to relay the great experience you had while staying at our hotel. Your feedback is most appreciated as it helps us know which areas we are excelling at and which areas and which amenities and parts of our hotel are most attractive to guests. Most importantly, we are happy to hear you found our hotel clean and comfortable and the staff very helpful and knowledgeable. We hope to see you on your next trip to San Francisco.

Luis Morales
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2014

Just stayed at the Vertigo in San Fran a week or so a go and loved it. Friendly staff and clean rooms. The decor was very orange and chic!
We loved it, very close to union square and very accessible to buses and trams.
Overall a great stay :)

  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Alexandra924
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haiyi, Manager at Hotel Vertigo, responded to this reviewResponded July 9, 2014

Dear Alexandra 924,

Thank you for leaving us your kind review of your recent stay at our hotel. We are happy to hear that you had such a pleasant time while with us and that you took the opportunity to explore our area of Union Square. We are also very happy to hear that you found our rooms clean and friendly staff. We appreciate you being a guest of ours and we thank you again for leaving such a nice review. We hope to see you on your next visit to San Francisco.

Luis Morales
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2014

We stayed at Vertigo with my husband in June while he was in SF on business. The hotel is very close to the Union Square. Macy's, Neiman Marcus, Nordstrom, etc. Excellent neighborhood with a lot of good restaurants. The rooms were very clean and convenient. The gym is cool. Personnel was very kind and attentive. I really enjoyed my stat there. Willing to come back there again. Will definitely stay at Vertigo again. Highly recommend Vertigo to everyone.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Amahuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haiyi, Manager at Hotel Vertigo, responded to this reviewResponded July 9, 2014

Dear Ahha,

Thank you, for your kind recommendation of our hotel. We are happy to hear that you and your husband enjoyed your business trip with us. We are very happy to hear that enjoyed the Union Square, shopping area and restaurants. We hope to see you again on future travels to San Francisco.

Luis Morales
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2014

So I was in the city for my birthday & according to Hotwire, Hotel Vertigo is a 3.5 star Boutique Hotel. Here are the pros & cons for this establishment:
Pros:
Front desk staff are the BEST! Extremely helpful, great attitudes & provided great customer service
The rooms are spacious, clean & updated (fresh paint, nice linens, clean showers/bathroom, simple decor)
Mini fridge (fully stocked items for purchase) & a safe in the rooms
Free happy hour Mon-Fri from 5:30-6:30pm in the lobby (wine)
Free coffee/tea in the lobby from 7:30am-8:30am
Free wifi
Union Square is only a mile away (downhill to restaurants) and Westfield Mall is a 15 minute brisk walk to shopping
Muni lines are close by so you can jump on the bus & travel instead of walking/taxi

Cons:
Area is pretty shady even though it's a mile from union square (uphill) so don't walk around by yourself at night unless you want to be harassed by the homeless/shady characters
The elevator is extremely slow
The wifi is slow but it's free so not that big of a deal

I would have given this place 5 stars just for the customer service but unfortunately the area itself speaks volumes so I have to give it 3 stars (more like 3.5).

Room Tip: Room walls are thin so beware and try to get a room on the backside so it's a little more quiet...
See more room tips
  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank rloro1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haiyi, Manager at Hotel Vertigo, responded to this reviewResponded July 9, 2014

Dear Rloro1977,

Thank you for being a recent guest of ours. We value your feedback and comments letting us know which parts of our hotel you enjoyed the most and what you had concerns with. We will take your comments under advisement and we thank for taking the time to leave us your review. We hope you will consider joining us again next time you are in San Francisco

Luis Morales
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2014 via mobile

We stayed at Vertigo for 3 weeks. The hotel is awesome. The rooms are clean. You have everything you need. The personnel is well trained, very polite and helpful. Louis the General Manager was always kind and attentive. The hotel is 5 blocks from the Union square. Very good neighborhood. You can get to any public transportation stop within 5-10 min walk. Very good for staying during a business trip like I did. I highly recommend this hotel.

Stayed: June 2014, traveled on business
Thank Roman O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haiyi, Manager at Hotel Vertigo, responded to this reviewResponded July 9, 2014

Dear Mr. Roman,

Thank you for your 5-star review. We are happy you chose to stay with us during your business trip. We appreciate you sharing your hotel experience with us and it sounds like you had a great stay. We hope you will visit us again in the future; you will always be welcome at Hotel Vertigo.

Luis Morales
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these San Francisco hotels
Nob Hill
Holiday Inn San Francisco Golden Gateway
Union Square
The Herbert Hotel
The Herbert Hotel
#82 of 230 in San Francisco
1,377 reviews
Show Prices
Show Prices
Show Prices
Queen Anne Hotel
#74 of 230 in San Francisco
656 reviews
Union Square
The Cartwright Hotel - Union Square, BW Premier Collection
The Cartwright Hotel - Union Squ...
#78 of 230 in San Francisco
694 reviews
Union Square
The Kensington Park Hotel
The Kensington Park Hotel
#75 of 230 in San Francisco
1,193 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Vertigo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Vertigo

Address: 940 Sutter Street, San Francisco, CA 94109-6025 (Formerly York Hotel)
Phone Number:
Location: United States > California > San Francisco
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#58 Green Hotel in San Francisco
Price Range: $147 - $400 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Vertigo 3.5*
Number of rooms: 102
Official Description (provided by the hotel):
Hotel Vertigo is a 102-room boutique hotel that is renowned for its simplicity and admired for its unique character. Recently renovated, this non-smoking hotel playfully feeds off the Hitchcock's classic movie, "Vertigo." With rich wood furnishings highlighted with cream and orange accents, it is well suited for vacationers, families, and business travellers alike.Situated in the lower Nob Hill pocket of downtown San Francisco, the convenient location provides easy access to many of the city's top attractions and destinations. Just steps away from Cable Cars, Union Square and the major shopping and theater districts. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, Travelocity, Hotels.com, Orbitz, Hotwire, Priceline, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Hotel Vertigo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Vertigo Hotel San Francisco
York Hotel San Francisco

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing